Install and Access the Modem Router and Its Network

21

N600 and AC750 WiFi DSL Modem Routers

•

Clear the browser cache.

•

If the computer is set to a static or fixed IP address (this setting is uncommon), either

change the computer to obtain an IP address automatically from the modem router

through DHCP, or change the IP address of the computer to a static or fixed IP

address in the 192.168.1.2–192.168.1.254 range.

11.

Keep the

Yes

radio button selected (which is the default setting) and click the

Next

button.

The Setup Wizard starts.

12.

From the

Country

menu, select the country in which you use the modem router.

13.

From the

ISP

menu, select the ISP that you are using.

If your ISP is not in the menu, select

Other

.

14.

Select the

Yes

radio button.

15.

Click the

Next

button.

The Setup Wizard searches your Internet connection for servers and protocols to

determine your ISP configuration.

When the modem router is connected to the Internet, the Congratulations! screen

displays, and you successfully completed the setup process.

If the Congratulations! screen does not display, other screens might display and you

might need to provide more information, in which case you must continue with the next

step. The screens that display depend on your type of ISP connection and configuration.

Install and Access the Modem Router and Its Network

22

N600 and AC750 WiFi DSL Modem Routers

16.

(Only if the following screen displays) Specify a full scan to let the Setup Wizard find the

PVC protocol.

The screen that displays might ask you if you need the Setup Wizard to do a full scan to

find the PVC protocol. If this screen does not display, continue with the next step.

Do the following:

a.

Select the

Yes

radio button.

b.

Click the

Next

button.

The Setup Wizard performs a full scan, which might take up to six minutes.

17.

(Only if the following screen displays) Specify how to manage problems with the detection of

the Internet connection.

The screen that might display states that a problem occurred while detecting the Internet

connection. If this screen does not display, continue with the next step.

Install and Access the Modem Router and Its Network

23

N600 and AC750 WiFi DSL Modem Routers

Note:

The option for the Ethernet cable connection that is stated onscreen

applies to a cable or fiber Internet connection only (see

Set Up Your

Modem Router for Cable or Fiber Service

on page

26).

Take one of the following actions:

•

If you already power-cycled the DSL modem (see

Step

1

through

Step

7

), do the

following:

a.

Select the

None of the above

radio button.

b.

Click the

Next

button.

•

If you did not yet power-cycle the DSL modem, do the following:

a.

Unplug your DSL modem’s power, leaving the DSL modem connected to the wall

jack for your Internet service.

b.

If your DSL modem includes a battery backup, remove the battery.

c.

Wait 10 seconds.

d.

If your DSL modem includes a battery backup, reinsert the battery.

e.

Plug in your DSL modem’s power and turn on your DSL modem.

f.

Wait two minutes.

g.

Select the

I just power cycled the modem and waited for 2 minutes

radio

button.

h.

Click the

Next

button.

18.

(Only if the following screen displays) Specify how to manage problems with the detection of

the IP address for the Internet connection.

The screen that might display states that a problem occurred while detecting the Internet

connection IP address.

Install and Access the Modem Router and Its Network

24

N600 and AC750 WiFi DSL Modem Routers

Take one of the following actions:

•

If your ISP assigned you a fixed (static) IP address, do the following:

a.

Select the

Yes

radio button.

b.

Click the

Next

button.

c.

Enter the address information that your ISP gave you for your fixed IP address

configuration.

d.

Click the

Next

button.

•

If your ISP did not assign you a fixed IP address or you do not know if your ISP

assigned you a fixed IP address, do the following:

a.

Select either the

No

or the

I don’t know

radio button.

b.

Click the

Next

button.

Install and Access the Modem Router and Its Network

25

N600 and AC750 WiFi DSL Modem Routers

c.

Enter the MAC address of the computer or router with which you previously were

able to connect to the Internet.

You might find the MAC address on the product label of your device. Enter the

MAC address in the AABBCCDDEEFF format, not in the AA:BB:CC:DD:EE:FF

format.

d.

Click the

Next

button.

19.

If the Congratulations! screen still does not display and the modem router still does not

connect to the Internet, do the following:

a.

Review all your settings.

Make sure that you selected the correct options and entered everything correctly.

b.

Run the Setup Wizard one more time.

c.

Contact your ISP to verify that you are using the correct configuration information.

d.

Read

Troubleshoot the Internet Connection

on page

191.

e.

If problems persist, register your NETGEAR product and contact NETGEAR

technical support.