Install and Access the Modem Router and Its Network

31

AC1600 WiFi VDSL/ADSL Modem Router Model D6400

If the NETGEAR genie automatic setup utility displays, skip to

Step

13

. If it does not

display, do the following:

a.

In the address field of the web browser, enter

www.routerlogin.net

.

b.

When prompted, enter

admin

for the user name and

password

for the password.

If the NETGEAR genie automatic setup utility displays, skip to

Step

13

. If the NETGEAR

genie automatic setup utility still does not display, see

Step

12

.

12.

If the browser cannot display the web page, do the following:

•

Make sure that the computer is connected to one of the four Ethernet LAN ports or

over WiFi to the modem router.

•

Make sure that the Power LED

of the modem router is lit green.

•

Make sure that your browser does not cache the previous page by closing and

reopening the browser.

•

Clear the browser cache.

•

If the computer is set to a static or fixed IP address (this setting is uncommon), either

change the computer to obtain an IP address automatically from the modem router

through DHCP, or change the IP address of the computer to a static or fixed IP

address in the 192.168.0.2–192.168.0.254 range.

13.

Click the

Next

button.

Install and Access the Modem Router and Its Network

32

AC1600 WiFi VDSL/ADSL Modem Router Model D6400

14.

From the

Country

menu, select the country in which you use the modem router.

15.

From the

ISP

menu, select the ISP that you are using.

If your ISP is not in the menu, select

Other

.

16.

Select the

Yes

radio button.

17.

Click the

Next

button.

The Setup Wizard searches your Internet connection for servers and protocols to

determine your ISP configuration.

When the modem router is connected to the Internet, the Congratulations! screen

displays, and you successfully completed the setup process.

If the Congratulations! screen does not display, other screens might display and you

might need to provide more information, in which case you must continue with the next

step. The screens that display depend on your type of ISP connection and configuration.

Install and Access the Modem Router and Its Network

33

AC1600 WiFi VDSL/ADSL Modem Router Model D6400

18.

(Only if the following screen displays) Specify how to manage problems with the detection of

the Internet connection.

The screen that might display states that a problem occurred while the wizard was

detecting the Internet connection. If this screen does not display, continue with the next

step.

Note:

The option for power cycling the modem router that is stated onscreen

applies to a DSL Internet connection only (see

Set Up Your Modem

Router for DSL Service

on page

21).

Take one of the following actions:

•

If the yellow Ethernet cable is fully inserted in the correct places at the cable or fiber

modem and at the modem router, do the following:

a.

Select the

None of the above

radio button.

b.

Click the

Next

button.

Install and Access the Modem Router and Its Network

34

AC1600 WiFi VDSL/ADSL Modem Router Model D6400

•

If the yellow Ethernet cable is not fully inserted or is inserted at a wrong place, do the

following:

a.

Fully insert the Ethernet cable in the correct port on the cable or fiber modem

and in the red Internet port on the modem router.

b.

Select the

I corrected a problem with the Ethernet cable

radio button.

c.

Click the

Next

button.

19.

(Only if the following screen displays) Specify how to manage problems with the detection of

the IP address for the Internet connection.

The screen that might display states that a problem occurred while the wizard was

detecting the Internet connection IP address.

Take one of the following actions:

•

If your ISP assigned you a fixed (static) IP address, do the following:

a.

Select the

Yes

radio button.

b.

Click the

Next

button.

c.

Enter the address information that your ISP gave you for your fixed IP address

configuration.

Install and Access the Modem Router and Its Network

35

AC1600 WiFi VDSL/ADSL Modem Router Model D6400

d.

Click the

Next

button.

•

If your ISP did not assign you a fixed IP address or you do not know if your ISP

assigned you a fixed IP address, do the following:

a.

Select either the

No

or the

I don’t know

radio button.

b.

Click the

Next

button.

c.

Enter the MAC address of the computer or router with which you previously were

able to connect to the Internet.

You might find the MAC address on the product label of your device. Enter the

MAC address in the AABBCCDDEEFF format, not in the AA:BB:CC:DD:EE:FF

format.

d.

Click the

Next

button.

20.

If the Congratulations! screen still does not display and the modem router still does not

connect to the Internet, do the following:

a.

Review all your settings.

Make sure that you selected the correct options and entered everything correctly.

b.

Run the Setup Wizard one more time.

c.

Contact your ISP to verify that you are using the correct configuration information.

d.

Read

Troubleshoot the Internet Connection

on page

280.

e.

If problems persist, register your NETGEAR product and contact NETGEAR

technical support.

Log In to the Modem Router After Setup to View or

Change Settings

After you set up the modem router for DSL, cable, or fiber service, you can view or change

the settings for the modem router by accessing NETGEAR genie.