Frequently Asked Questions
Q : What can I do if I am having wireless connection problems?
•
Signal strength drop or fluctuation are common causes of RF interference.
Try these basic troubleshooting steps:
•
Change the channel on your access point or wireless router.
•
2.4GHz phones, X-10, and bluetooth devices will interfere with your wireless network. Change the
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location of the base for your phone, or downgrade to 900Mhz phones, or upgrade to 5.8GHz phones.
•
Change the location of your wireless products. Subtle changes (2-3 feet) can make a big difference.
•
Do not put the access point or wireless router in a cabinet or enclosure.
•
The wireless signal will degrade (or die completely) when going through brick (fireplace), metal (file
cabinet), steel, lead, mirrors, water (fish tank), large appliances, glass, etc.
•
If your wireless connection is only dropping during large file transfers or when a large number of
wireless clients are connecting, change the
preamble
on all wireless devices to short.
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