Linksys SPA-9000 Router Manual PDF (Setup & Configuration Guide)

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84

Appendix B: Configuring the Nighttime Auto-Attendant

Instructions for Setting Up the Nighttime Auto-Attendant

IP Telephony System

Configuring the Auto-Attendant Settings

To configure the nighttime auto-attendant, follow these instructions:

1.

Launch Internet Explorer or Netscape Navigator on the administration computer.

2.

Enter

/admin/voice/advanced

in the web browser’s

Address

field. (Enter the

IP address you assigned to the System when you installed it.)

Then press the

Enter

key.

3.

The

Voice - Info

screen will appear. Click the

SIP

tab.

4.

On the

SIP

screen, scroll down to the Auto Attendant Parameters.

5.

For the

AA script 2

field, follow these instructions:

a.

Copy the default

AA script 1

text to the Notepad (or other word processing program).

This is the default AA script 1 code:

<aa>

</nomatch>

<match>

</default>

</match>

</form>

</aa>

Figure B-2: Voice - SIP Screen - Auto Attendant

Parameters

Page 92 / 127

85

Appendix B: Configuring the Nighttime Auto-Attendant

Instructions for Setting Up the Nighttime Auto-Attendant

IP Telephony System

b.

Replace “dir” with “nt” (see the new text in boldface). Then add this line of code:

This is the AA script 2 code:

<aa>

<form id="

nt

" type="menu">

</nomatch>

<match>

</default>

</match>

</form>

</aa>

c.

Copy the AA script 2 code from the Notepad, and paste it in the

AA script 2

field.

6.

For the

DayTime

field, enter the daytime hours for the daytime auto-attendant in 24-hour format. The start

and end times should be in this format:

start=hh:mm:ss;end=hh:mm:ss

(hh for hours, mm for minutes, and ss for seconds)

For example, start=9:0:0;end=17:0:0 means the start time is 9 AM and the end time is 5 PM. The other hours

(5 PM to 9 AM) are considered nighttime hours.

7.

For the

NightTime AA

setting, select

yes

.

8.

For the

NightTime AA Script

setting, select

2

.

9.

Click the

Submit All Changes

button to save your new settings.

Congratulations! You have set up the nighttime auto-attendant.

NOTE:

If you want to configure the

Weekend/Holiday Auto-Attendant, refer to

“Chapter 6: Using the Web-based Utility” for

instructions.

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86

Appendix C: Dial Plan and Auto-Attendant Scripting for Advanced Users

Overview

IP Telephony System

Appendix C: Dial Plan and Auto-Attendant Scripting for

Advanced Users

Overview

This appendix discusses the dial plan and auto-attendant (aa) features of the System. It also explains how to

configure and write scripts for both features.

Configuring Dial Plans

The System allows each phone line to be configured with a distinct dial plan. The dial plan specifies how to

interpret digit sequences dialed by the caller and how to convert those sequences into an outbound dial string.

The Dial Plan settings contain the actual dial plan scripts for the various lines. Each plan contains a series of digit

sequences, separated by this character, | . The collection of sequences is collected in parentheses, ‘ and ’.

When a caller dials a series of digits, each sequence in the dial plan is tested as a possible match. The matching

sequences form a set of candidate digit sequences. As more digits are entered by the caller, the candidates are

eliminated until only one or none is valid.

The following table describes the entries to use for the dial plan.

Table 1: Dial Plan Entries

Dial Plan Entry

Function

*xx

Allows arbitrary 2-digit star code

[3469]11

Allows x11 sequences (for example, 311, 411, 611, 911)

0

Dials operator

00

Dials international operator

[2-9]xxxxxx

Dials US local number

1xxx[2-9]xxxxxx

Dials US 1 + 10-digit long distance number

xxxxxxxxxx.

Dials all other numbers, including international long distance

NOTE:

If the default US dial plan does not meet

your needs, visit

www.linksys.com/kb

for

additional dial plans, or use this appendix to write

your own script.

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87

Appendix C: Dial Plan and Auto-Attendant Scripting for Advanced Users

Configuring Dial Plans

IP Telephony System

Entries include the following:

•

Individual characters include 0 to 9, *, #.

•

The letter x matches any single number from 0 to 9.

•

A subset of keys within brackets represents a range: [set].

For example, [389] means 3 or 8 or 9

•

A numeric range is allowed within the brackets: [digit-digit].

For example, [2-9] means 2, 3, 4, 5, 6, 7, 8, or 9.

•

A range can be combined with other keys.

For example, [235-8*] means, 2, 3, 5, 6, 7, 8, or *.

These are the rules for the entries:

•

Any key can be repeated zero or more times by adding a . (period) to the end.

For example, 01. matches 0, 01, 011, 0111...

•

A sub-sequence of keys, which can be empty, can be automatically replaced with a different sub-sequence

using an angled bracket notation: <dialed-sub-sequence:transmitted-sub-sequence>.

For example, 8:1650.xxxxxxx matches 85551212 and transmits 16505551212.

•

An outside line dial tone can be generated within a sequence by adding a , (comma) between digits.

For example, 9,1xxxxxxxxxx sounds an outside line dial tone after the caller presses 9, until the 1 is pressed.

•

A sequence can be barred or rejected by placing an ! (exclamation mark) at the end of the sequence.

For example, 1900xxxxxxx! automatically blocks all 900 area code numbers from being dialed.

Here are some examples of dial plans:

(1xxxxxxxxxx) - This dial plan accepts only US-style 1 + area code + local number, with no restrictions on the

area code and number.

(1xxxxxxxxxx|,<:1212>xxxxxxx) - This dial plan allows US-style, 7-digit dialing and automatically inserts a 1 +

212 (local area code) in the transmitted number.

(<9,:>1xxxxxxxxxx|<8,:1212>xxxxxxx) - This dial plan requires a caller to dial 8 as a prefix for local calls and 9 as

a prefix for long distance. In either case, an outside line tone is played after the initial 8 or 9, and neither prefix is

transmitted when the call is initiated.

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88

Appendix C: Dial Plan and Auto-Attendant Scripting for Advanced Users

Configuring Dial Plans for the Auto-Attendant

IP Telephony System

(*xx\[3469]11\0\00\[2-9]xxxxxx\1xxx[2-9]xxxxxx\xxxxxxxxxx.) - This dial plan permits these calls: arbitrary 2-digit

star code calls, 311, 411, 611, 911, local operator calls, international operator calls, US local numbers, US 1 +

10-digit long distance number, and all other numbers.

Configuring Dial Plans for the Auto-Attendant

You can define the dial rule in the dial plan setting and then do the translation in the auto-attendant script.

In this

case, the dial plan can be very simple, like (1|2|3|4|5xxx) or (xxxx|*|#).

When the caller inputs some DTMF digits, the auto-attendant will parse them using the dial plan first, and then

the parsing result will be fed into the auto-attendant script menu instruction. Each auto-attendant menu has a

dial plan. You can define the dial rule in the settings, AA Dial Plan 1 and/or AA Dial Plan 2. Each auto-attendant

dial plan setting has a matching ID, which can be used in auto-attendant XML scripting. For example, a user can

specify dp1 to indicate AA Dial Plan 1.

Configuring the Auto-Attendant

The auto-attendant (aa) is an internal service within the System. It plays pre-recorded voice messages that offer

the caller a menu of choices, so the auto-attendant can appropriately direct the call. For example, a greeting

could be, “Welcome to the abc company. For sales, press 1. For service, press 2. To speak to our operator,

press 3.” (This custom greeting would have to be recorded using the Interactive Voice Response Menu.)

After the caller has made a choice, the call is routed to the appropriate extension, so the caller is connected to the

correct party or presented with another menu of choices.

There are three auto-attendants available, one for daytime, one for nighttime, and one for weekends/holidays.

Table 2: Auto-Attendant Dial Plans

Web-based Utility Setting

Matching ID in Auto-Attendant Script

AA Dial Plan 1

dp1

AA Dial Plan 2

dp2

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