Install and Access the Modem Router and Its Network

26

AC1600 WiFi VDSL/ADSL Modem Router Model D6400

20.

(Only if the following screen displays) Specify how to manage problems with the detection of

the Internet connection.

The screen that might display states that a problem occurred while the wizard was

detecting the Internet connection. If this screen does not display, continue with the next

step.

Note:

The option for the Ethernet cable connection that is stated onscreen

applies to a cable or fiber Internet connection only (see

Set Up Your

Modem Router for Cable or Fiber Service

on page

29).

Take one of the following actions:

•

If you already power cycled the DSL modem (see

Step

1

through

Step

6

), do the

following:

a.

Select the

None of the above

radio button.

b.

Click the

Next

button.

•

If you did not yet power cycle the DSL modem, do the following:

a.

Unplug your DSL modem’s power, leaving the DSL modem connected to the wall

jack for your Internet service.

b.

If your DSL modem includes a battery backup, remove the battery.

c.

Wait 10 seconds.

Install and Access the Modem Router and Its Network

27

AC1600 WiFi VDSL/ADSL Modem Router Model D6400

d.

If your DSL modem includes a battery backup, reinsert the battery.

e.

Plug in your DSL modem’s power and turn on your DSL modem.

f.

Wait two minutes.

g.

Select the

I just power cycled the modem and waited for 2 minutes

radio

button.

h.

Click the

Next

button.

21.

(Only if the following screen displays) Specify how to manage problems with the detection of

the IP address for the Internet connection.

The screen that might display states that a problem occurred while the wizard was

detecting the Internet connection IP address.

Take one of the following actions:

•

If your ISP assigned you a fixed (static) IP address, do the following:

a.

Select the

Yes

radio button.

b.

Click the

Next

button.

c.

Enter the address information that your ISP gave you for your fixed IP address

configuration.

Install and Access the Modem Router and Its Network

28

AC1600 WiFi VDSL/ADSL Modem Router Model D6400

d.

Click the

Next

button.

•

If your ISP did not assign you a fixed IP address or you do not know if your ISP

assigned you a fixed IP address, do the following:

a.

Select either the

No

or the

I don’t know

radio button.

b.

Click the

Next

button.

c.

Enter the MAC address of the computer or router with which you previously were

able to connect to the Internet.

You might find the MAC address on the product label of your device. Enter the

MAC address in the AABBCCDDEEFF format, not in the AA:BB:CC:DD:EE:FF

format.

d.

Click the

Next

button.

22.

If the Congratulations! screen still does not display and the modem router still does not

connect to the Internet, do the following:

a.

Review all your settings.

Make sure that you selected the correct options and entered everything correctly.

b.

Run the Setup Wizard one more time.

c.

Contact your ISP to verify that you are using the correct configuration information.

d.

Read

Troubleshoot the Internet Connection

on page

280.

e.

If problems persist, register your NETGEAR product and contact NETGEAR

technical support.

Install and Access the Modem Router and Its Network

29

AC1600 WiFi VDSL/ADSL Modem Router Model D6400

Set Up Your Modem Router for Cable or Fiber Service

You can install your modem router for cable or fiber (Ethernet WAN) service or for DSL

service. If you use a cable or fiber modem, follow the procedure that is described in this

section. If you use a DSL modem, follow the procedure that is described in

Cable the Modem

Router for DSL Service and Access the Modem Router

on page

22.

The following figure shows the cabling of your modem router for cable or fiber service.

Figure 7. Modem router cabling for cable or fiber service



To connect your modem router to a cable or fiber service:

1.

Unplug your cable or fiber modem’s power, leaving the modem connected to the wall

jack for your Internet service.

2.

If your cable or fiber modem includes a battery backup, remove the battery.

Install and Access the Modem Router and Its Network

30

AC1600 WiFi VDSL/ADSL Modem Router Model D6400

3.

Use an Ethernet cable to connect the cable or fiber modem to the red Internet port on the

modem router.

4.

Plug in and turn on your cable or fiber modem.

5.

If your cable or fiber modem includes a battery backup, reinsert the battery.

6.

Connect the power adapter to the modem router and plug it into an electrical outlet.

Wait for the Power LED

to light solid green, which takes about one minute.

7.

If the Power LED does not light, press the

Power On/Off

button.

8.

Wait for the WiFi LED

to light blue.

If the WiFi LED does not light, press the

WiFi On/Off

button

.

9.

Check the DSL LED.

If the modem router is connected to a DSL service, the DSL LED

lights green.

10.

Connect a computer to the modem router by one of the following methods:

•

Ethernet cable

. Use an Ethernet cable to connect your computer to a yellow Ethernet

LAN port on the modem router.

The product package contains a yellow Ethernet cable.

Your computer connects to the modem router’s LAN.

•

WiFi

. Connect to the default WiFi network of the modem router:

e.

On your computer or WiFi device, find and select the WiFi network.

The WiFi network name (SSID) is on the product label.

f.

Join the WiFi network and enter the WiFi password.

The password (network key) is on the product label.

Your computer or WiFi device connects to the modem router’s WiFi network.

Note:

If the computer is set to a static (fixed) IP address (this setting is

uncommon), either change the computer to obtain an IP address

automatically from the modem router through DHCP, or change the IP

address of the computer to a static IP address in the

192.168.0.2–192.168.0.254 range.

11.

Launch a web browser.

The NETGEAR genie automatic setup utility displays. (This utility is also called the Setup

Wizard.)