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FRITZ!Box
131
Support by E-mail
3.
The next step is to consult the FAQs in the Internet:
www.avm.de/en/service/faqs
. This site contains an-
swers to questions our customers have frequently
asked our Support team.
4.
If you do not find an answer to your question in the ex-
isting FAQs, the AVM Support Team will assist you with
tips and resolutions for working with the FRITZ!Box.
The support desk can be reached by e-mail or by fax.
Please take advantage of the information sources de-
scribed above before contacting AVM support.
Support by E-mail
You can send us an e-mail request at any time using the
support area of our website. The support area can be
reached at:
www.avm.de/en/service/support
Then click the “Mail Form<” link to open the e-mail support
form. Fill out the form and send it to AVM support by click-
ing the “Send” button. Our Support team will respond by e-
mail as quickly as possible.
Support by Fax
If necessary, you can reach AVM Support at the fax in En-
glish number:
+49 (0)30 / 39 97 62 66
The following information should be included in your fax to
the Support team:
°
Your name and address.
°
An e-mail address or fax number at which you can be
reached.
°
the serial number of the FRITZ!Box
The serial number is printed on the sticker attached to
the base of the device. Support staff will always check
this number to ensure that you are a registered user.
Page 132 / 140
Support by Fax
FRITZ!Box
132
°
Which operating system are you using (e.g., Windows
Vista or Windows XP)?
°
How is the FRITZ!Box connected to your computer,
with a network cable or via WLAN?
°
At what step of the installation or in which application
does an error occur or an error message appear? What
is the exact wording of the message?
°
Which firmware does FRITZ!Box use? The firmware ver-
sion is displayed on the “Overview” page of the
FRITZ!Box user interface.
Once you have put together this information, please fax it
to AVM Support. The Support team will assist you in resolv-
ing your problem.
Page 133 / 140
FRITZ!Box
133
Product Details
14
Product Details
This chapter provides you with product details on FRITZ!Box. You receive
detailed technical data and information on the LEDs.
14.1
FRITZ!Box Fon WLAN LEDs
The LEDs on the FRITZ!Box Fon WLAN 7170 indicate the fol-
lowing conditions:
LED
Meaning
Power/DSL
on
FRITZ!Box Fon WLAN 7170 ready for operation; power sup-
ply is connected and the DSL line is ready for operation
flashing
The device is connected to the power mains, but the con-
nection to DSL has been lost
Internet
on
a telephone connection to the Internet is active
flashing
there are messages in your mailbox (this function must be
supported by your Internet telephony provider)
Fixed Line
on
a telephone connection to the fixed-line network is active
flashing
there are messages in your mailbox (this function must be
supported by your Internet telephony provider)
WLAN
on
the WLAN function is enabled
flashing
the WLAN function is being enabled or disabled
INFO
on
°
a telephone connection between two Internet telepho-
ny subscribers is active; the call is free of charge (this
feature must be supported by your Internet telephony
provider)
°
signals an event specified by the user
°
the Stick & Surf procedure has been concluded
flashing
°
the value specified for the online meter has been rea-
ched
°
firmware is being updated
°
signals an event specified by the user
°
Stick & Surf procedure in progress
Page 134 / 140
Audible Signals
FRITZ!Box
134
14.2
Audible Signals
The following diagram illustrates the duration and intervals
of the various handset and ring signals on the connected
telephones.
Handset and ring patterns on FRITZ!Box Fon WLAN 7170
14.2.1
Cables and Sockets
See the information in the following section on the individ-
ual cables and sockets on the FRITZ!Box Fon WLAN 7170.
14.2.2 DSL/Telephone Cable
The DSL/telephone cable is a special combined cable
4.25 m in length, developed by AVM to connect the
FRITZ!Box Fon WLAN 7170 to the DSL splitter and the ISDN
NT or analog telephone line.
If you would like to extend the cable, you have the following
possibilities:
Audible Signals
Time in seconds
Ring
Busy signal
Internal dial tone
External dial tone
Positive confirmation
Neg. acknowledgment
Call waiting
Calls
External call
Internal call
Call back
0
1
2
3
4
5
6
Internet telephony
Registration error
Fixed-line substitute
Page 135 / 140
FRITZ!Box
135
Network Cable
DSL Cable Extension
To extend the gray end of the combined cable, the one la-
beled “DSL”, you will need the following components:
°
1 standard network cable
°
1 standard RJ45 CAT5 double coupling
All components are available from specialized vendors.
Remember that the quality of the line may be decrease as
the distance from the central switching station increases.
Telephone Cable Extension
To extend the black end of the combined cable you will
need the following components:
°
1 standard network cable
°
1 standard RJ45 CAT5 double coupling
All components are available from specialized vendors.
AVM recommends that the standard network cable be ex-
tended by no more than 10 meters.
Network Cable
Additional network cable is required if you would like to use
all of the FRITZ!Box network ports.
The FRITZ!Box network cable is a standard Ethernet cable. If
you need a replacement cable, a longer cable or an exten-
sion, use a standard STP-type (Shielded Twisted Pair, 1:1)
CAT5 Ethernet cable. To extend the cable you will also need
a standard CAT45 double coupling link to RJ5. You can use
either straight cable or cross-link cable.
All components are available from specialized vendors.
AVM recommends that the standard network cable be ex-
tended by no more than 100 meters.

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