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Updates and Software
166
8.3
Updates and Software
AVM provides firmware updates and additional software
you can use with your FRITZ!Box free of change.
Firmware
Use the “Update Firmware” Wizard on the FRITZ!Box user
interface to perform an update of your firmware.
Open the “Wizards / Update Firmware” page to download
the firmware from the Internet and perform the update
with a single mouse click.
Programs
The FRITZ!Box user interface shows all of the software for
your FRITZ!Box available for downloading from the Internet
in the “Network / Programs” menu.
The latest software is also available for download at the
following address:
www.avm.de/en/download
FTP
Experienced users can also download updates from the
AVM FTP server. Click the “FTP Server” link in the down-
load area of the AVM site, or enter the following address:
ftp.avm.de
8.4
Support from the AVM Service Team
Should problems with your FRITZ!Box arise, we recom-
mend taking the following steps:
1.
If you have questions about starting operation of
your FRITZ!Box, please consult the chapter “Connect-
ing” from page 14.
Please see the information in the section “Product
Details” from page 117.
2.
If you have any problems, seek first aid by consulting
the chapter “Troubleshooting” from page 98.
This chapter also presents useful tips on problems
with establishing connections.
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167
Support by E-mail
3.
The next step is to consult the FAQs in the Internet:
www.avm.de/en/service/FAQs
This site contains answers to questions our custom-
ers have frequently asked our Support team.
4.
If you do not find the answer you need in the FAQs,
AVM Support will assist you. The support desk can be
reached by e-mail or by fax.
Support by E-mail
E-mail
You can send us an English-language e-mail request at
any time using the “Service” area of our web site. The
“Service” area can be reached at:
www.avm.de/en/service
Select the product for which you need support from the
“Support” area. Click the “Mail Form” link to open the e-
mail form. Fill out the form in English and send it to AVM
support by clicking the “Send” button. Our Support team
will respond by e-mail as quickly as possible.
Please take advantage of the information sources
described above before contacting AVM support.
Page 168 / 190
Glossary
168
Glossary
ADSL
abbreviation for Asymmetric Digital Subscriber Line
ADSL (G.992.1/G992.2) was developed on the basis of
DSL technology in order to satisfy the increasing demand
for higher throughput rates during uploading and down-
loading.
It designates a fast kind of data transmission that works
with standard copper cables and transports signals in
both directions at different speeds (upstream at
640 Kbit/s and downstream at up to 9 Mbit/s).
ADSL2
abbreviation for Asymmetric Digital Subscriber Line 2
ADSL2 (G.992.3) is a further development of the ADSL
standard.
ADSL2 offers range much greater than did the first ADSL
generation, and is significantly more robust than ADSL, as
it can simply disable single carrier frequencies when they
produce interference. This feature allows ADSL2 to pre-
vent synchronization losses.
With a throughput rate of up to 12 Mbit/s downstream,
ADSL2 offers considerably greater bandwidth than ADSL.
ADSL2 is completely downward compatible, meaning that
terminal equipment compliant with ADSL can also be op-
erated on ADSL2 lines, although they cannot exploit the
advantages of ADSL2.
In practice ADSL2 has become less important since the
ADSL2+ standard has made higher throughput rates pos-
sible.
ADSL2+
abbreviation for extended bandwidth Asymmetric Digital
Subscriber Line 2
ADSL 2+ (G.992.5) is a further development of the ADSL
standard.
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169
Glossary
ADSL2+ offers a doubled frequency range used for down-
stream transmission, and thus double the maximum
bandwidth achievable for downstream to 24 Mbit/s.
ADSL2+ is completely downward compatible, meaning
that terminal equipment compliant with ADSL and ADSL2
can also be operated on ADSL2+ lines, although they can-
not exploit the advantages of ADSL2+.
ADSL-Controller
An ADSL-Controller is an electronic hardware module that
allows a computer to access an ADSL line. ADSL-Control-
lers are stationary equipment, included on internal ADSL
cards (for the PCI bus) or in external ADSL modems (with
USB or Ethernet ports).
DECT
abbreviation for Digital Enhanced Cordless Telecommuni-
cations
DECT is a European standard for cordless telephony which
was drafted by the European Telecommunications Stan-
dards Institute in 1991 and officially adopted in 1992.
DECT defines the air interface between a mobile handset
and its base station, and supports both voice transmis-
sion and data transmission with flexible transfer speeds.
default gateway
see gateway
DHCP
abbreviation for Dynamic Host Configuration Protocol
DHCP is a protocol for the dynamic negotiation of the op-
erating parameters for the TCP/IP protocol (TCP is a trans-
port protocol based on the Internet protocol). The comput-
ers in a local IP network (DHCP clients) access the DHCP
server as part of their operating systems’ start procedure.
The central administration of the TCP/IP operation param-
eters makes it possible to avoid address conflicts caused
by IP addresses accidentally assigned more than once.
DHCP server
The DHCP server assigns each client an IP address that is
has not yet been assigned at the present time. The DHCP
server also informs the client of the IP addresses of the
Page 170 / 190
Glossary
170
DNS server to be used and of the default gateway. In as-
signing the IP addresses the DHCP server selects from a
prescribed range of IP addresses.
DNS
abbreviation for Domain Name System
Domain Name Service takes care of determining the IP ad-
dress for a given domain name. This Domain Name Ser-
vice runs on every computer. It accepts the domain name
entered by a user and inquires about the corresponding IP
address at a DNS server known to the service. If a DNS
server cannot answer the inquiry itself, it can inquire
about the IP address (DNS resolution) at other DNS serv-
ers.
If the Domain Name Service receives negative information
from the DNS server (domain name not known), it can
send inquiries to other DNS servers it knows or return a
corresponding error message to the user. If it receives the
desired IP address instead, the application can use the IP
address to retrieve the destination desired by the user.
This hierarchical system of DNS servers is known as the
Domain Name System. The addresses of the DNS servers
at which the Domain Name Service is to inquire by default
generally are handed over to the computer by the Internet
Service Provider automatically whenever a connection to
the Internet is established. In local networks addresses
can also be assigned via DHCP. Otherwise they must be
entered manually in the TCP/IP settings of the computer
by the user or the system administrator.
download
Download designates the transfer of files from the Internet
to a computer.
DSL modem
A DSL modem connects a computer to the Internet via the
DSL line. In contrast to the analog modem, a connection
via the DSL modem does not mean that the telephone line
is busy.
DSL router
A combination of a DSL modem and a router is called a
DSL router.

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