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Page 31 / 292 Scroll up to view Page 26 - 30
Install and Access the Modem Router and Its Network
31
AC1600 WiFi VDSL/ADSL Modem Router Model D6400
If the NETGEAR genie automatic setup utility displays, skip to
Step
13
. If it does not
display, do the following:
a.
In the address field of the web browser, enter
www.routerlogin.net
.
b.
When prompted, enter
admin
for the user name and
password
for the password.
If the NETGEAR genie automatic setup utility displays, skip to
Step
13
. If the NETGEAR
genie automatic setup utility still does not display, see
Step
12
.
12.
If the browser cannot display the web page, do the following:
•
Make sure that the computer is connected to one of the four Ethernet LAN ports or
over WiFi to the modem router.
•
Make sure that the Power LED
of the modem router is lit green.
•
Make sure that your browser does not cache the previous page by closing and
reopening the browser.
•
Clear the browser cache.
•
If the computer is set to a static or fixed IP address (this setting is uncommon), either
change the computer to obtain an IP address automatically from the modem router
through DHCP, or change the IP address of the computer to a static or fixed IP
address in the 192.168.0.2–192.168.0.254 range.
13.
Click the
Next
button.
Page 32 / 292
Install and Access the Modem Router and Its Network
32
AC1600 WiFi VDSL/ADSL Modem Router Model D6400
14.
From the
Country
menu, select the country in which you use the modem router.
15.
From the
ISP
menu, select the ISP that you are using.
If your ISP is not in the menu, select
Other
.
16.
Select the
Yes
radio button.
17.
Click the
Next
button.
The Setup Wizard searches your Internet connection for servers and protocols to
determine your ISP configuration.
When the modem router is connected to the Internet, the Congratulations! screen
displays, and you successfully completed the setup process.
If the Congratulations! screen does not display, other screens might display and you
might need to provide more information, in which case you must continue with the next
step. The screens that display depend on your type of ISP connection and configuration.
Page 33 / 292
Install and Access the Modem Router and Its Network
33
AC1600 WiFi VDSL/ADSL Modem Router Model D6400
18.
(Only if the following screen displays) Specify how to manage problems with the detection of
the Internet connection.
The screen that might display states that a problem occurred while the wizard was
detecting the Internet connection. If this screen does not display, continue with the next
step.
Note:
The option for power cycling the modem router that is stated onscreen
applies to a DSL Internet connection only (see
Set Up Your Modem
Router for DSL Service
on page
21).
Take one of the following actions:
•
If the yellow Ethernet cable is fully inserted in the correct places at the cable or fiber
modem and at the modem router, do the following:
a.
Select the
None of the above
radio button.
b.
Click the
Next
button.
Page 34 / 292
Install and Access the Modem Router and Its Network
34
AC1600 WiFi VDSL/ADSL Modem Router Model D6400
•
If the yellow Ethernet cable is not fully inserted or is inserted at a wrong place, do the
following:
a.
Fully insert the Ethernet cable in the correct port on the cable or fiber modem
and in the red Internet port on the modem router.
b.
Select the
I corrected a problem with the Ethernet cable
radio button.
c.
Click the
Next
button.
19.
(Only if the following screen displays) Specify how to manage problems with the detection of
the IP address for the Internet connection.
The screen that might display states that a problem occurred while the wizard was
detecting the Internet connection IP address.
Take one of the following actions:
•
If your ISP assigned you a fixed (static) IP address, do the following:
a.
Select the
Yes
radio button.
b.
Click the
Next
button.
c.
Enter the address information that your ISP gave you for your fixed IP address
configuration.
Page 35 / 292
Install and Access the Modem Router and Its Network
35
AC1600 WiFi VDSL/ADSL Modem Router Model D6400
d.
Click the
Next
button.
•
If your ISP did not assign you a fixed IP address or you do not know if your ISP
assigned you a fixed IP address, do the following:
a.
Select either the
No
or the
I don’t know
radio button.
b.
Click the
Next
button.
c.
Enter the MAC address of the computer or router with which you previously were
able to connect to the Internet.
You might find the MAC address on the product label of your device. Enter the
MAC address in the AABBCCDDEEFF format, not in the AA:BB:CC:DD:EE:FF
format.
d.
Click the
Next
button.
20.
If the Congratulations! screen still does not display and the modem router still does not
connect to the Internet, do the following:
a.
Review all your settings.
Make sure that you selected the correct options and entered everything correctly.
b.
Run the Setup Wizard one more time.
c.
Contact your ISP to verify that you are using the correct configuration information.
d.
Read
Troubleshoot the Internet Connection
on page
280.
e.
If problems persist, register your NETGEAR product and contact NETGEAR
technical support.
Log In to the Modem Router After Setup to View or
Change Settings
After you set up the modem router for DSL, cable, or fiber service, you can view or change
the settings for the modem router by accessing NETGEAR genie.

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