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Cables
FRITZ!Box 7490
181
DSL/telephone Cable
You can extend one or both ends of the network cable. You will
need the following components to extend the cable:
Standard Cat-5 network cable, type STP (shielded twisted pair)
When components of a category smaller than Cat 5 are
used, reduced transmission rates may result.
You can use both straight cables and crosslink cables.
1 standard RJ45 CAT-5 double coupling with a 1:1 pinout
All components are available from specialized vendors.
Replacement
The network cable is a standard cable.
As a replacement, use a standard Cat-5 network cable, type STP
(shielded twisted pair)
Replacement cable is available from specialized vendors.
Illustration
Use
The DSL/telephone cable connects the FRITZ!Box to the DSL splitter
and the analog telephone line or the ISDN line.
Extension
You can extend one or multiple ends of the DSL/telephone cable.
You will need the following components to extend the cable:
Standard Cat-5 network cable, type STP (shielded twisted pair)
Standard RJ45 CAT-5 double coupling
Both components are available from specialized vendors.
Page 182 / 197
FRITZ!Box 7490
182
Customer Service
28
Customer Service
Be it product documentation, frequently asked questions, tips or sup-
port: This chapter presents information on all important service top-
ics.
28.1
Documentation on the FRITZ!Box
To take advantage of all commands and features of your
FRITZ!Box, consult the following documentation:
Help
In the FRITZ!Box user interface you can open the comprehen-
sive Online Help by clicking the “Help” icon and the “Help”
buttons.
Manual
The PDF file of the manual can be opened and downloaded
from the Internet at the following address:
en.avm.de/service/manuals/fritzbox
Choose your “FRITZ!Box 7490” and click “start download”.
The PDF is opened.
28.2
Information in the Internet
On its web site AVM presents comprehensive information on
your AVM product.
Videos on the FRITZ!Box
Videos on many of the FRITZ!Box functions are available,
showing animated demonstrations of how to set up the indi-
vidual functions. The videos can be viewed at the following
address:
en.avm.de/service/fritz-clips/english-fritz-clips
Page 183 / 197
Feedback on FRITZ!Box
FRITZ!Box 7490
183
AVM Knowledge Base
In our AVM Knowledge Base you can find answers to your
questions and specific solutions to your problems. The AVM
Knowledge Base is located in the “Service” area for each
product on the AVM web site:
en.avm.de/nc/service/fritzbox/fritzbox-7490/knowledge-
base
28.3
Feedback on FRITZ!Box
In various places in the user interface, the FRITZ!Box offers
you the opportunity to send your concrete feedback to AVM.
Your feedback helps us to continually improve the FRITZ!Box.
When you submit feedback, only the technical data and
no
personal data
are transmitted to AVM. These data are used
for the exclusive purpose of product improvement. A corre-
sponding message appears in the Event Log, stating that the
feedback was sent to AVM.
Automatically Sending Error Reports to AVM
In the case of serious errors, this service generates a report
on the problem that occurred and automatically sends this er-
ror report to AVM. The error report helps improve the stability
of the FRITZ!OS.
Settings options for automatically sending error reports are
located on the “Contents / AVM Services” page of the
FRITZ!Box user interface.
Evaluating the DSL Connection
On the “Internet / DSL Information / Feedback” page you can
evaluate your DSL connection. This makes it possible to opti-
mize your DSL performance with upcoming FRITZ!OS updates.
Evaluating the Wireless LAN Connection
On the “WLAN / Radio Network / Known Wireless LAN Devices
/ Feedback” page you can evaluate your satisfaction with the
wireless LAN connection between the FRITZ!Box and the wire-
less device. This information helps AVM optimize the wireless
LAN properties of the FRITZ!Box.
Page 184 / 197
FRITZ!Box 7490
184
Assistance from the Support Team
Evaluating the Voice Quality of Internet Calls
In the advanced view of the FRITZ!Box (see
page 34
), the “Te-
lephony / Own Telephone Numbers / Voice Quality” page of-
fers you the opportunity to evaluate the quality of the Internet
call. Your evaluation will help us continue to improve the
quality of voice transmission in Internet calls made over the
FRITZ!Box.
The contents of the call and numbers participating will not be
transmitted to AVM.
28.4
Assistance from the Support Team
If you have problems with FRITZ!Box, proceed as follows:
1.
If you have questions about starting operation of your
FRITZ!Box, please consult the following chapters again:
Before You Connect the FRITZ!Box
from
page 17
Connecting the FRITZ!Box
from
page 19
Connecting a Computer with a Network Cable
from
page 26
Connecting Computers with the FRITZ!Box over
Wireless LAN
from
page 28
2.
If you have any problems, for instance in establishing
connections, read the section
Help in Case of Errors
from
page 160
.
3.
Read our tips from the AVM Knowledge Base in the “Ser-
vice” area.
en.avm.de/nc/service/fritzbox/fritzbox-
7490/knowledge-base
This site contains answers to questions our customers
have frequently asked the Support team.
Please take advantage of the information sources described
above before contacting AVM support.
Page 185 / 197
Assistance from the Support Team
FRITZ!Box 7490
185
Support by e-mail
You can send us an English-language e-mail request at any
time using the “Service” area of our web site. You can reach
the support request in the service area at
en.avm.de/service/support-request/your-support-request
1.
Select the product group and your product for which you
need support from the “Support” area.
You will receive a selection of FAQs.
2.
If you need more help, click the “Contact Support” but-
ton to open the e-mail support form.
3.
Fill out the form and send it to AVM by clicking the “Sub-
mit support request” button.
Our Support team will respond by e-mail as quickly as possi-
ble.

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