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Page 26 / 292 Scroll up to view Page 21 - 25
Install and Access the Modem Router and Its Network
26
AC1600 WiFi VDSL/ADSL Modem Router Model D6400
20.
(Only if the following screen displays) Specify how to manage problems with the detection of
the Internet connection.
The screen that might display states that a problem occurred while the wizard was
detecting the Internet connection. If this screen does not display, continue with the next
step.
Note:
The option for the Ethernet cable connection that is stated onscreen
applies to a cable or fiber Internet connection only (see
Set Up Your
Modem Router for Cable or Fiber Service
on page
29).
Take one of the following actions:
•
If you already power cycled the DSL modem (see
Step
1
through
Step
6
), do the
following:
a.
Select the
None of the above
radio button.
b.
Click the
Next
button.
•
If you did not yet power cycle the DSL modem, do the following:
a.
Unplug your DSL modem’s power, leaving the DSL modem connected to the wall
jack for your Internet service.
b.
If your DSL modem includes a battery backup, remove the battery.
c.
Wait 10 seconds.
Page 27 / 292
Install and Access the Modem Router and Its Network
27
AC1600 WiFi VDSL/ADSL Modem Router Model D6400
d.
If your DSL modem includes a battery backup, reinsert the battery.
e.
Plug in your DSL modem’s power and turn on your DSL modem.
f.
Wait two minutes.
g.
Select the
I just power cycled the modem and waited for 2 minutes
radio
button.
h.
Click the
Next
button.
21.
(Only if the following screen displays) Specify how to manage problems with the detection of
the IP address for the Internet connection.
The screen that might display states that a problem occurred while the wizard was
detecting the Internet connection IP address.
Take one of the following actions:
•
If your ISP assigned you a fixed (static) IP address, do the following:
a.
Select the
Yes
radio button.
b.
Click the
Next
button.
c.
Enter the address information that your ISP gave you for your fixed IP address
configuration.
Page 28 / 292
Install and Access the Modem Router and Its Network
28
AC1600 WiFi VDSL/ADSL Modem Router Model D6400
d.
Click the
Next
button.
•
If your ISP did not assign you a fixed IP address or you do not know if your ISP
assigned you a fixed IP address, do the following:
a.
Select either the
No
or the
I don’t know
radio button.
b.
Click the
Next
button.
c.
Enter the MAC address of the computer or router with which you previously were
able to connect to the Internet.
You might find the MAC address on the product label of your device. Enter the
MAC address in the AABBCCDDEEFF format, not in the AA:BB:CC:DD:EE:FF
format.
d.
Click the
Next
button.
22.
If the Congratulations! screen still does not display and the modem router still does not
connect to the Internet, do the following:
a.
Review all your settings.
Make sure that you selected the correct options and entered everything correctly.
b.
Run the Setup Wizard one more time.
c.
Contact your ISP to verify that you are using the correct configuration information.
d.
Read
Troubleshoot the Internet Connection
on page
280.
e.
If problems persist, register your NETGEAR product and contact NETGEAR
technical support.
Page 29 / 292
Install and Access the Modem Router and Its Network
29
AC1600 WiFi VDSL/ADSL Modem Router Model D6400
Set Up Your Modem Router for Cable or Fiber Service
You can install your modem router for cable or fiber (Ethernet WAN) service or for DSL
service. If you use a cable or fiber modem, follow the procedure that is described in this
section. If you use a DSL modem, follow the procedure that is described in
Cable the Modem
Router for DSL Service and Access the Modem Router
on page
22.
The following figure shows the cabling of your modem router for cable or fiber service.
Figure 7. Modem router cabling for cable or fiber service
To connect your modem router to a cable or fiber service:
1.
Unplug your cable or fiber modem’s power, leaving the modem connected to the wall
jack for your Internet service.
2.
If your cable or fiber modem includes a battery backup, remove the battery.
Page 30 / 292
Install and Access the Modem Router and Its Network
30
AC1600 WiFi VDSL/ADSL Modem Router Model D6400
3.
Use an Ethernet cable to connect the cable or fiber modem to the red Internet port on the
modem router.
4.
Plug in and turn on your cable or fiber modem.
5.
If your cable or fiber modem includes a battery backup, reinsert the battery.
6.
Connect the power adapter to the modem router and plug it into an electrical outlet.
Wait for the Power LED
to light solid green, which takes about one minute.
7.
If the Power LED does not light, press the
Power On/Off
button.
8.
Wait for the WiFi LED
to light blue.
If the WiFi LED does not light, press the
WiFi On/Off
button
.
9.
Check the DSL LED.
If the modem router is connected to a DSL service, the DSL LED
lights green.
10.
Connect a computer to the modem router by one of the following methods:
•
Ethernet cable
. Use an Ethernet cable to connect your computer to a yellow Ethernet
LAN port on the modem router.
The product package contains a yellow Ethernet cable.
Your computer connects to the modem router’s LAN.
•
WiFi
. Connect to the default WiFi network of the modem router:
e.
On your computer or WiFi device, find and select the WiFi network.
The WiFi network name (SSID) is on the product label.
f.
Join the WiFi network and enter the WiFi password.
The password (network key) is on the product label.
Your computer or WiFi device connects to the modem router’s WiFi network.
Note:
If the computer is set to a static (fixed) IP address (this setting is
uncommon), either change the computer to obtain an IP address
automatically from the modem router through DHCP, or change the IP
address of the computer to a static IP address in the
192.168.0.2–192.168.0.254 range.
11.
Launch a web browser.
The NETGEAR genie automatic setup utility displays. (This utility is also called the Setup
Wizard.)

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