19216811.live3-19
Linksys ATA
Administrator Guide
Document Version 3.1
Chapter 3
Configuring Linksys ATAs
Troubleshooting and Configuration FAQ
B. Press
CTRL + F5
. This is a hard refresh, which forces Windows Explorer to load new webpages, not
cached ones.
C. Click
Tools
. Click
Internet Options
. Click the
Security
tab. Click the
Default level
button. Make
sure the security level is Medium or lower. Then click the
OK
button.
3.
How do I save my current SPA configuration?
Currently, the only way is to do HTTPGET from an HTTP client, from which you get the entire
HTML page. Alternatively, from your browser you can select
File
>
Save as
>
HTML
from any of
the administration web server pages. Do this in Admin, Advanced mode.
This saves all the tabs into one HTML file. This HTML file is helpful to provide to our support team
when you have a problem or technical question.
4.
How do I debug my SPA? Is there a syslog?
SPA sends out debug information via syslog to a syslog server. The ports can be configured (by default
the port is 514).
A.
Make sure you do not have firewall running on your PC that could block port 514.
B.
On the administration web server System tab, set <Debug Server> as the IP address and port
number of your syslog server. Note that this address has to be reachable from the Linksys ATA).
C.
Also, set <Debug level> to
3.
±
You do not need to change the value of the <syslog server> parameter.
D.
To capture SIP signaling messages, under the Line tab, set <SIP Debug Option> to
Full
.
±
The file output is syslog.<portnum>.log (for the default port setting, syslog.514.log)
5.
How do I access the
Linksys ATA
if I forget my password?
By default, the User and Admin accounts have no password. If the ITSP set the password for either
account and you do not know what it is, you need to contact the ITSP. If the password for the user
account was configured after you received the Linksys ATA, you can reset the device to the user
factory default, which preserves any provisioning completed by the ITSP. If the Admin account
needs to be reset, you have to perform a full factory reset, which also erases any provisioning.
To reset the Linksys ATA to the factory defaults, perform the following steps:
A.
Connect an analog phone to the Linksys ATA and access the IVR by pressing ****.
B.
Press the appropriate code to reset the unit:
±
•
Press 877778# to reset the unit to the defaults as it shipped from the ITSP. This will reset the
User account password to the default of blank.
•
Press
73738
# to perform a full reset of unit to the defaults as it shipped from Linksys. This will
reset the Admin account password to the default of blank.
C.
Press 1 to confirm the operation.
±
Press * to cancel the operation.
D.
Login to the unit using the User or Admin account without a password and reconfigure the unit as
necessary.
6.
My
Linksys ATA
is behind a NAT device or firewall and I’m unable to make a call or I’m only
receiving a one-way connection. What should I do?
A.
Configure your router to port forward “TCP port 80" to the ip address currently being used by
SPA. If you do this often, we suggest that you use static IP address for the SPA, instead of
DHCP. (For help with port forwarding, consult your router documentation)
B.
On the Line tab of the administration web server, change the value of <Nat Mapping Enable> to
yes
. On the SIP tab; change <Substitute VIA Addr> to
yes
, and <EXT IP> to the IP address of
your router.