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Page 66 / 96 Scroll up to view Page 61 - 65
Broadband Router with 2 Phone Ports
58
Appendix A: Troubleshooting
Common Problems and Solutions
A.
Access the Router’s Web-based Utility by going to
or the IP address of the Router.
Go to the
Applications & Gaming
=>
Port Range Forwarding
tab.
B.
Enter any name you want to use for the Application.
C.
Enter the port range of the service you are using. For example, if you have a web server, you would enter
the range 80 to 80.
D.
Select the protocol you will be using,
TCP
or
UDP
, or select
Both
.
E.
Enter the IP address of the PC or network device that you want the port server to go to. For example, if
the web server’s Ethernet adapter IP address is 192.168.15.100, you would enter 100 in the field
provided. Check “Appendix B: Finding the MAC Address and IP Address for Your Ethernet Adapter” for
details on getting an IP address.
F.
Check the
Enabled
option for the port services you want to use. Consider the examples below:
When you have completed the configuration, click the
Save Settings
button.
10. I can’t get the Internet game, server, or application to work.
If you are having difficulties getting any Internet game, server, or application to function properly, consider
exposing one PC to the Internet using DeMilitarized Zone (DMZ) hosting. This option is available when an
Application
Start and End
Protocol
IP Address
Enabled
UT
7777 to 27900
Both
192.168.15.100
X
Halflife
27015 to 27015
Both
192.168.15.105
X
PC Anywhere
5631 to 5631
UDP
192.168.15.102
X
VPN IPSEC
500 to 500
UDP
192.168.15.100
X
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Page 67 / 96
Broadband Router with 2 Phone Ports
59
Appendix A: Troubleshooting
Common Problems and Solutions
application requires too many ports or when you are not sure which port services to use. Make sure you
disable all the forwarding entries if you want to successfully use DMZ hosting, since forwarding has priority
over DMZ hosting. (In other words, data that enters the Router will be checked first by the forwarding
settings. If the port number that the data enters from does not have port forwarding, then the Router will
send the data to whichever PC or network device you set for DMZ hosting.)
Follow these steps to set DMZ
hosting:
A.
Access the Router’s Web-based Utility by going to
or the IP address of the Router.
Go to the
Applications & Gaming
=>
Port Range Forwarding
tab.
B.
Disable or remove the entries you have entered for forwarding. Keep this information in case you want to
use it at a later time.
C.
Click the
DMZ
tab.
D.
Enter the Ethernet adapter’s IP address of the computer you want exposed to the Internet.
This will
bypass the NAT security for that computer. Please refer to “Appendix B: Finding the MAC Address and IP
Address for Your Ethernet Adapter” for details on getting an IP address.
Once completed with the configuration, click the
Save Settings
button.
11. I forgot my password, or the password prompt always appears when saving settings to the Router.
Reset the Router to factory default by pressing the Reset button for 30 seconds and then releasing it. If you
are still getting prompted for a password when saving settings, then perform the following steps:
A.
Access the Router’s web interface by going to
or the IP address of the Router.
Enter the default password admin, and click the
Administration
=>
Management
tab.
B.
Enter a different password in the
Router Password
field, and enter the same password in the second
field to confirm the password.
C.
Click the
Save Settings
button.
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Page 68 / 96
Broadband Router with 2 Phone Ports
60
Appendix A: Troubleshooting
Common Problems and Solutions
12. I am a PPPoE user, and I need to remove the proxy settings or the dial-up pop-up window.
If you have proxy settings, you need to disable these on your computer. Because the Router is the gateway
for the Internet connection, the computer does not need any proxy settings to gain access.
Please follow
these directions
to verify that you do not have any proxy settings and that the browser you use is set to
connect directly to the LAN.
For Microsoft Internet Explorer 5.0 or higher:
A.
Click
Start
,
Settings
, and
Control Panel
. Double-click
Internet Options
.
B.
Click the
Connections
tab.
C.
Click the
LAN settings
button and remove anything that is checked.
D.
Click the
OK
button to go back to the previous screen.
E.
Click the option
Never dial a connection
.
This will remove any dial-up pop-ups for PPPoE users.
For Netscape 4.7 or higher:
A.
Start
Netscape Navigator
, and click
Edit
,
Preferences
,
Advanced
, and
Proxies
.
B.
Make sure you have
Direct connection to the Internet
selected on this screen.
C.
Close all the windows to finish.
13. To start over, I need to set the Router to factory default.
Hold the Reset button for approximately five seconds and then release it. This will return the password,
forwarding, and other settings on the Router to the factory default settings. In other words, the Router will
revert to its original factory configuration.
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Broadband Router with 2 Phone Ports
61
Appendix A: Troubleshooting
Common Problems and Solutions
14. My DSL service’s PPPoE is always disconnecting.
PPPoE is not actually a dedicated or always-on connection. The DSL ISP can disconnect the service after a
period of inactivity, just like a normal phone dial-up connection to the Internet. There is a setup option to
“keep alive” the connection. This may not always work, so you may need to re-establish connection
periodically.
A.
To connect to the Router, go to the web browser, and enter
or the IP address of the
Router.
B.
Enter the password, if asked. (The default password is admin.)
C.
On the
Basic Setup
tab, select the option
Keep Alive
, and set the
Redial Period
option at
20
(seconds).
D.
Click the
Save Settings
button.
E.
Click the
Status
tab, and click the
Connect
button.
F.
You may see the login status display as Connecting. Press the
F5
key to refresh the screen, until you see
the login status display as Connected.
If the connection is lost again, follow steps E and F to re-establish connection.
15. I can't access my email, web, or VPN, or I am getting corrupted data from the Internet.
The Maximum Transmission Unit (MTU) setting may need to be adjusted. By default, the MTU is set at 1500.
For most DSL users, it is strongly recommended to use MTU 1492.
If you are having some difficulties,
perform the following steps:
A.
To connect to the Router, go to the web browser, and enter
or the IP address of the
Router.
B.
Enter the password, if asked. (The default password is
admin
.)
C.
On the
Basic Setup
tab, look for the MTU option, and select
Enable
. In the
Size
field, enter 1492.
D.
Click the
Save Settings
button to continue.
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Broadband Router with 2 Phone Ports
62
Appendix A: Troubleshooting
Common Problems and Solutions
If your difficulties continue, change the Size to different values. Try this list of values, one value at a time, in
this order, until your problem is solved:
1462
1400
1362
1300
16. I need to use port triggering.
Port triggering looks at the outgoing port services used and will trigger the Router to open a specific port,
depending on which port an Internet application uses.
Follow these steps:
A.
To connect to the Router, go to the web browser, and enter
or the IP address of the
Router.
B.
Enter the password, if asked. (The default password is
admin
.)
C.
Click the
Applications & Gaming
=>
Port Triggering
tab.
D.
Enter any name you want to use for the Application Name.
E.
Enter the Start and End Ports of the Triggered Port Range. Check with your Internet application provider
for more information on which outgoing port services it is using.
F.
Enter the Start and End Ports of the Forwarded Port Range. Check with your Internet application provider
for more information on which incoming port services are required by the Internet application.
17. When I enter a URL or IP address, I get a time-out error or am prompted to retry.
Go through this checklist until your problem is solved:
•
Check if other PCs work. If they do, ensure that your workstation’s IP settings are correct (IP Address,
Subnet Mask, Default Gateway, and DNS). Restart the computer that is having a problem.
•
If the PCs are configured correctly, but still not working, check the Router. Ensure that it is connected and
powered on. Connect to it and check its settings. (If you cannot connect to it, check the LAN and power
connections.)
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