Troubleshooting

4-1

Chapter 4

Troubleshooting

This chapter gives information about troubleshooting your NETGEAR PS121 Mini Print Server.

After each problem description, instructions are provided to help you diagnose and solve the

problem. For the common problems listed, go to the section indicated.

•

Is the mini print server on and is the Status light lit?

Go to

“Basic Functioning” on page 4-1

.

•

Have I connected the mini print server correctly?

Go to

“Printing Errors” on page 4-2

.

•

I can’t access the mini print server from my computer.

Go to

“Troubleshooting the TCP/IP Settings Using Ping” on page 4-3

•

I can’t remember the mini print server’s configuration password, or I want to clear the

configuration and start over again.

Go to

“Restoring the Default Configuration” on page 4-4

.

•

How can I check the printer’s current status remotely?

Go to

“Checking the Current Status of the Printer” on page 4-4

Basic Functioning

If you have trouble setting up your PS121, check the tips below.

The mini print server has no power

•

Make sure the power cord is connected to the mini print server.

Note:

For the most up-to-date PS121 installation details and troubleshooting guidance

visit www.netgear.com.

User Manual for the NETGEAR PS121 Mini Print Server

4-2

Troubleshooting

•

Make sure the power adapter is connected to a functioning power outlet. If it is in a power

strip, make sure the power strip is turned on. If it is plugged directly into the wall, verify that it

is not a switched outlet.

•

Make sure you are using the correct NETGEAR power adapter supplied with your mini print

server.

No lights are lit on the mini print server

It takes a few seconds for the status light to be lit. Wait a minute and check the status light

on the mini print server.

Printing Errors

The printer is printing "garbage" characters

If the printer does not match the printer driver in the operating system, then run the Add Printer

Wizard.

Windows error message appears when printing

Consult Windows help.

The print server is not found

Make sure you can access other places from your computer. If you cannot, then troubleshoot your

computer or Internet connectivity.

If you are running a software firewall, disable it. This includes the Windows XP firewall — which

may have been turned on during Windows upgrade or installation without you being aware of it.

Nothing is printing

•

Try printing from another computer. If this is successful, then there is a problem with your

computer configuration, not the print server. Consult the computer and operating system

documentation.

User Manual for the NETGEAR PS121 Mini Print Server

Troubleshooting

4-3

•

Turn off the print server, then turn it on. Test whether the print server works.

•

If the printer does not match the printer driver in the operating system, then run the Add

Printer Wizard. See

“Setting Up Each PC to Recognize the Print Server” on page 5-1

•

Disable the printer's bidirectional feature, if it is turned on.

I am using a DHCP server, and the Mini Print Server gets an IP

Address conflict

If the mini print server is left on when the DHCP server is turned off, the mini print server will

retain its IP Address without informing the DHCP server. Reset the mini print server so it will

obtain a new IP Address. This problem also arises if you assigned a static IP Address within the

range used by the DHCP server. If so, use another address NOT within the range used by the

DHCP server.

Troubleshooting the TCP/IP Settings Using Ping

The Windows ping utility sends an echo request packet to the designated device. The device then

responds with an echo reply. You can ping the mini print server from your computer to verify that

the LAN path to your mini print server is set up correctly.

To ping the mini print server from a PC running Windows 95 or later:

1.

From the Windows toolbar, click the Start button and select Run.

2.

In the field provided, type Ping followed by the IP address of the mini print server, as in this

example:

ping 192.168.0.1

3.

Click OK.

You should see a message like this one:

Pinging <IP address> with 32 bytes of data

If the path is working, you see this message:

Reply from < IP address >: bytes=32 time=NN ms TTL=xxx

If the path is not working, you see this message:

Request timed out

If the path is not functioning correctly, you could have one of the following problems:

User Manual for the NETGEAR PS121 Mini Print Server

4-4

Troubleshooting

•

Wrong physical connections

—

Make sure the Status LED is on.

•

Wrong network configuration

—

Verify that the IP address for your mini print server and your workstation are correct

and that the addresses are on the same subnet.

Restoring the Default Configuration

This section explains how to restore the factory default configuration settings to the PS121.

Use the Default Reset button on the rear panel of the mini print server. Use this method for cases

when the administration password or IP address is not known. See

“Diagnostic/Reset Push

Button” on page 2-6

for a description of this button.

Checking the Current Status of the Printer

You can check the current status of the printer remotely from the Web configuration screen. The

following conditions are displayed.

•

Current status — on-line, off-line, out of paper

•

Print State — either Idle or Printing, depending on the state of the printer

You can click the Print Test Page button to print the print server status page. See

“Printer Port

Screen” on page 4-6

for more information.

Technical Specifications

A-1

Appendix A

Technical Specifications

This appendix provides technical specifications for the NETGEAR PS121 Mini Print Server

.

Standards Compatibility

IEEE 802.3u, 100BASE-TX, Fast Ethernet

IEEE 802.3i 10BASE-T CSMA/CD

NetBEUI, and TCP/IP protocols

Data Rate

10/100 Mbps differential Manchester encoded

Interface

10BASE-T/100BASE-TX network port (RJ-45)

USB printer port

Power Specifications for the

Power Adapter

Input voltage: 100 to 240 V AC, 50 to 60 Hz, according to the power adapter

Localized plug: For North America, Japan, UK, Europe, and Australia

Output voltage: 9 V DC at 500 mA

Power Specifications for the

Print Server

Power consumption: 5 W maximum

Input voltage: 9 V DC at 0.5 Amps, maximum

Width

1.3 in. (6.2 cm)

Height

0.8 in. (2.0 cm)

Depth

2.3 in. (6.0 cm)

Weight

0.4 lb. (0.1 kg)

Operating Temperature

0

to 40

C (32

to 104

F)

Operating Humidity

90% maximum relative humidity, noncondensing

Electromagnetic

Emissions Compliance

CE mark, commercial

FCC Part 15, Class A

EN 55 022 (CISPR 22), Class A

VCCI Class A ITE

C-Tick N10947

Safety Agency Approvals,

Power Adapter

CE mark, commercial

UL listed (UL 1950)

CSA certified (CSA 22.2 #950)

TUV licensed (EN 60 950)

T-Mark