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Hints
and tips
No connection can be opened (2)
Wait a few minutes and try to connect again. This is most often
–
a temporary problem. If the problem persists, please try the
steps below
Close the application window and then re-open it
–
Re-start your Vodafone Mobile Wi-Fi device and connecting
–
devices
Open the Mobile Wi-Fi web UI application window
–
Select the Account tab
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Select the Account type heading in the Navigation bar
–
Check that the type of account you have with your mobile
–
network operator is selected in the drop-down menu
Check the device is set to automatically connect to the
–
network. In roaming, the device is setup to not automatically
connect to the network. The device should prompt you to
connect to the network via the application window.
Select the Settings heading on the Navigation bar
–
Select the Network entry in the Menu bar on the left
–
Check which option is selected. If the option is set to a
–
‘Preferred’ option, set it to an ‘Only’ option
Click ‘Save’ to save your change
–
If you are using a VPN (Virtual Private Network), contact the
–
administrator of your VPN.
Note: If you want to
re-install the software
from the Mobile Wi-Fi
device, you need
to first delete the
Vodafone Mobile Wi-Fi
Service software from
your computer.
–
From the Windows
Start menu, select
Settings>Control
Panel> Add or
Remove Programs
(XP) or Programs and
Features (Windows 7)
–
Remove the
Vodafone Mobile
Wi-Fi Service
–
Re-attach your
Mobile Wi-Fi device
to your computer
using the USB cable
and the software will
re-install.