Step 1

Log in to the Web-based configuration utility.

Step 2

In the navigation tree on the left, choose

Maintenance > Device

.

configuration utility by entering the default user name and password

that are

admin

.

Step 3

Choose the

Reset

page.

Step 4

Click the

Restore Default Settings

button.

After the preceding operations, the current page jumps to the login page. You can log in

to the Web-based

16

6

FAQs

How can I quickly enable or disable the wireless network function?

Press and hold the WLAN button for over one second, and then release the button to

enable or disable the wireless network function. The WLAN indicator shows

whether the wireless network function is enabled.

How can I quickly restore the default settings of the terminal?

To restore the default settings, press and hold the RESET button on the rear panel

for over six seconds after the HG532 is powered on, and then release the button.

What can I do if I cannot access the Internet through the terminal?

Step 1

Check whether the POWER indicator on the terminal is solid on.

If the POWER indicator is off, perform further checks as follows:

1.

Ensure that the terminal is turned on.

2.

Ensure that electricity comes from the socket and that the power input

from the socket meets the requirements described on the label of the

terminal power adapter. If the voltage is unsteady, for example, if the

voltage is too high or too low, do not use the terminal. Wait until the

voltage restores to its normal level, and then use the terminal.

3.

Ensure that the terminal is properly connected to the socket through

the power adapter.

If the POWER indicator is still off, contact an authorized maintenance

center.

Step 2

After powering on the terminal, wait for about three minutes. Then, check

whether the ADSL indicator on the terminal is solid on.

If the ADSL indicator blinks for a long time, perform further checks as

follows:

1.

Ensure that telephone lines are properly connected. Pay special

attention to the connections between the telephone lines and the

splitter.

2.

Ensure that the terminal or telephone lines are far from the electric

appliances that generate strong magnetic or electric fields. Replace

telephone lines when necessary.

If the ADSL indicator still blinks and does not turn solid on, contact your

network operator.

Step 3

Check whether the LAN indicator of the terminal is on.

If the LAN indicator is off, perform further checks as follows:

17

1.

Ensure that the network adapter of the computer is enabled.

2.

Ensure that the network cable between the terminal and the computer

is properly connected. Remove and then insert the network cable or

replace the network cable when necessary.

If the LAN indicator is still off, contact an authorized maintenance center.

Step 4

Check whether the driver for the network adapter is properly installed.

Take a computer that runs Windows XP as an example. To check whether

the driver for the network adapter is installed, do as follows:

1.

On the desktop, right-click

My Computer,

and then choose

Manage

.

2.

In the navigation tree of the

Computer Management

window,

choose

Device Manager

.

3.

In the right pane of the

Computer Management

window, click

Network adapters

to view the information about the network adapter

of the computer.

If no network adapter is found or if a question mark (?) or an exclamation

mark (!) is displayed next to the icon of the network adapter, you can infer

that the driver for the network adapter is not properly installed. In this

case, re-install the driver for the network adapter of the computer.

Step 5

Ensure that you have entered the correct user name and user password that

are required by the PPP dial-up software.

The user name and the user password are provided by your network

operator.

Step 6

Check whether you can use the PPP dial-up software to dial successfully.

If you cannot use the PPP dial-up software to dial successfully, perform

further checks as follows:

1.

Stop the PPP dial-up software and then power off the terminal. After

five minutes, power on the terminal, and then use the PPP dial-up

software to dial again.

2.

Restore the default settings of the terminal.

If the problem persists, contact your network operator.

Step 7

Check whether the proxy server of the Web browser is correctly

configured. Take the Internet Explorer installed on a computer that runs

Windows XP as an example. To check whether the proxy server of the

Web browser is correctly configured, do as follows:

1.

Launch the Internet Explorer.

2.

Choose

Tools

>

Internet Options

.

3.

In the

Internet Options

dialog box, click the

Connections

tab.

4.

In the

Local Area Network (LAN) settings

group box, click

LAN

Settings

.

5.

In the

Proxy server

group box of the

Local Area Network (LAN)

18

Settings

dialog box, ensure that the

Use a proxy server for your

LAN (These settings will not apply to dial-up or VPN

connections).

check box is cleared.

Step 8

Try to access multiple Web sites to check whether the terminal can access

these Web sites.

If the terminal still cannot access Web sites, contact your network service provider.

What can I do if Web pages often cannot be displayed during Web page browsing

and can be displayed after the terminal is restarted?

Step 1

Ensure that the terminal and other devices, such as telephones or fax

machines, are connected to telephone lines through a splitter.

For details about how to install a splitter, see the related description in the

manual.

Step 2

Ensure that telephone lines are properly connected.

If the telephone lines are improperly connected, the stability of the

network connection is affected.

Step 3

Check the positions of your terminal and your computer. Ensure that they

are far from electric appliances, such as microwave ovens, refrigerators,

or cordless telephones, that generate strong magnetic or electric fields.

If the problem persists, contact your service provider.

What can I do if sometimes the terminal cannot access the Internet through a WLAN

connection or if the WLAN connection is unsteady?

Step 1

Check the positions of your terminal and your computer. Ensure that they

are far from the electric appliances, such as microwave ovens,

refrigerators, or cordless telephones, that generate strong magnetic or

electric fields.

Step 2

Place your terminal in an open area.

Although radio signals can pass through obstacles, the transmission

effects of WLAN radio signals are affected if radio signals pass through

too many obstacles, such as cement or wooden walls.

Step 3

Place your computer close to your terminal.

If your computer is far from your terminal, the effects of the WLAN are

affected.

Step 4

Place your terminal and computer in another direction.

Step 5

Do not use your terminal to access the WLAN during thunderstorms.

19

After a broadband terminal is installed, does Internet access degrade call quality or

do telephone calls lower the Internet access rate?

No. The terminal uses the frequency division multiplexing (FDM) and splitter

technologies to separate voice signals from data signals. Although the two types of

signals are transmitted through one telephone line, they are carried by different

frequency bands. Therefore, they do not interfere with each other. In this case, you

can make a telephone call and access the Internet simultaneously, without degrading

call quality or lowering the Internet access rate.

7

Appendix

7.1

Indicators

Indicator

Status

Description

On

The HG532 is powered on.

POWER

Off

The HG532 is powered off.

Blinking

The HG532 is being activated.

On

The HG532 is activated.

ADSL

Off

The HG532 is powered off.

Blinking

Data is being transmitted.

On

z

The dial-up operation through the embedded PPP

dial-up function of the HG532 succeeded, but no

data is being transmitted.

z

The HG532 works in routing mode.

z

The WAN connection is set up.

z

No data is being transmitted.

INTERNET

Off

The HG532 is working in bridging mode or the

dial-up operation through the embedded PPP dial-up

function of the HG532 failed.

Blinking

z

The wireless network function is enabled.

z

Data is being transmitted through the WLAN.

On

z

The wireless network function is enabled.

z

No data is being transmitted through the WLAN.

WLAN

Off

The wireless network function is disabled.

20