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79
Appendix A: Troubleshooting
Frequently Asked Questions
IP Telephony System
Frequently Asked Questions
How do I make a phone call?
For calls within your system, pick up your phone and dial the extension number you want. For external calls,
follow the instructions of your ITSP. You may be asked to dial a specific prefix for outside calls. For more
information, contact your ITSP.
Can I make calls if my Internet connection is down?
When you make Internet phone calls, your high-speed Internet connection must be active. However, if you have
maintained a traditional analog phone account, then you can still make calls through the Linksys Analog
Telephone Adapter (model number: SPA3000); refer to the SPA3000 documentation for more information.
How do I access my voicemail?
Voicemail is handled by your ITSP. Contact your provider for more information.
How do I check which Internet phones have registered with the System?
Open the web browser on a networked computer. Enter
. The
PBX
Status
screen lists the Internet phones that have registered with the System.
What is the maximum number of IP addresses that the System will support?
The System will support up to 253 IP addresses.
Does the System support IPX or AppleTalk?
No. TCP/IP is the only protocol standard for the Internet and has become the global standard for communications.
IPX, a NetWare communications protocol used only to route messages from one node to another, and AppleTalk, a
communications protocol used on Apple and Macintosh networks, can be used for LAN to LAN connections, but
those protocols cannot connect from the Internet to the LAN.
What is Network Address Translation and what is it used for?
Network Address Translation (NAT) translates multiple IP addresses on the private LAN to one public address that
is sent out to the Internet. This adds a level of security since the address of a PC connected to the private LAN is
never transmitted on the Internet. Furthermore, NAT allows the System to be used with low-cost Internet
accounts, such as DSL or cable modems, when only one TCP/IP address is provided by the ISP. The user may have
many private addresses behind this single address provided by the ISP.
Does the System support any operating system other than Windows 98, Millennium, 2000, or XP?
Yes, but Linksys does not, at this time, provide technical support for setup, configuration or troubleshooting of
any non-Windows operating systems.
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80
Appendix A: Troubleshooting
Frequently Asked Questions
IP Telephony System
Does the System support ICQ send file?
Yes, with the following fix: click
ICQ menu
=>
preference
=>
connections
tab=>, and check
I am behind a
firewall or proxy
. Then set the firewall time-out to 80 seconds in the firewall setting. The Internet user can then
send a file to a user behind the System.
I set up an Unreal Tournament Server, but others on the LAN cannot join. What do I need to do?
If you have a dedicated Unreal Tournament server running, you need to create a static IP for each of the LAN
computers and forward ports 7777, 7778, 7779, 7780, 7781, and 27900 to the IP address of the server. You can
also use a port forwarding range of 7777 to 27900. If you want to use the UT Server Admin, forward another port
(8080 usually works well but is used for remote admin. You may have to disable this.), and then in the
[UWeb.WebServer] section of the server.ini file, set the ListenPort to 8080 (to match the mapped port above) and
ServerName to the IP assigned to the System from your ISP.
Can multiple gamers on the LAN get on one game server and play simultaneously with just one public IP
address?
It depends on which network game or what kind of game server you are using. For example, Unreal Tournament
supports multi-login with one public IP.
How do I get
Half-Life: Team Fortress
to work with the System?
The default client port for Half-Life is 27005.
The computers on your LAN need to have “+clientport 2700x”
added to the HL shortcut command line; the x would be 6, 7, 8, and on up. This lets multiple computers connect
to the same server. One problem: Version 1.0.1.6 won’t let multiple computers with the same CD key connect at
the same time, even if on the same LAN (not a problem with 1.0.1.3).
As far as hosting games, the HL server does
not need to be in the DMZ. Just forward port 27015 to the local IP address of the server computer.
How can I block corrupted FTP downloads?
If you get corrupted files when you use your FTP client, try using another FTP program.
The web page hangs; downloads are corrupt, or nothing but junk characters are being displayed on the
screen. What do I need to do?
Force your Ethernet adapter to 10Mbps or half duplex mode, and turn off the “Auto-negotiate” feature of your
Ethernet adapter as a temporary measure. (Look at the Network Control Panel in your Ethernet adapter’s
Advanced Properties tab.) Make sure that your proxy setting is disabled in the browser. Check
www.linksys.com
for more information.
How do I upgrade the System’s firmware?
Firmware upgrades are handled by your ITSP. Contact your service provider for more information.
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81
Appendix A: Troubleshooting
Frequently Asked Questions
IP Telephony System
Will the System function in a Macintosh environment?
Yes, but the System’s setup pages are accessible only through Internet Explorer 5.0 or Netscape Navigator 5.0 or
higher for Macintosh.
I am not able to get the web configuration screen for the System. What can I do?
You may have to remove the proxy settings on your Internet browser, e.g., Netscape Navigator or Internet
Explorer. Or remove the dial-up settings on your browser. Check with your browser documentation, and make
sure that your browser is set to connect directly and that any dial-up is disabled. Make sure that your browser is
set to connect directly and that any dial-up is disabled. For Internet Explorer, click
Tools
,
Internet Options
, and
then the
Connection
tab. Make sure that Internet Explorer is set to
Never dial a connection
. For Netscape
Navigator, click
Edit
,
Preferences
,
Advanced
, and
Proxy
. Make sure that Netscape Navigator is set to
Direct
connection to the Internet
.
What is DMZ hosting?
Demilitarized Zone (DMZ) allows one IP address (computer) to be exposed to the Internet.
Some applications
require multiple TCP/IP ports to be open.
It is recommended that you set your computer with a static IP if you
want to use DMZ Hosting. To get the LAN IP address, see “Appendix E: Finding the MAC Address and IP Address
for Your Ethernet Adapter.”
If DMZ is used, does the exposed user share the public IP with the System?
No.
Does the System pass PPTP packets or actively route PPTP sessions?
The System allows PPTP packets to pass through.
Is the System cross-platform compatible?
Any platform that supports Ethernet and TCP/IP is compatible with the System.
Which modems are compatible with the System?
The System is compatible with virtually any cable or DSL modem that supports Ethernet.
How can I check whether I have static or DHCP IP addresses?
Ask your ISP to find out.
How do I get mIRC to work with the System?
Under the Router => Applications tab, set the Starting and Ending Ports to
113
for the computer on which you are
using mIRC.
If your questions are not addressed here, refer to the Linksys website,
www.linksys.com
.
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82
Appendix B: Configuring the Nighttime Auto-Attendant
Description of the Auto-Attendant
IP Telephony System
Appendix B: Configuring the Nighttime Auto-Attendant
Description of the Auto-Attendant
The auto-attendant is an internal service within the System. It plays pre-recorded voice messages that offer the
caller a menu of choices, so the auto-attendant can appropriately direct the call. After the caller has made a
choice, the call is routed to the appropriate extension, so the caller is connected to the correct party or presented
with another menu of choices.
There are three auto-attendants available, one for daytime, one for nighttime, and one for weekends/holidays. By
default, the daytime auto-attendant is enabled, and the first message it plays (Prompt ID 1) is suitable for
business hours. This appendix covers the steps required to configure the auto-attendant for nighttime hours.
Instructions for Setting Up the Nighttime Auto-Attendant
You can save up to 10 customized greetings. The first four have default messages, which can be changed
through the Interactive Voice Response Menu.
If you want a caller to hear a different greeting during nighttime (non-business) hours, then you should record a
new prompt, such as Prompt ID 5, using the Interactive Voice Response Menu and then configure the
auto-attendant settings using the Web-based Utility. For example, Prompt ID 5 could say, “The company is
currently closed. Our business hours are 9 AM to 5 PM, Monday to Friday.”
The following instructions explain how to record Prompt ID 5 and configure the nighttime auto-attendant to use
Prompt ID 5 as the initial greeting. You can also use these instructions to record additional prompts and further
customize your auto-attendant, as long as you also update the AA script 2 code accordingly through the Web-
based Utility (refer to “Appendix C: Dial Plan and Auto-Attendant Scripting for Advanced Users”).
Prompt ID
Default Audio Message
1
“If you know your party’s extension, you may enter it now.”
2
“Your call has been forwarded.”
3
“Not a valid extension, please try again.”
4
“Goodbye.”
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83
Appendix B: Configuring the Nighttime Auto-Attendant
Instructions for Setting Up the Nighttime Auto-Attendant
IP Telephony System
Recording a New Prompt
To record a new prompt, follow these instructions:
1.
Using one of the analog telephones connected to the System, press
****
(in other words, press the star key
four times).
2.
Wait until you hear “Linksys configuration menu. Please enter the option followed by the # (pound) key or
hang up to exit.”
3.
Press
72255#
to access the auto-attendant message settings.
4.
You will hear, “Please enter the message number followed by the # key.” Press
5#
.
5.
The Interactive Voice Response Menu will say, “Enter
1
to record. Enter
2
to review. Enter
3
to delete. Enter
*
to exit.”
6.
Press
1
and record your message.
7.
After you have finished your message, press
#
.
8.
After you record the message, you will hear, “To save, enter
1
. To review, enter
2
. To re-record, enter
3
. To
exit, enter
*
.”
If you entered 1, the new message will be saved.
If you entered 2, you will hear the message played.
If you entered 3, you will be returned to step 7.
If you entered *, you will be returned to the menu in step 5.
9.
When you have finished recording Prompt ID 5, then hang up the telephone.
For more information about the Interactive Voice Response Menu, refer to “Chapter 5: Using the Voice Interactive
Response Menu.” For status information about the auto-attendant messages or to configure advanced settings,
such as dial plan rules, refer to “Chapter 6: Using the Web-based Utility.”
To configure the nighttime auto-attendant, proceed to the next section.
Figure B-1: Auto-Attendant Message Options
NOTE:
If there is not enough memory left to
record a new message, then you will hear,
“Option failed” and be returned to step 4.
NOTE:
If the message you want to save is longer
than 15 seconds, then you will hear, “One
moment, please.” This indicates that it will take
several seconds to save the message. After the
message has been saved, you can continue to
use the Interactive Voice Response Menu.

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