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Troubleshooting
•
Step 13
: Connect a PC wirelessly to the router, check that the PC can
connect successfully and can obtain the respective speed (raw data
rate).
•
Place wireless PC about 5 meters away from router with no obstruction
in between to check the speed more accurately.
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Wireless N Client
Wireless G Client
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Troubleshooting
•
Please note that actual throughput may differ from speed shown. Result
varies due to factors as discussed earlier in
“
Wireless Installation
Considerations”.
•
Ensure that the following fields are configured properly to enjoy the
benefits of wireless N speed
–
Wireless Security: Any type except WEP or TKIP
–
Wireless Mode: Mixed(
n
/g/b) or (
n
ONLY)
–
Wireless Mode: Mixed(
n
/g/b) or (
n
ONLY)
–
Bandwidth: 20/40MHz
–
Short Guard Interval: Enabled
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Page 63 / 71
Troubleshooting
•
Please note that in a wireless network, if there is a mixture of wireless
N and wireless G clients exist, the network’s throughput will step down
to wireless G’s speed (54Mbps)
•
If the wireless network is configured with WEP security, the wireless
speed will be reduced to 54Mbps, since WEP is a proprietary wireless G
security.
security.
•
Do a ping test with other wireless PC’s in the network to check the
wireless connectivity of the wireless network.
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Troubleshooting
•
Step 15
: If you are unable to access the internet even the router obtained
an public IP address, you can try to the following ping test :-
i.
Ping DNS IP address, 202.188.0.133 from PG (L7-NR2000)
ii.
Ping DNS IP address, 202.188.0.133 from desktop.
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Troubleshooting
•
Do another Ping test to public IP address
216.239.61.104
(www.google.com) or
98.137.149.56
(
www.yahoo.com
) from PC & PG.
•
If both ping test on DNS IP and public IP address replied successfully (from
both PG & PC), there might be a chance that the DNS server is under
maintenance. Restart both the router and the Broadband Termination Unit
and try again.
•
If you are able to received replies on ping test from PG (on both DNS IP &
•
If you are able to received replies on ping test from PG (on both DNS IP &
public IP), but not on PC, please restart your PC & try again.
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19216811.live