35
4
Troubleshooting
The Troubleshooting provides answers to common problems regarding
the Powerline Adapter.
1.
The Power LED does not light up.Ans. Check the following:
a) Make sure that the Powerline Adapter is properly plugged into a power outlet.
b) Make sure the power outlet is active (working) by plugging another
electric device into it.
c) Re-plug the Powerline Adapter to the power outlet. If the Power LED
is still off, contact your local dealer for technical support.
2.
The Ethernet LED does not light up. Check the following:
a) Make sure that the Ethernet cable (RJ-45) is properly connected to
the Powerline Adapter’s Ethernet port.
b) Make sure that the other end of the Ethernet cable (RJ-45) is properly
connected to the computer LAN card or to your Cable/DSL Ethernet port.
c) Make sure your computer LAN card is properly installed and configured.
d) Make sure your Cable/DSL broadband access is working and
configured correctly.
e) Contact your local dealer for technical support if the Ethernet LED is
still off after the above procedures.
3.
The Powerline LED does not light up. Check the following:
a) Double click to enable the Management Utility and click the
“Rescan” tab under the Network configuration homepage. The
Management Utility will automatically detect all other Powerline
Adapters on your powerline network.
b) Try to plug a second Powerline Adapter into a nearby power outlet
and check whether the Powerline LED lights up or not.
c) Contact your local dealer for technical support if the Powerline LED
is still off after the above procedures.
Warranty
HooToo products are covered by a 12 month limited warranty from the
date of its original purchase. If any problems occur, please contact our
support team.
We can only provide after sales service for products that are sold by
HooToo or HooToo authorized retailers and distributors. If you have
purchased your unit from a different place, please contact your seller
for return and warranty issues.
19216811.live