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a)
Check that the telephone line is correctly and securely connected, especially the
connection between the telephone line and the splitter.
b)
Check that the HG659 and telephone line are located far from any electric appliances that
generate strong magnetic or electric fields. Replace the telephone line when necessary.
If the
ADSL
indicator is still off, contact your network service provider.
3.
Check whether the
LAN
indicator is on. If the
LAN
indicator is off, perform further checks as
follows:
a)
Check that the network adapter on your computer is enabled.
b)
Check that the network cable between the HG659 and the computer is securely
connected. Remove and then insert the network cable or replace the network cable when
necessary.
If the
LAN
indicator is still off, contact an authorized maintenance center.
4.
Check that the driver for the network adapter is correctly installed. The following example
uses a computer running the Windows XP operating system to check whether the driver for
the network adapter is installed:
a)
Right-click
My Computer
, and choose
Manage
from the displayed shortcut menu.
b)
In the
Computer Management
window, click
Device Manager
.
c)
In the right pane of the
Computer Management
window, click
Network adapters
.
If no network adapter is found or if a question mark (?) or an exclamation mark (!) is displayed
next to the network adapter icon, the driver for the network adapter is not correctly installed.
Re-install the driver.
5.
Check that PPP dial-up software is installed and parameters are set correctly. For details
about parameter settings, see the user guide for the PPP dial-up software.
6.
Check that you have entered the correct user name and password required by the PPP dial-
up software. The user name and password are provided by your network service provider.
7.
Check that you can use the PPP dial-up software to set up dial-up connection. If the dial-up
connection fails, perform further checks as follows:
a)
Close the PPP dial-up software, and power off the HG659. After 5 minutes, power on the
HG659, and use the PPP dial-up software to dial again.
b)
Restore the HG659 to its default settings.
If the problem persists, contact your network service provider.
8.
Check that the proxy server of the browser is correctly configured. The following example
uses Internet Explorer on the Windows XP operating system to check whether the proxy
server of the browser is correctly configured:
a)
Launch Internet Explorer.
b)
Choose
Tools
>
Internet Options
.
c)
In the
Internet Options
dialog box, click the
Connections
tab.
d)
In the
Local Area Network (LAN) settings area
, click
LAN Settings
.
e)
In the
Proxy server area of the Local Area Network (LAN) Settings
dialog box, check
that the
Use a proxy server for your LAN (These settings will not apply to dial-up
or VPN connections).
check box is cleared.
9.
Try to access more websites to check whether the HG659 can access these websites. If the
problem persists, contact your network service provider.
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