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Step 1
: Verify physical connectivity by checking the LED lights status on
the device. If you do not get a solid link light, try using a different cable or
connect to a different port on the device if possible. If the computer is
turned off, the link light should not be on.
Troubleshooting
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Troubleshooting
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Step 2:
If no light is on, please check the power adapter’s
connection and the power source. Switch off the power, wait for
5-10 seconds before switching it on again.
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Step 3:
Please use wired connection for any configuration purpose.
Check that the Ethernet LED is active for the PC connecting to the
router directly. Try to change to another Ethernet port/cable (Blue) if
the LED light is still not ON.
the LED light is still not ON.
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Step 4:
Ensure that the PC is configured to receive an IP address from
a DHCP server.
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Step 5:
Disable any internet security software running on the
computer. Software firewalls such as Zone Alarm, Black Ice, Sygate,
Norton Personal Firewall, and Windows® XP firewall may block access
to the configuration pages.
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Troubleshooting
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Step 6:
Access the web management. Open your web browser and
enter the IP address of your D-Link router in the address bar. This
should open the login page for your the web management. Verify that
the settings are correct.
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Step 7:
If still unable to access the configuration page, unplug the
power to the router for 10 seconds and plug back in. Wait for the router
to boot up and try accessing the configuration. If you have multiple
computers, try connecting using a different computer.
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Step 8:
If you forgot your password, you will need to reset your router.
With the router powered on, use a pointed object to hold the reset
button down for 10 seconds. Release the button and the router will go
through its reboot process. Wait about 30 seconds to access the router.
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Please note that this process will change all your settings
back to the factory defaults.
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Troubleshooting
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Step 9
: Login to the router, go
to “Status” tab, check that all
router is able to receive a public
IP address.
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If router still unable to obtain IP
address, please check again the
address, please check again the
username and password issued
by ISP and re-enter it at the
Internet setup page.
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Troubleshooting
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Step 10:
Login to the router. Go to “Status” tab, “Log” sub-tab. Check
for any error messages generated by the router.
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