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Monitoring Your Modem • Restoring Your Modem Settings
SB6121 DOCSIS 3.0® Cable Modem • Installation Guide
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Restoring Your Modem Settings
You can reset your SB6121 modem configuration to the factory default settings.
1.
Select
Configuration
from the menu bar.
2.
Click
Reset All Defaults
.
WARNING
: This will delete your existing modem configuration settings.
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Troubleshooting • Solutions
SB6121 DOCSIS 3.0® Cable Modem • Installation Guide
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A
Troubleshooting
If the solutions listed here do not solve your problem, contact your service provider.
You may have to reset the SB6121 modem configuration to its original factory settings if
the cable modem is not functioning properly.
Your service provider may ask for the status of the icon lights as described in
Front Panel
Icons and Error Conditions
.
Solutions
Table 1 – Troubleshooting Solutions
MODEM PROBLEM
POSSIBLE SOLUTION
Power Icon is OFF
Check that the SB6121 is properly plugged into the
electrical wall outlet.
Check that the electrical outlet is working.
Check that the Energy Conservation switch
is ON
(pushed in).
Cannot Send or
Receive Data
On the front panel, note the status of the icons and refer
to
Front Panel Icons and Error Conditions
to identify the
error.
If you have cable television, check your television to
ensure your cable service is operating properly.
Check the coaxial cable connection at the SB6121 and
cable wall outlet. Hand-tighten if necessary.
Check the IP address. Follow the steps for verifying the IP
address for your system described in
Configuring TCP/IP
.
Call your service provider if you need an IP address.
Check that the Ethernet cable is properly connected to the
SB6121 and the computer.
If a device is connected via the Ethernet port, check that
the ONLINE icon is ON to verify connectivity.
Call your service provider for further assistance.
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Troubleshooting • Front Panel Icons and Error Conditions
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Front Panel Icons and Error Conditions
The SB6121 front panel icons provide status information for the following error
conditions:
Table 2 – Front Panel Icons and Error Conditions
ICON
STATUS
IF, DURING STARTUP:
IF, DURING NORMAL
OPERATION:
OFF
SB6121 is not properly plugged
into the power outlet
SB6121 is unplugged or the
Energy Conservation switch is
OFF
FLASHING
Downstream receive channel
cannot be acquired
Downstream channel is lost
FLASHING
Upstream send channel cannot
be acquired
Upstream channel is lost
FLASHING
IP registration is unsuccessful
IP registration is lost
OFF
No connected device is
detected
Device is disconnected
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Software License & Warranty • Software License
SB6121 DOCSIS 3.0® Cable Modem • Installation Guide
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Software License & Warranty
SURFboard SB6121 DOCSIS 3.0 Cable Modem
Motorola, Inc.
Home & Networks Mobility Solutions Business (“Motorola”)
101 Tournament Drive
Horsham, PA
19044
Software License
IMPORTANT
: PLEASE READ THIS SOFTWARE LICENSE (“LICENSE”) CAREFULLY BEFORE YOU INSTALL, DOWNLOAD
OR USE ANY APPLICATION SOFTWARE, USB DRIVER SOFTWARE, FIRMWARE AND RELATED DOCUMENTATION
(“SOFTWARE”) PROVIDED WITH MOTOROLA’S CABLE DATA PRODUCT (THE “CABLE DATA PRODUCT”). BY USING THE
CABLE DATA PRODUCT AND/OR INSTALLING, DOWNLOADING OR USING ANY OF THE SOFTWARE, YOU INDICATE
YOUR ACCEPTANCE OF EACH OF THE TERMS OF THIS LICENSE. UPON ACCEPTANCE, THIS LICENSE WILL BE A
LEGALLY BINDING AGREEMENT BETWEEN YOU AND MOTOROLA. THE TERMS OF THIS LICENSE APPLY TO YOU AND
TO ANY SUBSEQUENT USER OF THIS SOFTWARE.
IF YOU DO NOT AGREE TO ALL OF THE TERMS OF THIS LICENSE (I) DO NOT INSTALL OR USE THE SOFTWARE AND (II)
RETURN THE CABLE DATA PRODUCT AND THE SOFTWARE (COLLECTIVELY, “PRODUCT”), INCLUDING ALL
COMPONENTS, DOCUMENTATION AND ANY OTHER MATERIALS PROVIDED WITH THE PRODUCT, TO YOUR POINT OF
PURCHASE OR SERVICE PROVIDER, AS THE CASE MAY BE, FOR A FULL REFUND. BY INSTALLING OR USING THE
SOFTWARE, YOU AGREE TO BE BOUND BY THE PROVISIONS OF THIS LICENSE AGREEMENT.
The Software includes associated media, any printed materials, and any “on-line” or electronic documentation.
Software provided by third parties may be subject to separate end-user license agreements from the manufacturers of
such Software.
The Software is never sold. Motorola licenses the Software to the original customer and to any subsequent licensee for
personal use only on the terms of this License. Motorola and its 3rd party licensors retain the ownership of the
Software.
You may
:
USE the Software only in connection with the operation of the Product.
TRANSFER the Software (including all component parts and printed materials) permanently to another person, but only
if the person agrees to accept all of the terms of this License. If you transfer the Software, you must at the same time
transfer the Product and all copies of the Software (if applicable) to the same person or destroy any copies not
transferred.
TERMINATE this License by destroying the original and all copies of the Software (if applicable) in whatever form.
You may not
:
(1) Loan, distribute, rent, lease, give, sublicense or otherwise transfer the Software, in whole or in part, to any other
person, except as permitted under the TRANSFER paragraph above. (2) Copy or translate the User Guide included with
the Software, other than for personal use. (3) Copy, alter, translate, decompile, disassemble or reverse engineer the
Software, including but not limited to, modifying the Software to make it operate on non-compatible hardware. (4)
Remove, alter or cause not to be displayed, any copyright notices or startup message contained in the Software
programs or documentation. (5) Export the Software or the Product components in violation of any United States export
laws.
Page 25 / 27
B
Software License & Warranty • Warranty Information
SB6121 DOCSIS 3.0® Cable Modem • Installation Guide
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The Product is not designed or intended for use in on-line control of aircraft, air traffic, aircraft navigation or aircraft
communications; or in design, construction, operation or maintenance of any nuclear facility. MOTOROLA AND ITS 3RD
PARTY LICENSORS DISCLAIM ANY EXPRESS OR IMPLIED WARRANTY OF FITNESS FOR SUCH USES. YOU REPRESENT
AND WARRANT THAT YOU SHALL NOT USE THE PRODUCT FOR SUCH PURPOSES.
Title to this Software, including the ownership of all copyrights, mask work rights, patents, trademarks and all other
intellectual property rights subsisting in the foregoing, and all adaptations to and modifications of the foregoing shall
at all times remain with Motorola and its 3rd party licensors. Motorola retains all rights not expressly licensed under
this License. The Software, including any images, graphics, photographs, animation, video, audio, music and text
incorporated therein is owned by Motorola or its 3rd party licensors and is protected by United States copyright laws
and international treaty provisions. Except as otherwise expressly provided in this License, the copying, reproduction,
distribution or preparation of derivative works of the Software, any portion of the Product or the documentation is
strictly prohibited by such laws and treaty provisions. Nothing in this License constitutes a waiver of Motorola’s rights
under United States copyright law.
This License and your rights regarding any matter it addresses are governed by the laws of the Commonwealth of
Pennsylvania, without reference to conflict of laws principles. THIS LICENSE SHALL TERMINATE AUTOMATICALLY if
you fail to comply with the terms of this License.
Motorola is not responsible for any third party software provided as a bundled application, or otherwise, with the
Software.
U.S. GOVERNMENT RESTRICTED RIGHTS
The Product and documentation is provided with RESTRICTED RIGHTS. The use, duplication or disclosure by the
Government is subject to restrictions as set forth in subdivision (c)(1)(ii) of The Rights in Technical Data and Computer
Software clause at 52.227-7013. The contractor/manufacturer is Motorola, Inc., Home & Networks Mobility Solutions
Business, 101 Tournament Drive, Horsham, PA
19044.
Warranty Information
SURFboard SB6121 DOCSIS 3.0 Cable Modem
Home & Networks Mobility (“Motorola”)
What is my limited warranty? A limited warranty for this Product (including Software) is provided by Motorola to your
distributor, cable operator, or Internet service provider, as applicable. Please contact your cable operator or Internet
service provider (“Service Provider”) for details. Motorola does not warrant that any Software will perform error-free or
without bugs. Motorola’s warranty shall not apply: (i) to any Product subjected to accident, misuse, neglect, alteration,
Acts of God, improper handling, improper transport, improper storage, improper use or application, improper
installation, improper testing, or unauthorized repair; or (ii) to cosmetic problems or defects which result from normal
wear and tear under ordinary use, and do not affect the performance or use of the Product. Motorola’s warranty applies
only to a Product that is manufactured by Motorola and identified by Motorola-owned trademarks, trade names, or
product identification logos affixed to the Product. MOTOROLA DOES NOT WARRANT THIS PRODUCT DIRECTLY TO
YOU, THE END USER. EXCEPT AS DESCRIBED IN THIS SECTION “WARRANTY INFORMATION,” THERE ARE NO
WARRANTIES OR REPRESENTATIONS OF ANY KIND RELATING TO THE PRODUCT, EXPRESS, IMPLIED, OR
STATUTORY, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A
PARTICULAR PURPOSE, OR WARRANTY AGAINST INFRINGEMENT. MOTOROLA IS NOT RESPONSIBLE FOR, AND
PROVIDES “AS IS,” ANY SOFTWARE SUPPLIED BY 3RD PARTIES.
What additional provisions should I be aware of? Because it is impossible for Motorola to know the purposes for which
you acquired this Product or the uses to which you will put this Product, you assume full responsibility for the selection
of the Product for its installation and use. While every reasonable effort has been made to insure that you will receive
a Product that you can use and enjoy, Motorola does not warrant that the functions of the Product will meet your
requirements or that the operation of the Product will be uninterrupted or error-free. MOTOROLA IS NOT RESPONSIBLE
FOR PROBLEMS OR DAMAGE CAUSED BY THE INTERACTION OF THE PRODUCT WITH ANY OTHER SOFTWARE OR
HARDWARE.

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