1. Home
    2. /
  2. Manuals
    3. /
  3. NETGEAR
    4. /
  4. PS121
    5. /
  5. 5
Page 21 / 41 Scroll up to view Page 16 - 20
Troubleshooting
4-1
Chapter 4
Troubleshooting
This chapter gives information about troubleshooting your NETGEAR PS121 Mini Print Server.
After each problem description, instructions are provided to help you diagnose and solve the
problem. For the common problems listed, go to the section indicated.
•
Is the mini print server on and is the Status light lit?
Go to
“Basic Functioning” on page 4-1
.
•
Have I connected the mini print server correctly?
Go to
“Printing Errors” on page 4-2
.
•
I can’t access the mini print server from my computer.
Go to
“Troubleshooting the TCP/IP Settings Using Ping” on page 4-3
•
I can’t remember the mini print server’s configuration password, or I want to clear the
configuration and start over again.
Go to
“Restoring the Default Configuration” on page 4-4
.
•
How can I check the printer’s current status remotely?
Go to
“Checking the Current Status of the Printer” on page 4-4
Basic Functioning
If you have trouble setting up your PS121, check the tips below.
The mini print server has no power
•
Make sure the power cord is connected to the mini print server.
Note:
For the most up-to-date PS121 installation details and troubleshooting guidance
visit www.netgear.com.
Page 22 / 41
User Manual for the NETGEAR PS121 Mini Print Server
4-2
Troubleshooting
•
Make sure the power adapter is connected to a functioning power outlet. If it is in a power
strip, make sure the power strip is turned on. If it is plugged directly into the wall, verify that it
is not a switched outlet.
•
Make sure you are using the correct NETGEAR power adapter supplied with your mini print
server.
No lights are lit on the mini print server
It takes a few seconds for the status light to be lit. Wait a minute and check the status light
on the mini print server.
Printing Errors
The printer is printing "garbage" characters
If the printer does not match the printer driver in the operating system, then run the Add Printer
Wizard.
Windows error message appears when printing
Consult Windows help.
The print server is not found
Make sure you can access other places from your computer. If you cannot, then troubleshoot your
computer or Internet connectivity.
If you are running a software firewall, disable it. This includes the Windows XP firewall — which
may have been turned on during Windows upgrade or installation without you being aware of it.
Nothing is printing
•
Try printing from another computer. If this is successful, then there is a problem with your
computer configuration, not the print server. Consult the computer and operating system
documentation.
Page 23 / 41
User Manual for the NETGEAR PS121 Mini Print Server
Troubleshooting
4-3
•
Turn off the print server, then turn it on. Test whether the print server works.
•
If the printer does not match the printer driver in the operating system, then run the Add
Printer Wizard. See
“Setting Up Each PC to Recognize the Print Server” on page 5-1
•
Disable the printer's bidirectional feature, if it is turned on.
I am using a DHCP server, and the Mini Print Server gets an IP
Address conflict
If the mini print server is left on when the DHCP server is turned off, the mini print server will
retain its IP Address without informing the DHCP server. Reset the mini print server so it will
obtain a new IP Address. This problem also arises if you assigned a static IP Address within the
range used by the DHCP server. If so, use another address NOT within the range used by the
DHCP server.
Troubleshooting the TCP/IP Settings Using Ping
The Windows ping utility sends an echo request packet to the designated device. The device then
responds with an echo reply. You can ping the mini print server from your computer to verify that
the LAN path to your mini print server is set up correctly.
To ping the mini print server from a PC running Windows 95 or later:
1.
From the Windows toolbar, click the Start button and select Run.
2.
In the field provided, type Ping followed by the IP address of the mini print server, as in this
example:
3.
Click OK.
You should see a message like this one:
Pinging <IP address> with 32 bytes of data
If the path is working, you see this message:
Reply from < IP address >: bytes=32 time=NN ms TTL=xxx
If the path is not working, you see this message:
Request timed out
If the path is not functioning correctly, you could have one of the following problems:
Page 24 / 41
User Manual for the NETGEAR PS121 Mini Print Server
4-4
Troubleshooting
•
Wrong physical connections
—
Make sure the Status LED is on.
•
Wrong network configuration
—
Verify that the IP address for your mini print server and your workstation are correct
and that the addresses are on the same subnet.
Restoring the Default Configuration
This section explains how to restore the factory default configuration settings to the PS121.
Use the Default Reset button on the rear panel of the mini print server. Use this method for cases
when the administration password or IP address is not known. See
“Diagnostic/Reset Push
Button” on page 2-6
for a description of this button.
Checking the Current Status of the Printer
You can check the current status of the printer remotely from the Web configuration screen. The
following conditions are displayed.
•
Current status — on-line, off-line, out of paper
•
Print State — either Idle or Printing, depending on the state of the printer
You can click the Print Test Page button to print the print server status page. See
“Printer Port
Screen” on page 4-6
for more information.
Page 25 / 41
Technical Specifications
A-1
Appendix A
Technical Specifications
This appendix provides technical specifications for the NETGEAR PS121 Mini Print Server
.
Standards Compatibility
IEEE 802.3u, 100BASE-TX, Fast Ethernet
IEEE 802.3i 10BASE-T CSMA/CD
NetBEUI, and TCP/IP protocols
Data Rate
10/100 Mbps differential Manchester encoded
Interface
10BASE-T/100BASE-TX network port (RJ-45)
USB printer port
Power Specifications for the
Power Adapter
Input voltage: 100 to 240 V AC, 50 to 60 Hz, according to the power adapter
Localized plug: For North America, Japan, UK, Europe, and Australia
Output voltage: 9 V DC at 500 mA
Power Specifications for the
Print Server
Power consumption: 5 W maximum
Input voltage: 9 V DC at 0.5 Amps, maximum
Width
1.3 in. (6.2 cm)
Height
0.8 in. (2.0 cm)
Depth
2.3 in. (6.0 cm)
Weight
0.4 lb. (0.1 kg)
Operating Temperature
0
to 40
C (32
to 104
F)
Operating Humidity
90% maximum relative humidity, noncondensing
Electromagnetic
Emissions Compliance
CE mark, commercial
FCC Part 15, Class A
EN 55 022 (CISPR 22), Class A
VCCI Class A ITE
C-Tick N10947
Safety Agency Approvals,
Power Adapter
CE mark, commercial
UL listed (UL 1950)
CSA certified (CSA 22.2 #950)
TUV licensed (EN 60 950)
T-Mark

Rate

4 / 5 based on 1 vote.

Popular NETGEAR Models

Famous Router IPs
Famous Router Companies
Bookmark Our Site

Press Ctrl + D to add this site to your favorites!

Share
Top