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Page 61 / 78 Scroll up to view Page 56 - 60
Frequently Asked Questions
Rev 1
Oct.13
61
How do I disconnect from the mobile
broadband network?
On the Homepage, click
Disconnect
(in the Connection Details section).
The Connect / Disconnect button on the
Homepage doesn’t work.
The Connect / Disconnect button can be used only when you are logged in as
Administrator.
To log in as Administrator:
1.
Place your cursor in the
Sign In field
on the Homepage and type the Admin Login
(default
admin
).
2.
Click
Sign In
.
How can I extend the life of the battery?
For information on extending the life of the battery, see
Battery life
on page 34.
How do I turn the Hotspot off?
Press and hold the power button for a few seconds.
How do I find out how many users are
connected to my Hotspot’s Wi-Fi
networks?
The number on the Wi-Fi icon on the Hotspot’s LCD is the number of users (or devices)
connected to your Wi-Fi networks, and a list of connected devices is shown in the
Homepage’s Devices Connected section. For more details about the devices or users
connected to your network, see
View / block connected users
on page 25.
Note:
You can also use the options on the Homepage to block particular users from connecting to
your network. See
View / block connected users
on page 25.
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AirCard 782S Mobile Hotspot User Guide
62
2400353
The LCD screen is not lit. How do I know if
the Hotspot is still powered on?
The LCD screen dims to save energy. The LED continues to flash slowly to indicate that
the mobile hotspot is still powered on. To wake up the LCD, press and quickly release
the power button.
How do I find my computer’s IP address?
The steps for finding your computer’s IP address depend on the operating system.
Windows 7 / Vista / XP
1.
Open the command prompt window.
a.
Click
Start > Run
.
b.
Type
cmd
or
command
and click
OK
.
2.
At the command prompt, type
ipconfig
and press
Enter
.
3.
Write down the IP address for the entry that relates to the wireless network
connection. (The IP address may be listed under “IPv4 Address” or something
similar.)
Windows 8
1.
In the Charms bar, click the Search icon.
2.
Select
Command Prompt
.
3.
At the command prompt, type
ipconfig
and press
Enter
.
4.
Write down the IP address for the entry that relates to the wireless network
connection. (The IP address may be listed under “IPv4 Address” or something
similar.)
Mac OS X
1.
From the Apple menu, select
System Preferences > Network
.
2.
Select the wireless adapter. The IP address is displayed in the right pane.
Other operating systems
Refer to the user documentation for your operating system or computer.
How do I find a device’s MAC address?
You’ll need to know the MAC address for a device when:
•
Assigning an IP address based on a MAC address (when using DHCP)
•
Allowing or denying devices access to your Wi-Fi network (MAC filtering)
Tip: To display a list of connected devices, including the MAC address of each device, go
to the Homepage and log in as Administrator. The connected device list appears on the
left side of the homepage. (Click the device links to see their IP and MAC addresses.)
The steps for finding a device’s MAC address depend on the operating system.
Page 63 / 78
Frequently Asked Questions
Rev 1
Oct.13
63
Windows 7 / Vista / XP
1.
Open the command prompt window.
a.
Click
Start > Run
.
b.
Type
cmd
or
command
and click
OK
.
2.
At the command prompt, type
ipconfig /all
and press
Enter
.
3.
Write down the Physical address for the entry that relates to the wireless network
connection. (It appears as a series of numbers and letters. This is the MAC address
of your wireless adapter.)
Windows 8
1.
In the Charms bar, click the Search icon.
2.
Select
Command Prompt
.
3.
At the command prompt, type
ipconfig /all
and press
Enter
.
4.
Write down the Physical address for the entry that relates to the wireless network
connection. (It appears as a series of numbers and letters. This is the MAC address
of your wireless adapter.)
Mac OS X
1.
From the Apple menu, select
System Preferences > Network
.
2.
Select the wireless adapter that is connecting to the routing hardware.
3.
Select
Advanced
.
4.
Select
Ethernet
. The Ethernet ID is displayed. This is the same as the MAC address.
Other operating systems
Refer to the user documentation for your operating system or computer.
Where can I find more information?
•
Refer to the Quick Start that came with your mobile hotspot.
•
Visit
support.netgear.com
, click
Support for Home Products
, search for your
network service provider, and select your Hotspot from the list of products to:
·
Update the firmware on your device (if an update is available)
·
View the user Guide
·
View a tutorial
•
Learn tips and tricks at www.netgear.com/learningcenter/mobile to get the most
from your Hotspot.
•
Information on accessories is available at
sories
.
Page 64 / 78
AirCard 782S Mobile Hotspot User Guide
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Page 65 / 78
Rev 1
Oct.13
65
5
5: Troubleshooting
This chapter provides suggestions for troubleshooting problems that may
arise when using your mobile hotspot.
The Wi-Fi network name does not
appear in the list of networks.
If you don’t see the Hotspot’s Wi-Fi network(s) from your Wi-Fi enabled
device, try these suggestions:
•
Refresh the list of networks.
•
If the LCD is dark, the Wi-Fi radio may have gone to sleep. Press the
power key to wake the hotspot.
•
If the Hotspot is tethered to your computer, make sure that Wi-Fi is
set to stay on when tethered. See
Unable to connect to the Internet
when tethered to a Windows XP system
on page 66.
The No Signal icon appears on the
LCD screen / Homepage.
If the No Signal icon (
) appears on the LCD screen /Homepage, make
sure you are in your network provider’s coverage area.
Unable to access the Homepage when
connected to a VPN.
If you are using your Hotspot while connected to a VPN, you may not be
able to access the Homepage using
http://m.home
.
To directly access the homepage hosted on the device, enter the address
in your browser.
Unable to connect a computer
running Windows® Vista® to the
Hotspot.
Microsoft has a known issue whereby computers running Windows Vista
cannot obtain an IP address from certain routers. More information and a
fix are available at
or go to the
Microsoft support web site and search for knowledge base article
928233.

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