FRITZ WLAN-7340 Router Manual PDF (Setup & Configuration Guide)

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91

Consultation / Hold

The “consultation/hold” feature allows you to place an ex-

isting call on hold. You then may consult with someone

else at your workplace or dial a second call. The party on

hold does not hear the second conversation. Once you

have finished the consultation, you can return to the origi-

nal connection.

Consultation / Hold

Call 1

P

You are talking to caller 1.

R

Press the Hold button. Caller 1 is now on

hold and you can consult someone else.

M

To establish a second call, simply dial

ss

plus the desired extension number for an in-

ternal call, or the desired external number.

Call 2

P

If the call is answered, you can consult on

this line. The original caller is still on hold.

R

If the number you dialed is busy or the call is

not answered, press the Hold button again

to return to caller 1.

R1

To switch back to caller 1 after talking on the

second connection, dial the sequence

shown at left. Call 1 is now active again.

If you return to caller 1 by pressing the Hold button, the

connection to caller 2 is not cleared down until caller 2

hangs up.

Ending Consultation

Call 1

P

You can also return to caller 1 by hanging up

the handset: this ends the connection to

caller 2.

Pick up the handset to return to

caller 1 again.

O

Hang up the handset to end the connection.

Page 92 / 190

Transferring Calls

92

Transferring Calls

The “call transfer” function allows you to transfer a con-

nection from one of FRITZ!Box’s extension to another.

Explicit Call Transfer (ECT)

Use the “explicit call transfer” function to connect two ex-

ternal parties with each other while one connection is ac-

tive and the other is on hold. Then you can end your own

connection while the other two parties continue their con-

versation.

Transferring Calls

Call 1

P

You are talking to caller 1.

R

Press the Hold button. Caller 1 is now on

hold.

ss

<Ext.>

To establish a connection to caller 2, dial the

star key twice and then her or his extension

number.

Call 2

P

You can now talk with caller 2.

O

To transfer the caller 1 to caller 2, simply

hang up the handset.

Explicit Transfer of One Active and One Held Connection

N

Pick up the handset.

M

Dial the external number of the first party. Talk.

R

Press the Hold button.

M

Dial the number for your second external call. You

can now conduct a second conversation while your

first call is on hold.

Page 93 / 190

93

Explicit Call Transfer (ECT)

To clear your connection while allowing the external

parties to continue the call, connect the parties with

each other.

R4

Dial the sequence shown at left. The connection on

hold and the active connection are connected with

each other. The external parties continue the call

while you clear the connection.

O

Hang up the handset.

Explicit Call Transfer from a Three-party Conference Call

N

Pick up the handset.

M

Dial the external number of the first party. Talk.

R

Press the Hold button.

M

Dial the number for your second external call. You

can now conduct a second conversation while your

first call is on hold.

R3

Dial the sequence shown at left to begin a three-par-

ty conference call.

D

Now all three participants can confer together. If ei-

ther of the other two parties hangs up, your connec-

tion with the remaining participant remains active.

To clear your connections while allowing the external

parties to continue the call, connect the parties with

each other.

R2

You can also switch from the three-party call back to

the original two-party connection. Dial the sequence

shown at left. This ends the three-party conference.

The connection that was active last before you initi-

ated the three-party conference is now active again.

The second external call is on hold. You can alternate

between the two connections by dialing the same

sequence again.

R4

Dial the sequence shown at left. The connection on

hold and the active connection are connected with

each other. The external parties continue the call

while you clear the connection.

O

Hang up the handset.

Explicit Transfer of One Active and One Held Connection

Page 94 / 190

One-time Explicit Transfer on the ISDN Line

94

One-time Explicit Transfer on the ISDN Line

Explicit Call Transfer (ECT) is an ISDN feature that must be

enabled by your ISDN provider and thus usually is subject

to extra charges. If ECT has not been enabled on your line,

you can program the telephone system to initiate a one-

time explicit call transfer before connecting to two parties.

When you end the connection, the other two parties will

be connected to each other.

One-time Explicit Transfer

N

Pick up the handset.

s32r

Dial the sequence shown at left. You hear the ex-

ternal dial tone.

M

Dial the external number of the first party. Talk.

R

Press the Hold button.

M

Dial the number for your second external call.

You can now conduct a second conversation

while your first call is on hold.

To clear your connections while allowing the ex-

ternal parties to continue the call, connect the

parties with each other.

R4

Dial the sequence shown at left. The connection

on hold and the active connection are connected

with each other. The external parties continue

the call while you clear the connection.

O

Hang up the handset.

With this type of external transfer, both parties are con-

nected to each other over your PBX. This means that both

B channels on your ISDN line remain busy with this con-

nection as long as the parties are connected to each oth-

er.

Page 95 / 190

95

Suspending/Resuming a Call on the ISDN Line

The “suspend/resume” feature, also technically known as

terminal portability, allows you to suspend an existing

connection and resume it at another point on the S

0

bus.

The connection can be resumed at a different ISDN termi-

nal device (such as an ISDN telephone) that is connected

to your BRI line along with the FRITZ!Box.

You will hear an acknowledgement tone to indicate that

the call has been successfully suspended. If you hear the

failure tone, this may indicate that you made a mistake, or

that the “suspend/resume” feature is not enabled on your

line. It is also possible that the parked-call ID you chose is

already in use.

You can resume the suspended call using another ISDN

device on the S

0

bus.

Call Tracing on the ISDN Line

You can use this function during a call or after the caller

hangs up. For more information about this feature, contact

your ISDN provider.

Suspending/Resuming a Call

P

You are talking to a caller.

R

Press the Hold button. Call 1 is now suspended.

s1

<PC>

s

Dial the sequence shown at left. Type in a code

for the suspended call as <PC> (parked-call ID).

The code can be any number between

0

and

99

. You will need to enter this code again

when you resume the call.

Q

O

After the acknowledgement tone, the connection

is suspended. You can hang up the handset. The

call remains suspended at the ISDN provider’s

local switch for two minutes.

Call Tracing (MCID)

Rs39r

Dial the sequence shown at left.

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