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16
ENGLISH
If a status indicator light does not look correct, look for these possible problems:
If LED is
not Lit
Possible problems
Power
Make sure the power adapter is plugged into the DSL Modem properly.
Try a known good wall outlet.
If a power strip is used, make sure it is switched on.
DSL
Make sure that any telephone has a microfilter installed.
Make sure that you are using the correct cable. The DSL cable is the thinner
standard telephone cable and labeled “Data Cable.”
Make sure the DSL cable is plugged into the correct wall jack.
Make sure the DSL cable is plugged into the DSL port on the DSL Modem.
Make sure the DSL line has been activated at the central office DSLAM.
Make sure the DSL Modem is not plugged into a micro filter.
Ethernet
Make sure the you are using the yellow Ethernet cable, not the DSL cable.
The Ethernet cable is thicker than the standard telephone cable.
Make sure the Ethernet cable is securely plugged into the Ethernet jack on
the PC.
Make sure the Ethernet cable is securely plugged into the Ethernet port on
the DSL Modem.
Make sure you have Ethernet drivers installed on the PC.
Make sure the PC’s TCP/IP Properties for the Ethernet Network Control Panel
is set to obtain an IP address via DHCP.
Make sure the PC has obtained an address in the 192.168.1.x range. (You
may have changed the subnet addressing.)
Make sure the PC is configured to access the Internet over a LAN.
Disable any installed network devices (Ethernet, HomePNA, wireless) that
are not being used to connect to the DSL Modem.
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17
ENGLISH
Answers to many frequently asked product-related questions, as well as full product documentation
with advanced configuration instructions, are also available on-line at:
support
Note the serial number (
SN
:) of your Modem. It is located on the label on the bottom of the Modem
below the model number. You will need the Modem’s serial number if you need to call for technical sup-
port.
Support
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