1. Home
    2. /
  2. Manuals
    3. /
  3. Motorola
    4. /
  4. SBG941
    5. /
  5. 15
Page 71 / 78 Scroll up to view Page 66 - 70
B
Wireless Pages • Installing Wireless Clients
Motorola SURFboard SBG941 Series Wireless Cable Modem Gateways • User Guide
63
570280-001-a
Installing Wireless Clients
Note
: Use the SBG941 Installation
CD-ROM to set the client security. The passcode is
located on the
MAC Label
.
For each wireless client computer (station), install the wireless adapter by following the
instructions supplied with the adapter. Be sure to:
1.
Insert the CD-ROM for the adapter in the CD-ROM drive on the client.
2.
Install the device software from the CD or the modem.
3.
Insert the adapter in the PCMCIA or PCI slot or connect it to the USB port.
4.
Configure the adapter to obtain an IP address automatically.
You may need to do the following to use a wireless client computer to access the
Internet:
Installing Wireless Clients
If You Performed:
On Each Client, You Need to Perform:
Configuring WPA on the SBG941
Configuring a Wireless Client for WPA or WPA2
Configuring WEP on the SBG941
Configuring a Wireless Client for WEP
Configuring the Wireless Network
Name on the SBG941
Configuring a Wireless Client with the Network Name
(SSID)
Configuring a MAC Access Control List
on the SBG941
No configuration on client required
Configuring a Wireless Client for WPA
If you enabled WPA and set a PSK Passphrase by configuring WPA on the SBG941, you
must configure the same passphrase (key) on each wireless client. The SBG941 cannot
authenticate a client if:
•
WPA is enabled on the SBG941, but not on the client
•
The client passphrase does not match the SBG941 PSK Passphrase
CAUTION
Never provide the PSK Passphrase to anyone who is not authorized to use your WLAN.
Page 72 / 78
B
Wireless Pages • Installing Wireless Clients
Motorola SURFboard SBG941 Series Wireless Cable Modem Gateways • User Guide
64
570280-001-a
Configuring a Wireless Client for WEP
If you enabled WEP and set a key by configuring WEP on the SBG941, you must
configure the same WEP key on each wireless client. The SBG941 cannot authenticate a
client if:
•
Shared Key Authentication is enabled on the SBG941 but not on the client
•
The client WEP key does not match the SBG941 WEP key
For all wireless adapters, you must enter the 64-bit or 128-bit WEP key generated by the
SBG941.
CAUTION
Never provide the WEP key to anyone who is not authorized to use your WLAN.
Configuring a Wireless Client with the Network Name (SSID)
After you specify the network name on the Wireless Primary Network Page, many
wireless cards or adapters automatically scan for an access point, such as the SBG941
and the proper channel and data rate. If your card requires you to manually start scanning
for an access point, do so following the instructions in the documentation supplied with
the card. You must enter the same SSID in the wireless configuration setup for the
device to communicate with the SBG941.
Page 73 / 78
B
Troubleshooting • Solutions
Motorola SURFboard SBG941 Series Wireless Cable Modem Gateways • User Guide
65
570280-001-a
A
Troubleshooting
If the solutions listed here do not solve your problem, contact your service provider.
Before calling your service provider, try pressing the Reset button on the rear panel of
the SBG941.
Note
: Press
RESET
to restore the default settings. You will lose your custom
configuration settings, including Parental Control, Firewall, and Advanced settings.
Resetting the SBG941 may take 5- to 30 minutes. Your service provider may ask for the
status of the lights as described in
Front-Panel LEDs and Error Conditions
.
Solutions
Table 2 – Troubleshooting Solutions
Problem
Possible Solution
Power light is off
Check that the SBG941 is properly plugged into the electrical outlet.
Check that the electrical outlet is working.
Press the Reset button.
Cannot send or
receive data
On the front panel, note the status of the LEDs and refer to
2
Table 3 –
Front Panel LEDs and Error Conditions
to identify the error. If you
have cable TV, check that the TV is working and the picture is clear. If
you cannot receive regular TV channels, the data service will not
function.
Check the coaxial cable at the SBG941 and wall outlet. Hand-tighten if
necessary.
Check the IP address. Follow the steps for verifying the IP address for
your system, see
Verifying the IP Address in Windows XP
or
Verifying
the IP Address in Windows Vista
. Call your service provider if you
need an IP address.
Check that the Ethernet cable is properly connected to the SBG941
and the computer.
If a device is connected via the Ethernet port, verify connectivity by
checking the LINK LEDs on the rear panel.
Page 74 / 78
B
Troubleshooting • Front Panel LEDs and Error Conditions
Motorola SURFboard SBG941 Series Wireless Cable Modem Gateways • User Guide
66
570280-001-a
Wireless client(s) cannot
send or receive data
Perform the first four checks in “Cannot send or receive data.”
Check the Security Mode setting on the Wireless Primary Network
Page:
•
If you enabled WPA and configured a passphrase on the SBG941,
be sure each affected wireless client has the identical passphrase.
If this does not solve the problem, check whether the wireless
client supports WPA.
•
If you enabled WEP and configured a key on the SBG941, be sure
each affected wireless client has the identical WEP key. If this does
not solve the problem, check whether the client’s wireless adapter
supports the type of WEP key configured on the SBG941.
•
To temporarily eliminate the Security Mode as a potential issue,
disable security.
After resolving your problem, be sure to re-enable wireless security.
•
On the Wireless Access Control Page, be sure the MAC address for
each affected wireless client is correctly listed.
Slow wireless
transmission speed with
WPA enabled
On the Wireless Primary Network Page, check whether the WPA
Encryption type is TKIP. If all of your wireless clients support AES,
change the WPA Encryption to AES.
Front Panel LEDs and Error Conditions
The SBG941 front panel LEDs provide status information for the following error
conditions:
Table 3 – Front Panel LEDs and Error Conditions
LED
Status
If, During Startup:
If, During Normal Operation:
POWER
OFF
SBG941 is not properly plugged into
the power outlet
The SBG941 is unplugged
RECEIVE
FLASHING
Downstream receive channel
cannot be acquired
The downstream channel is lost
SEND
FLASHING
Upstream send channel cannot be
acquired
The upstream channel is lost
ONLINE
FLASHING
IP registration is unsuccessful
The IP registration is lost
Page 75 / 78
B
Software License & Warranty • Software License
Motorola SURFboard SBG941 Series Wireless Cable Modem Gateways • User Guide
67
570280-001-a
B
Software License & Warranty
SURFboard SBG941 Wireless Cable Modem Gateway
Motorola, Inc.
Home & Networks Mobility Solutions Business (“Motorola”)
101 Tournament Drive
Horsham, PA
19044
Software License
IMPORTANT
: PLEASE READ THIS SOFTWARE LICENSE (“LICENSE”) CAREFULLY BEFORE YOU INSTALL, DOWNLOAD
OR USE ANY APPLICATION SOFTWARE, USB DRIVER SOFTWARE, FIRMWARE AND RELATED DOCUMENTATION
(“SOFTWARE”) PROVIDED WITH MOTOROLA’S CABLE DATA PRODUCT (THE “CABLE DATA PRODUCT”). BY USING THE
CABLE DATA PRODUCT AND/OR INSTALLING, DOWNLOADING OR USING ANY OF THE SOFTWARE, YOU INDICATE
YOUR ACCEPTANCE OF EACH OF THE TERMS OF THIS LICENSE. UPON ACCEPTANCE, THIS LICENSE WILL BE A
LEGALLY BINDING AGREEMENT BETWEEN YOU AND MOTOROLA. THE TERMS OF THIS LICENSE APPLY TO YOU AND
TO ANY SUBSEQUENT USER OF THIS SOFTWARE.
IF YOU DO NOT AGREE TO ALL OF THE TERMS OF THIS LICENSE (I) DO NOT INSTALL OR USE THE SOFTWARE AND (II)
RETURN THE CABLE DATA PRODUCT AND THE SOFTWARE (COLLECTIVELY, “PRODUCT”), INCLUDING ALL
COMPONENTS, DOCUMENTATION AND ANY OTHER MATERIALS PROVIDED WITH THE PRODUCT, TO YOUR POINT OF
PURCHASE OR SERVICE PROVIDER, AS THE CASE MAY BE, FOR A FULL REFUND. BY INSTALLING OR USING THE
SOFTWARE, YOU AGREE TO BE BOUND BY THE PROVISIONS OF THIS LICENSE AGREEMENT.
The Software includes associated media, any printed materials, and any “on-line” or electronic documentation.
Software provided by third parties may be subject to separate end-user license agreements from the manufacturers of
such Software.
The Software is never sold. Motorola licenses the Software to the original customer and to any subsequent licensee for
personal use only on the terms of this License. Motorola and its 3rd party licensors retain the ownership of the
Software.
You may
:
USE the Software only in connection with the operation of the Product.
TRANSFER the Software (including all component parts and printed materials) permanently to another person, but only
if the person agrees to accept all of the terms of this License. If you transfer the Software, you must at the same time
transfer the Product and all copies of the Software (if applicable) to the same person or destroy any copies not
transferred.
TERMINATE this License by destroying the original and all copies of the Software (if applicable) in whatever form.

Rate

4 / 5 based on 1 vote.

Popular Motorola Models

Famous Router IPs
Famous Router Companies
Bookmark Our Site

Press Ctrl + D to add this site to your favorites!

Share
Top