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Page 61 / 77 Scroll up to view Page 56 - 60
56
3A. Common Problems and Solutions
Overview
When properly installed, your device is a highly reliable
product. If you are having problems, consult this list of
common problems and their solutions.
Problems and Solutions
No service is available, or, I get a “Limited or No
Connectivity” message.
Reorient your device. If you are inside a building or
near a structure that may be blocking the signal,
change the position or location of the device. For
example, try moving your device close to a
window.
You are outside the Sprint coverage area, or there
may be a problem with your account. Check with
Sprint Customer Service.
The device has no power, or the LED indicator
does not come on when the power button is
pressed.
Make sure the battery is properly seated in the
device.
Make sure the battery is fully charged. Plug in the
AC charger for at least four hours.
I forgot my password.
Reset the device to factory defaults using the
master reset button. Hold the button down for three
seconds to reset your router hardware and for six
seconds to reset both your router hardware and
your device software. (See “Using the master reset
button” on page 59.)
You can also connect your device to an electrical
outlet using the AC adapter and go to the
operating system (
http://mifi.mlp
or
http://
192.168.1.1
) to view your security code.
I cannot connect to my device.
Make sure the Wi-Fi LED is green.
If the LED is amber, the device is outside the
service area.
3A.
Common Problems and
Solutions
Page 62 / 77
3A. Common Problems and Solutions
57
Common Problems and Solutions
If the LED is not on, check your battery. (See “LED
States” on page 3.)
Make sure your Windows Wi-Fi adapter/Mac
AirPort is turned on. (Refer to your computer’s Help
if you need assistance.)
Open your wireless network connection list:
1.
Windows: Right-click icon and select
View
Available Networks
.
– or –
Mac: Pull down list from AirPort icon.
2.
Windows: Click
Connect
.
– or –
Mac: Select the network name.
3.
When the your device is connected to the
network, the Wi-Fi LED begins to blink.
My network does not appear in the wireless
network list.
Verify that your device’s LED is on and not
indicating an error. (See “LED States” on page 3.)
Windows: Click
Refresh Network List
on the left
side of the Wireless Network Connection screen. If
that does not work you can try the following:
1.
Open
Network Connections
.
2.
Right-click
Wireless Network Connection
and
select
Properties
.
3.
Click the
Wireless Networks
tab.
4.
Delete any unused wireless connections from
the Preferred Networks list and click
OK
.
5.
Restart your computer.
Mac: Click the AirPort icon and select
Turn AirPort
Off
. Then click it again and select
Turn AirPort On
.
I see the network name but cannot connect to my
device.
Check the user name, password, and Service
Programming Code (SPC) or Master Subsidy
Lock (MSL) in your connection profile. If any of
these are incorrect, you will not be able to connect
to the network.
Page 63 / 77
58
3A. Common Problems and Solutions
How do I disconnect from the network?
1.
Open your device’s landing page.
2.
Log in as the administrator if you have not
already done so.
3.
Click
Disconnect
.
How can I find out how many users are connected
to my device?
Open the landing page. The number of clients
(users) currently connected to your device is in the
Wi-Fi section at the bottom of the screen. You can
also see the number of clients currently connected
on the Status Panel display on the front of your
Wi-Fi device.
Where can I find information about Internet
connectivity and my Wi-Fi setup?
Open the landing page.
How do I check the model number and firmware
versions of my device?
Log in to your device and choose
System > Status
.
How can I check the battery level of my device?
From the Web interface:
Open the landing page.
The battery status icon is displayed in the menu
bar. For more detailed information, log in and
choose
Internet > Diagnostics
. Then click
Modem Status
.
On the device: Check the battery icon on the
status panel display on the front of the device.
How do I check the available space on the
microSD card?
Open the landing page. Click
Settings >
Applications > File Sharing
to open the
File Sharing
page and see the microSD Card status
information.
How do I turn off my device?
Press and hold the power button for five seconds
until the LED turns off. Your device must be
disconnected from your computer or from AC
power to be turned off. If your device is connected
to the AC adapter and being charged, it will go into
low-power mode.
What is the default administrative/login
password?
admin
Page 64 / 77
3A. Common Problems and Solutions
59
Common Problems and Solutions
How do I access information on the Wi-Fi network
and Wi-Fi clients?
Log in to your device and choose
Settings >
Wi-Fi > Status
to open the Wi-Fi Status page and
see the current Wi-Fi Network and Wi-Fi Clients
information.
I am having trouble connecting to my office VPN.
Log in to your device and choose
Router >
Settings
. Select the VPN Passthrough enable
checkbox and click
Apply
.
Using the master reset button
Your device comes with a master reset button that
allows you to return it to its factory default state.
The master reset button is accessed through an
opening labeled “RESET” on the back cover of the
device. You need a paperclip or similar object to
press the button.
To reset the router hardware to the original factory settings:
1.
Make sure your device is powered on.
2.
Remove the back cover and locate the opening
on the back of the device labeled “RESET.”
3.
Insert a paper clip into the hole and hold the
button down for
three seconds
until the LED goes
out. The LED color will vary depending on the
status of the device when you reset it.
To reset both the router hardware and the device software
to the original factory settings:
1.
Make sure your device is powered on.
Note:
If your device switches from the 3G network to the 4G
network during a VPN session, that session will be
disconnected and you will need to reconnect to your
VPN on the new network.
Page 65 / 77
60
3A. Common Problems and Solutions
2.
Remove the back cover and locate the opening
on the back of the device labeled “RESET.”
3.
Insert a paper clip into the hole and hold the
button down for
six seconds
until the LED goes
out. The LED color will vary depending on the
status of the device when you reset it.
Your list of wireless networks will now show the
original default network when you first configured
your device.
Connect to your device again and reconfigure it.
You will need to use the original password
(“admin”) to complete the setup and assign a new
unique password.

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