iConnect625W ADSL/ADSL2+ Router User Guide
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15.
Troubleshooting
If the router is not functioning properly, first check this chapter for simple troubleshooting
before contacting your service provider.
15.1
Problems starting up the router
Problem
Corrective Action
None of the LEDs
are on when you
turn on the router.
Check the connection between the adaptor and the router. If the
error persists, you may have a hardware problem.
In this case you
should contact technical support.
You have
forgotten your
router login
and/or password.
Try the default login and password by referring to Section 3. If this
fails, you can restore your router to its factory settings by holding the
Reset
button on the back of your router for more than 6 seconds.
15.2
Problems with the WAN Interface
Problem
Corrective Action
Initialization of
the PVC
connection
(“linesync”)
failed.
Ensure that the telephone cable is connected properly from the
ADSL port to the wall jack. The ADSL LED on the front panel of the
router should be on.
Check that your VPI, VCI, encapsulation type
and type of multiplexing settings are the same as those provided by
your ISP.
Reboot the router.
If you still have problems, you may
need to verify these settings with your ISP.
Frequent loss of
ADSL linesync
(disconnections).
Ensure that all other devices connected to the same telephone line
as your router (e.g. telephones, fax machines, analogue modems)
have a line filter connected between them and the wall socket
(unless you are using a Central Splitter or Central Filter installed by
a qualified and licensed electrician), and ensure that all line filters
are correctly installed and the right way around.
Missing line filters
or line filters installed the wrong way around can cause problems
with your ADSL connection, including causing frequent
disconnections.
15.3
Problems with the LAN Interface
Problem
Corrective Action
Cannot ping any
computers on the
LAN.
Check the Ethernet LEDs on the front panel.
The LED should be on
for a port that has a computer connected.
If it is off, check the
cables between your router and the computer.
Make sure you have
uninstalled any software firewall for troubleshooting.
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