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Page 111 / 128 Scroll up to view Page 106 - 110
Advanced Settings
111
AC1450 Smart WiFi Router
4.
(Optional) If your ISP charges for extra data volume when you make a new connection,
enter the extra data volume in MB in the Round up data volume for each connection by field.
5.
In the Traffic Counter section, set the traffic counter to begin at a specific time and date.
If you want the traffic counter to start immediately, click the
Restart Counter Now
button.
6.
In the Traffic Control section, specify whether the router should issue a warning message
before the monthly limit of Mbytes or hours is reached.
By default, the value is 0 and no warning message is issued. You can select one of the
following to occur when the limit is attained:
•
The Internet LED flashes green or amber.
•
The Internet connection is disconnected and disabled.
7.
Click the
Apply
button.
The Internet Traffic Statistics section helps you to monitor the data traffic.
Click the
Refresh
button to update the Traffic Statistics section.
Click the
Traffic Status
button to display more information about the data traffic on your
router and to change the poll interval.
Page 112 / 128
112
10
10.
Troubleshooting
This chapter provides information to help you diagnose and solve problems you might have with
your router. If you do not find the solution here, check the NETGEAR support site at
for product and contact information.
This chapter contains the following sections:
•
Quick Tips
•
Troubleshoot with the LEDs
•
Cannot Log In to the Router
•
Cannot Access the Internet
•
Changes Not Saved
•
Wireless Connectivity
•
Troubleshoot Your Network Using the Ping Utility
Page 113 / 128
Troubleshooting
113
AC1450 Smart WiFi Router
Quick Tips
This section describes tips for troubleshooting some common problems.
Sequence to Restart Your Network
When you need to restart your network, follow this sequence:
1.
Turn off
and
unplug the modem.
2.
Turn off the router.
3.
Plug in the modem and turn it on. Wait 2 minutes.
4.
Turn on the router and wait 2 minutes.
Check Ethernet Cable Connections
If your device does not power on, make sure that the Ethernet cables are securely plugged
in.
•
The Internet LED on the router is on if the Ethernet cable connecting the router and the
modem is plugged in securely and the modem and router are turned on.
•
For each powered-on computer connected to the router by an Ethernet cable, the
corresponding numbered router LAN port LED is on.
Wireless Settings
Make sure that the wireless settings in the computer and router match exactly.
•
For a wirelessly connected computer, the wireless network name (SSID) and wireless
security settings of the router and wireless computer need to match exactly.
•
If you set up an access list in the Advanced Wireless Settings screen, you have to add
each wireless computer’s MAC address to the router’s access list.
Network Settings
Make sure that the network settings of the computer are correct.
•
Wired and wirelessly connected computers need to have network (IP) addresses on the
same network as the router. The simplest way to do this is to configure each computer to
obtain an IP address automatically using DHCP.
•
Some cable modem service providers require you to use the MAC address of the
computer initially registered on the account. You can view the MAC address in the
Attached Devices screen.
Page 114 / 128
Troubleshooting
114
AC1450 Smart WiFi Router
Troubleshoot with the LEDs
After you turn on power to the router, the following sequence of events should occur:
1.
When power is first applied, verify that the Power/Test LED
is lit.
2.
Verify that the Power/Test LED turns amber within a few seconds, indicating that the self-test
is running.
3.
After approximately 30 seconds, verify the following:
•
The Power LED is lit solid green.
•
The Internet LED is lit.
•
The Wireless LED is lit unless you turned off the wireless radio.
The LEDs on the front panel of the router can be used for troubleshooting.
Power LED Is Off or Blinking
•
Make sure that the power cord is securely connected to your router and that the power
adapter is securely connected to a functioning power outlet.
•
Check that you are using the 12V DC, 2.5A power adapter that NETGEAR supplied for
this product.
•
If the Power LED blinks slowly and continuously, the router firmware is corrupted. This
can happen if a firmware upgrade is interrupted, or if the router detects a problem with the
firmware. If the error persists, you have a hardware problem. For recovery instructions, or
help with a hardware problem, contact technical support at
www.netgear.com/support.
Power LED Stays Amber
When the router is turned on, the Power LED turns amber for about 20 seconds and then
turns green. If the LED does not turn green, the router has a problem.
If the Power LED is still amber 1 minute after you turn on power to the router:
1.
Turn off the power and then turn it back on to see if the router recovers.
2.
Press and hold the
Reset
button.
The router returns to its factory settings and restarts.
See
Troubleshoot Your Network Using the Ping Utility
on page
120.
If the error persists, you might have a hardware problem. Contact technical support at
www.netgear.com/support.
Page 115 / 128
Troubleshooting
115
AC1450 Smart WiFi Router
LEDs Never Turn Off
When the router is turned on, the LEDs turn on for about 10 seconds and then turn off. If all
the LEDs stay on, this indicates a fault within the router.
If all LEDs are still on 1 minute after power-up:
•
Cycle the power to see if the router recovers.
•
Press and hold the
Reset
button.
The router returns to its factory settings and restarts. For more information, see
Troubleshoot Your Network Using the Ping Utility
on page
120.
If the error persists, you might have a hardware problem. Contact technical support at
www.netgear.com/support
.
Internet or Ethernet Port LEDs Are Off
If either the Ethernet port LEDs or the Internet LED does not light when the Ethernet
connection is made, check the following:
•
Make sure that the Ethernet cable connections are secure at the router and at the modem
or computer.
•
Make sure that power is turned on to the connected modem or computer.
•
Be sure that you are using the correct cable.
When connecting the router’s Internet port to a cable or DSL modem, use the cable that
was supplied with the cable or DSL modem. This cable could be a standard
straight-through Ethernet cable or an Ethernet crossover cable.
Wireless LEDs Are Off
If the Wireless LEDs stay off, check to see if the WFi On/Off button on the router has been
pressed. This button turns the wireless radios in the router on and off. The Wireless LEDs are
lit when the wireless radio is turned on.
The Push 'N' Connect (WPS) Button Blinks Amber
If you use the WPS function, and the WPS LED blinks amber, check the following:
•
Make sure that you are using the button and not the router’s built-in registrar.
•
Check that PIN verification has succeeded for the wireless device you are adding to the
wireless network.
•
Make sure that you have not pressed the WPS button on the side of the router after
disabling the WPS feature (you logged in to the router and disabled this previously).
•
Check that the router is not in the temporary AP setup locked state (if you are using the
wireless repeater function).

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