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Install and Access the Modem Router and Its Network
21
N600 and AC750 WiFi DSL Modem Routers
•
Clear the browser cache.
•
If the computer is set to a static or fixed IP address (this setting is uncommon), either
change the computer to obtain an IP address automatically from the modem router
through DHCP, or change the IP address of the computer to a static or fixed IP
address in the 192.168.1.2–192.168.1.254 range.
11.
Keep the
Yes
radio button selected (which is the default setting) and click the
Next
button.
The Setup Wizard starts.
12.
From the
Country
menu, select the country in which you use the modem router.
13.
From the
ISP
menu, select the ISP that you are using.
If your ISP is not in the menu, select
Other
.
14.
Select the
Yes
radio button.
15.
Click the
Next
button.
The Setup Wizard searches your Internet connection for servers and protocols to
determine your ISP configuration.
When the modem router is connected to the Internet, the Congratulations! screen
displays, and you successfully completed the setup process.
If the Congratulations! screen does not display, other screens might display and you
might need to provide more information, in which case you must continue with the next
step. The screens that display depend on your type of ISP connection and configuration.
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Install and Access the Modem Router and Its Network
22
N600 and AC750 WiFi DSL Modem Routers
16.
(Only if the following screen displays) Specify a full scan to let the Setup Wizard find the
PVC protocol.
The screen that displays might ask you if you need the Setup Wizard to do a full scan to
find the PVC protocol. If this screen does not display, continue with the next step.
Do the following:
a.
Select the
Yes
radio button.
b.
Click the
Next
button.
The Setup Wizard performs a full scan, which might take up to six minutes.
17.
(Only if the following screen displays) Specify how to manage problems with the detection of
the Internet connection.
The screen that might display states that a problem occurred while detecting the Internet
connection. If this screen does not display, continue with the next step.
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Install and Access the Modem Router and Its Network
23
N600 and AC750 WiFi DSL Modem Routers
Note:
The option for the Ethernet cable connection that is stated onscreen
applies to a cable or fiber Internet connection only (see
Set Up Your
Modem Router for Cable or Fiber Service
on page
26).
Take one of the following actions:
•
If you already power-cycled the DSL modem (see
Step
1
through
Step
7
), do the
following:
a.
Select the
None of the above
radio button.
b.
Click the
Next
button.
•
If you did not yet power-cycle the DSL modem, do the following:
a.
Unplug your DSL modem’s power, leaving the DSL modem connected to the wall
jack for your Internet service.
b.
If your DSL modem includes a battery backup, remove the battery.
c.
Wait 10 seconds.
d.
If your DSL modem includes a battery backup, reinsert the battery.
e.
Plug in your DSL modem’s power and turn on your DSL modem.
f.
Wait two minutes.
g.
Select the
I just power cycled the modem and waited for 2 minutes
radio
button.
h.
Click the
Next
button.
18.
(Only if the following screen displays) Specify how to manage problems with the detection of
the IP address for the Internet connection.
The screen that might display states that a problem occurred while detecting the Internet
connection IP address.
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Install and Access the Modem Router and Its Network
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N600 and AC750 WiFi DSL Modem Routers
Take one of the following actions:
•
If your ISP assigned you a fixed (static) IP address, do the following:
a.
Select the
Yes
radio button.
b.
Click the
Next
button.
c.
Enter the address information that your ISP gave you for your fixed IP address
configuration.
d.
Click the
Next
button.
•
If your ISP did not assign you a fixed IP address or you do not know if your ISP
assigned you a fixed IP address, do the following:
a.
Select either the
No
or the
I don’t know
radio button.
b.
Click the
Next
button.
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Install and Access the Modem Router and Its Network
25
N600 and AC750 WiFi DSL Modem Routers
c.
Enter the MAC address of the computer or router with which you previously were
able to connect to the Internet.
You might find the MAC address on the product label of your device. Enter the
MAC address in the AABBCCDDEEFF format, not in the AA:BB:CC:DD:EE:FF
format.
d.
Click the
Next
button.
19.
If the Congratulations! screen still does not display and the modem router still does not
connect to the Internet, do the following:
a.
Review all your settings.
Make sure that you selected the correct options and entered everything correctly.
b.
Run the Setup Wizard one more time.
c.
Contact your ISP to verify that you are using the correct configuration information.
d.
Read
Troubleshoot the Internet Connection
on page
191.
e.
If problems persist, register your NETGEAR product and contact NETGEAR
technical support.
19216811.live