Broadband Router with 2 Phone Ports

48

Chapter 5: Configuring the Router

The Voice Tab

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Broadband Router with 2 Phone Ports

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Appendix A: Troubleshooting

Common Problems and Solutions

Appendix A: Troubleshooting

This appendix provides solutions to problems that may occur during the installation and operation of the Router.

Read the description below to solve your problems. If you can't find an answer here, check the your Internet

phone service provider’s website or the Linksys website at

www.linksys.com

.

Common Problems and Solutions

1.

I don’t hear a dial tone, and the PHONE1 (or PHONE2) LED is not lit.

Go through this checklist until your problem is solved:

•

Make sure the telephone is plugged into the appropriate port, Phone 1 or Phone 2.

•

Disconnect and re-connect the RJ-11 telephone cable between the Router and telephone.

•

Make sure your telephone is set to its tone setting (not pulse).

•

Make sure your network has an active Internet connection. Try to access the Internet, and check to see

if the Router’s Internet LED is lit. If you do not have a connection, power off your network devices,

including the Router and cable/DSL modem. Wait 30 seconds, and power on the cable/DSL modem first.

Then power on the Router and other network devices.

•

Verify your account information and confirm that the phone line is registered with your Internet phone

service provider.

2.

I’m trying to access the Router’s Web-based Utility, but I do not see the login screen. Instead, I see a

screen saying, “404 Forbidden.”

If you are using Windows Explorer, perform the following steps until you see the Web-based Utility’s login

screen (Netscape Navigator will require similar steps):

A.

Click

File

. Make sure

Work Offline

is NOT checked.

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Appendix A: Troubleshooting

Common Problems and Solutions

B.

Press

CTRL + F5

. This is a hard refresh, which will force Windows Explorer to load new webpages, not

cached ones.

C.

Click

Tools

. Click

Internet Options

. Click the

Security

tab. Click the

Default level

button. Make sure

the security level is Medium or lower. Then click the

OK

button.

3.

I need to set a static IP address on a PC.

The Router, by default, assigns an IP address range of 192.168.15.100 to 192.168.15.150 using the DHCP

server on the Router. To set a static IP address, you can only use the ranges 192.168.15.2 to 192.168.15.99

and 192.168.15.151 to 192.168.15.254. Each PC or network device that uses TCP/IP must have a unique

address to identify itself in a network. If the IP address is not unique to a network, Windows will generate an

IP conflict error message.

You can assign a static IP address to a PC by performing the following steps:

For Windows 98 and Millennium:

A.

Click

Start

,

Setting

, and

Control Panel

. Double-click

Network

.

B.

In

The following network components are installed

box, select the

TCP/IP

-> associated with your

Ethernet adapter. If you only have one Ethernet adapter installed, you will only see one TCP/IP line with

no association to an Ethernet adapter.

Highlight it and click the

Properties

button.

C.

In the

TCP/IP properties

window, select the

IP address

tab, and select

Specify an IP address

. Enter a

unique IP address that is not used by any other computer on the network connected to the Router. You

can only use an IP address in the ranges 192.168.15.2 to 192.168.15.99 and 192.168.15.151 to

192.168.15.254.

Make sure that each IP address is unique for each PC or network device.

D.

Click the

Gateway

tab, and in the

New Gateway

prompt, enter

192.168.15.1

, which is the default IP

address of the Router. Click the

Add

button to accept the entry.

E.

Click the

DNS

tab, and make sure the

DNS Enabled

option is selected. Enter the Host and Domain

names (e.g., John for Host and home for Domain). Enter the DNS entry provided by your ISP. If your ISP

has not provided the DNS IP address, contact your ISP to get that information or go to its website for the

information.

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Appendix A: Troubleshooting

Common Problems and Solutions

F.

Click the

OK

button in the

TCP/IP properties

window, and click

Close

or the

OK

button for the

Network

window.

G.

Restart the computer when asked.

For Windows 2000:

A.

Click

Start

,

Settings

, and

Control Panel

. Double-click

Network and Dial-Up Connections

.

B.

Right-click the

Local Area Connection

that is associated with the Ethernet adapter you are using, and

select the

Properties

option.

C.

In the

Components checked are used by this connection

box, highlight

Internet Protocol (TCP/IP)

, and

click the

Properties

button. Select

Use the following IP address

option.

D.

Enter a unique IP address that is not used by any other computer on the network connected to the

Router. You can only use an IP address in the ranges 192.168.15.2 to 192.168.15.99 and 192.168.15.151

to 192.168.15.254.

E.

Enter the Subnet Mask,

255.255.255.0

.

F.

Enter the Default Gateway,

192.168.15.1

(Router’s default IP address).

G.

Toward the bottom of the window, select

Use the following DNS server addresses

, and enter the

Preferred DNS server and Alternative DNS server (provided by your ISP). Contact your ISP or go on its

website to find the information.

H.

Click the

OK

button in the

Internet Protocol (TCP/IP) Properties

window, and click the

OK

button in the

Local Area Connection Properties

window.

I.

Restart the computer if asked.

For Windows XP:

The following instructions assume you are running Windows XP with the default interface. If you are using

the Classic interface (where the icons and menus look like previous Windows versions), please follow the

instructions for Windows 2000.

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Appendix A: Troubleshooting

Common Problems and Solutions

A.

Click

Start

and

Control Panel

.

B.

Click the

Network and Internet Connections

icon and then the

Network Connections

icon.

C.

Right-click the

Local Area Connection

that is associated with the Ethernet adapter you are using, and

select the

Properties

option.

D.

In the

This connection uses the following items

box, highlight

Internet Protocol (TCP/IP)

. Click the

Properties

button.

E.

Enter a unique IP address that is not used by any other computer on the network connected to the

Router. You can only use an IP address in the ranges 192.168.15.2 to 192.168.15.99 and 192.168.15.151

to 192.168.15.254.

F.

Enter the Subnet Mask,

255.255.255.0

.

G.

Enter the Default Gateway,

192.168.15.1

(Router’s default IP address).

H.

Toward the bottom of the window, select

Use the following DNS server addresses

, and enter the

Preferred DNS server and Alternative DNS server (provided by your ISP). Contact your ISP or go on its

website to find the information.

I.

Click the

OK

button in the

Internet Protocol (TCP/IP) Properties

window. Click the

OK

button in the

Local

Area Connection Properties

window.

4.

I want to test my Internet connection.

A.

Check your TCP/IP settings.

For Windows 98 and Millennium:

Refer to Windows Help for details. Make sure

Obtain IP address automatically

is selected in the settings.

For Windows 2000:

1.

Click

Start

,

Settings

, and

Control Panel

. Double-click

Network and Dial-Up Connections

.

2.

Right-click the

Local Area Connection

that is associated with the Ethernet adapter you are using,

and select the

Properties

option.

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