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Broadband Router with 2 Phone Ports
48
Chapter 5: Configuring the Router
The Voice Tab
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Page 57 / 96
Broadband Router with 2 Phone Ports
49
Appendix A: Troubleshooting
Common Problems and Solutions
Appendix A: Troubleshooting
This appendix provides solutions to problems that may occur during the installation and operation of the Router.
Read the description below to solve your problems. If you can't find an answer here, check the your Internet
phone service provider’s website or the Linksys website at
www.linksys.com
.
Common Problems and Solutions
1.
I don’t hear a dial tone, and the PHONE1 (or PHONE2) LED is not lit.
Go through this checklist until your problem is solved:
•
Make sure the telephone is plugged into the appropriate port, Phone 1 or Phone 2.
•
Disconnect and re-connect the RJ-11 telephone cable between the Router and telephone.
•
Make sure your telephone is set to its tone setting (not pulse).
•
Make sure your network has an active Internet connection. Try to access the Internet, and check to see
if the Router’s Internet LED is lit. If you do not have a connection, power off your network devices,
including the Router and cable/DSL modem. Wait 30 seconds, and power on the cable/DSL modem first.
Then power on the Router and other network devices.
•
Verify your account information and confirm that the phone line is registered with your Internet phone
service provider.
2.
I’m trying to access the Router’s Web-based Utility, but I do not see the login screen. Instead, I see a
screen saying, “404 Forbidden.”
If you are using Windows Explorer, perform the following steps until you see the Web-based Utility’s login
screen (Netscape Navigator will require similar steps):
A.
Click
File
. Make sure
Work Offline
is NOT checked.
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Broadband Router with 2 Phone Ports
50
Appendix A: Troubleshooting
Common Problems and Solutions
B.
Press
CTRL + F5
. This is a hard refresh, which will force Windows Explorer to load new webpages, not
cached ones.
C.
Click
Tools
. Click
Internet Options
. Click the
Security
tab. Click the
Default level
button. Make sure
the security level is Medium or lower. Then click the
OK
button.
3.
I need to set a static IP address on a PC.
The Router, by default, assigns an IP address range of 192.168.15.100 to 192.168.15.150 using the DHCP
server on the Router. To set a static IP address, you can only use the ranges 192.168.15.2 to 192.168.15.99
and 192.168.15.151 to 192.168.15.254. Each PC or network device that uses TCP/IP must have a unique
address to identify itself in a network. If the IP address is not unique to a network, Windows will generate an
IP conflict error message.
You can assign a static IP address to a PC by performing the following steps:
For Windows 98 and Millennium:
A.
Click
Start
,
Setting
, and
Control Panel
. Double-click
Network
.
B.
In
The following network components are installed
box, select the
TCP/IP
-> associated with your
Ethernet adapter. If you only have one Ethernet adapter installed, you will only see one TCP/IP line with
no association to an Ethernet adapter.
Highlight it and click the
Properties
button.
C.
In the
TCP/IP properties
window, select the
IP address
tab, and select
Specify an IP address
. Enter a
unique IP address that is not used by any other computer on the network connected to the Router. You
can only use an IP address in the ranges 192.168.15.2 to 192.168.15.99 and 192.168.15.151 to
192.168.15.254.
Make sure that each IP address is unique for each PC or network device.
D.
Click the
Gateway
tab, and in the
New Gateway
prompt, enter
192.168.15.1
, which is the default IP
address of the Router. Click the
Add
button to accept the entry.
E.
Click the
DNS
tab, and make sure the
DNS Enabled
option is selected. Enter the Host and Domain
names (e.g., John for Host and home for Domain). Enter the DNS entry provided by your ISP. If your ISP
has not provided the DNS IP address, contact your ISP to get that information or go to its website for the
information.
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Broadband Router with 2 Phone Ports
51
Appendix A: Troubleshooting
Common Problems and Solutions
F.
Click the
OK
button in the
TCP/IP properties
window, and click
Close
or the
OK
button for the
Network
window.
G.
Restart the computer when asked.
For Windows 2000:
A.
Click
Start
,
Settings
, and
Control Panel
. Double-click
Network and Dial-Up Connections
.
B.
Right-click the
Local Area Connection
that is associated with the Ethernet adapter you are using, and
select the
Properties
option.
C.
In the
Components checked are used by this connection
box, highlight
Internet Protocol (TCP/IP)
, and
click the
Properties
button. Select
Use the following IP address
option.
D.
Enter a unique IP address that is not used by any other computer on the network connected to the
Router. You can only use an IP address in the ranges 192.168.15.2 to 192.168.15.99 and 192.168.15.151
to 192.168.15.254.
E.
Enter the Subnet Mask,
255.255.255.0
.
F.
Enter the Default Gateway,
192.168.15.1
(Router’s default IP address).
G.
Toward the bottom of the window, select
Use the following DNS server addresses
, and enter the
Preferred DNS server and Alternative DNS server (provided by your ISP). Contact your ISP or go on its
website to find the information.
H.
Click the
OK
button in the
Internet Protocol (TCP/IP) Properties
window, and click the
OK
button in the
Local Area Connection Properties
window.
I.
Restart the computer if asked.
For Windows XP:
The following instructions assume you are running Windows XP with the default interface. If you are using
the Classic interface (where the icons and menus look like previous Windows versions), please follow the
instructions for Windows 2000.
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Broadband Router with 2 Phone Ports
52
Appendix A: Troubleshooting
Common Problems and Solutions
A.
Click
Start
and
Control Panel
.
B.
Click the
Network and Internet Connections
icon and then the
Network Connections
icon.
C.
Right-click the
Local Area Connection
that is associated with the Ethernet adapter you are using, and
select the
Properties
option.
D.
In the
This connection uses the following items
box, highlight
Internet Protocol (TCP/IP)
. Click the
Properties
button.
E.
Enter a unique IP address that is not used by any other computer on the network connected to the
Router. You can only use an IP address in the ranges 192.168.15.2 to 192.168.15.99 and 192.168.15.151
to 192.168.15.254.
F.
Enter the Subnet Mask,
255.255.255.0
.
G.
Enter the Default Gateway,
192.168.15.1
(Router’s default IP address).
H.
Toward the bottom of the window, select
Use the following DNS server addresses
, and enter the
Preferred DNS server and Alternative DNS server (provided by your ISP). Contact your ISP or go on its
website to find the information.
I.
Click the
OK
button in the
Internet Protocol (TCP/IP) Properties
window. Click the
OK
button in the
Local
Area Connection Properties
window.
4.
I want to test my Internet connection.
A.
Check your TCP/IP settings.
For Windows 98 and Millennium:
Refer to Windows Help for details. Make sure
Obtain IP address automatically
is selected in the settings.
For Windows 2000:
1.
Click
Start
,
Settings
, and
Control Panel
. Double-click
Network and Dial-Up Connections
.
2.
Right-click the
Local Area Connection
that is associated with the Ethernet adapter you are using,
and select the
Properties
option.
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