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Help
When you click the
Help
link in the left-hand column of links a page of explanatory informa-
tion displays. Help is available for every page in the Web interface.
Here is an example from the Home page:
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CHAPTER 4
Basic Troubleshooting
This section gives some simple suggestions for troubleshooting problems with your Gate-
way’s initial configuration.
Before troubleshooting, make sure you have
•
read the
Quickstart Guide
;
•
plugged in all the necessary cables; and
•
set your PC’s TCP/IP controls to obtain an IP address automatically.
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Status Indicator Lights
The first step in troubleshooting is to check the status indicator lights (LEDs) in the order
outlined in the following section.
Motor
ola Netopia® Gate
wa
y
3347-02 status indicator lights
LED
Action
Power
Green
when power is on.
Red
when updating embedded
software, or for system failure.
Ethernet 1, 2, 3, 4
Solid
green
when connected. Flash
green
when there is
activity on the LAN.
Red
when bad userid and password
are entered.
Wireless
Flashes
green
when there is activity on the wireless
LAN.
DSL
Solid
green
when Internet connection is established.
Internet
Solid
green
when router is connected. Flashes
green
when transmitting or receiving data.
Power
Wireless
DSL
Ethernet 1, 2, 3, 4
Internet
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Status Indicator Lights
LED Function Summary Matrix
If a status indicator light does not look correct, look for these possible problems:
Power
DSL
Internet
Ethernet
Wireless
Unlit
No power
No signal
No signal
No signal
No signal
Solid
Green
Power on
Internet con-
nection is
established.
Router is con-
nected.
Synched with
Ethernet card
Synched with
WLAN
Flashing
Green
N/A
Activity on the
DSL cable
Transmitting
or receiving
data.
Activity on the
Ethernet
cable
Activity on the
WLAN
Red
Updating
embedded
software, or
for system
failure.
N/A
N/A
Bad userid
and pass-
word are
entered.
N/A
If LED is
not Lit
Possible problems
Power
•
Make sure the power switch is in the ON position.
•
Make sure the power adapter is plugged into the DSL Router properly.
•
Try a known good wall outlet.
•
Replace the power supply and/or unit.
DSL
•
Make sure that any telephone has a microfilter installed.
•
Make sure the you are using the correct cable. The DSL cable is the thinner standard tele-
phone cable.
•
Make sure the DSL cable is plugged into the correct wall jack.
•
Make sure the DSL cable is plugged into the DSL port on the DSL Router.
•
Make sure the DSL line has been activated at the central office DSLAM.
•
Make sure the DSL Router is not plugged into a micro filter.
•
Launch a browser and try to browse the Internet. If the DSL Active light still does not flash,
then proceed to Advanced Troubleshooting.
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Ethernet
•
Make sure the you are using the Ethernet cable, not the DSL cable. The Ethernet cable is
thicker than the standard telephone cable.
•
Make sure the Ethernet cable is securely plugged into the Ethernet jack on the PC.
•
Make sure the Ethernet cable is securely plugged into the Ethernet port on the DSL Router.
•
Try another Ethernet cable if you have one available.
•
Make sure you have Ethernet drivers installed on the PC.
•
Make sure the PC’s TCP/IP Properties for the Ethernet Network Control Panel is set to obtain
an IP address via DHCP.
•
Make sure the PC has obtained an address in the 192.168.1.x range. (You may have changed
the subnet addressing.)
•
Make sure the PC is configured to access the Internet over a LAN.
•
Disable any installed network devices (Ethernet, HomePNA, wireless) that are not being used
to connect to the DSL Router.
Wireless
•
Make sure your client PC(s) have their wireless cards correctly installed and configured.
•
Check your client PC(s) TCP/IP settings to make sure they are receiving an IP address from the
wireless Router.
•
Check the Router’s log for wireless driver failure messages.
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