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C-4
Linksys ATA
Administrator Guide
Document Version 3.01
Appendix C
User Guidelines
Enhanced Services
Disable or Cancel Call Waiting
Service description
The SPA supports disabling of call waiting permanently or on a per-call
basis.
User action required to
activate or use
To temporarily disable Call Waiting (for the length of one call) do the
following before placing a call:
1.
Lift Receiver
2.
Press *70
3.
Listen for dial tone, then dial the number you want to call.
Call Waiting is now disabled for the duration of this call only.
To deactivate Call Waiting while on a call:
1.
Press the switch hook or flash button briefly. This puts the first call on
hold.
2.
Listen for three short tones and then a dial tone.
3.
Press *70
4.
Listen for dial tone then return to your call by pressing the switch hook
or flash button.
Call Waiting is now disabled for the duration of this call.
To deactivate Call Waiting while on a permanent basis (until cancelled):
1.
Lift the receiver
2.
Listen for dial tone
3.
Press *57
You will hear a confirmation tone signaling your request to cancel Call
Waiting has been accepted.
Expected call and
network behavior
Callers who dial your number receive a busy signal, or the caller is
forwarded to voice mail or another predetermined forwarding number, if
available.
User action required to
deactivate or end
If you have cancelled Call Waiting temporarily, no user action is required.
If you deactivated call waiting and wish to reinstate the service, do the
following:
1.
Lift the receiver
2.
Listen for dial tone
3.
Press *57
You will hear a confirmation tone signaling your request to cancel Call
Waiting has been accepted.
Page 167 / 186
C-5
Linksys ATA
Administrator Guide
Document Version 3.01
Appendix C
User Guidelines
Enhanced Services
Call-Waiting with Caller ID
Voice Mail
Service description
When the user is on the phone and has Call Waiting active, the new caller
Caller ID information is displayed on the user phone display screen at the
same time the user is hearing the Call Waiting beeps/tones.
User action required to
activate or use
The telephone equipment connected to the SPA must support Call-Waiting
with Caller ID.
Expected call and
network behavior
In between call waiting tone bursts, the SPA can generate a Caller-ID signal
to the attached phone when it is off hook.
User action required to
deactivate or end
Not applicable.
Service description
Service providers may provide voice mail service to their subscribers. Users
have the ability to retrieve voice mail via the telephone connected to the
SPA.
User action required to
activate or use
The SPA indicates that a message is waiting by playing stuttered dial tone
when the user picks up the handset.
To retrieve messages:
1.
Lift the receiver
2.
Listen for dial tone
3.
Dial the phone number assigned to the SPA
You will be connected to the voice mail server and prompted by a voice
response system with instructions to listen to your messages.
Expected call and
network behavior
When voice mail is available for a subscriber, a notification message is sent
from the voice mail server to the SPA. When the user dials their own phone
number, the SPA connects the subscriber to their voice mail system, which
can then connect them to their individual voice mail box.
User action required to
deactivate or end
Follow instructions of the voice mail system or simply hang up the
telephone.
Page 168 / 186
C-6
Linksys ATA
Administrator Guide
Document Version 3.01
Appendix C
User Guidelines
Enhanced Services
Attendant Call Transfer
Unattended or “Blind” Call Transfer
Service description
Attendant Call Transfer lets a customer use their touchtone phone to send a
call to any other phone, inside or outside their business, including a
wireless phones.
User action required to
activate or use
While in a call with the party to be transferred:
1.
Press the switch hook or flash button on the phone to place the party on
hold
2.
Listen for three short tones followed by dial tone
3.
Dial the number to which you will transfer the caller
4.
Stay on the line until the called number answers
5.
Announce the call
6.
Press the switch hook or flash button adding the held party to the call
7.
Hang up to connect the two parties and transfer the call
Note
You can hook flash while the third party is ringing to start an early
conference, and then hang up to complete the transfer without
waiting for the third party to answer first.
Expected call and
network behavior
When the user presses the switch hook or flash button, the transferee is
placed on hold. When the user successfully dials the transfer number and
the party answers, the transferee can be added to the call by pressing the
switch hook or flash button, creating a three-way conference. When the
user hangs up the phone, the transferee and the called party remain in a call.
User action required to
deactivate or end
Not applicable.
Service description
Unattended or “Blind” Call Transfer lets a customer use their touchtone
phone to send a call to any other phone, inside or outside their business,
including a wireless phones.
User action required to
activate or use
While in a call with the party to be transferred:
1.
Press the switch hook or flash button on the phone to place the party
on hold
2.
Enter *98
3.
Dial the number to which you will transfer the caller
The call is transferred when a complete number is entered. You will hear a
short confirmation tone, followed by regular dial tone
Page 169 / 186
C-7
Linksys ATA
Administrator Guide
Document Version 3.01
Appendix C
User Guidelines
Enhanced Services
Call Hold
Three-Way Calling
Expected call and
network behavior
When the user presses the switch hook or flash button, the transferee is
placed on hold. When the user successfully dials the transfer number, the
transferee automatically calls the dialed number.
User action required to
deactivate or end
Not applicable.
Service description
Call Hold lets you put a caller on hold for an unlimited period of time. It is
especially useful on phones without the hold button. Unlike a hold button,
this feature provides access to a dial tone while the call is being held.
User action required to
activate or use
Press the switch hook or flash button on the phone to place the first party on
hold. You will hear a dial tone.
To make another call, enter the new number.
To return to call on hold, hang up, and the phone set rings with the first call
on the line (or hook flash again)
Expected call and
network behavior
User action required to
deactivate or end
Hang up the telephone.
Service description
The user can originate a call to a third party while engaging in an active call.
User action required to
activate or use
1.
Press the switch hook or flash button on the phone to place the first party
on hold
2.
Listen for three short tones followed by dial tone
3.
Dial the number of the third party.
4.
When the third party answers you may have a conversation with them
while the other party is on hold.
To hold a conference with the party on hold and the third party, simply press
the switch hook or flash button.
Expected call and
network behavior
The SPA supports up to two calls per line. The SPA can conference two calls
by bridging the second and third parties.
User action required to
deactivate or end
Hang up the telephone.
Page 170 / 186
C-8
Linksys ATA
Administrator Guide
Document Version 3.01
Appendix C
User Guidelines
Enhanced Services
Three-Way Ad-Hoc Conference Calling
Call Return
Service description
This feature allows the user to conference up to two other numbers on the
same line to create a three-way call.
User action required to
activate or use
If you are already on a call and wish to add a third party:
1.
Press the switch hook or flash button
2.
Listen for dial tone
3.
Dial the third party normally
4.
When the third party number starts to ring press the switch hook or
flash button again
You now have the original caller and the third party together with you on
the same call.
If you want to initiate a new three-way call:
1.
Call the first party in the normal manner
2.
Follow the directions for adding a third party (see instructions above)
Expected call and
network behavior
The SPA can host a three-way conference and perform three-way audio
mixing (without the need of an external conference bridge device or
service).
If you also have Call Transfer, you can also hang up at any time to transfer
the original caller to the third party
User action required to
deactivate or end
Service description
The SPA supports a service that allows the SPA to automatically dial the
last caller’s number.
User action required to
activate or use
1.
Pick up the receiver
2.
Listen for dial tone
3.
Press *69 to dial back the last caller that tried to reach you.
Expected call and
network behavior
This service gives the user the convenience of recalling the last incoming
call to their number automatically.
User action required to
deactivate or end
No user action required.

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