19216811.livePROLiNK
®
H5004N User Manual
www.prolink2u.com
Version 1.00 (Jan’10)
65
Chapter 7
Questions & Answers
Q1
Why all LED indicators are off?
A1
•
Check the connection between the power adaptor and the power socket.
•
Check the power switch is on or not.
Q2
Why LAN LED is not lighting?
A2
•
Check the connection between the ADSL modem and your computer, hub, or switch.
•
Check the running status of your PC, hub, or switch, and ensure that they are working
normally.
Q3
Why ADSL LED is not lighting?
A3
Check the connection between the ADSL “DSL” port and the wall jack.
Q4
Why cannot visit Internet with ADSL LED is on?
A4
Ensure that the following information is correctly entered.
•
VPI/VCI
•
Username/password.
Q5
Why cannot open the Modem Web configuration page?
A5
Follow below steps to check the communication between the computer and modem.
•
Choose
Start
X
Run
from the desktop, and ping 192.168.1.1 (the IP address of the modem).
•
If the modem cannot be reached, please check following configuration:
-
Type of the network cable
-
Connection between the modem and computer
-
TCP/IP configuration of you computer
Q6
How to load the default setting after incorrect configuration?
A6
•
To restore the factory default, keep the device powered on and push a needle into the hole.
Press down the button about one second and then release.
•
The default IP address and subnet mask of the modem are 192.168.1.1 and 255.255.255.0
respectively.
•
User/password of super user: admin/admin
•
User/password of common user: user/user