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Customer Service
FRITZ!Box 6490 Cable
161
27
Customer Service
Be it product documentation, frequently asked questions, tips or sup-
port: This chapter presents information on all important service topics.
27.1
Documentation on the FRITZ!Box
To take advantage of all commands and features of your
FRITZ!Box, consult the following documentation:
Help
In the FRITZ!Box user interface you can open the comprehen-
sive Online Help by clicking the “Help” icon and the “Help”
buttons.
Manual
The PDF file of the manual can be opened and downloaded
from the Internet at the following address:
en.avm.de/service/manuals/fritzbox
Choose the “FRITZ!Box” product group and then your
“FRITZ!Box 6490 Cable”. The PDF is opened.
27.2
Information in the Internet
On its website AVM presents comprehensive information on
your AVM product.
Videos on the FRITZ!Box
Videos on many of the FRITZ!Box functions are available,
showing animated demonstrations of how to set up the indi-
vidual functions. The videos can be viewed at the following
address:
en.avm.de/service/fritz-clips/english-fritz-clips
AVM Knowledge Base
In our AVM Knowledge Base you can find precise solutions to
your problems. The AVM Knowledge Base is located in the
“Service” area of the AVM website:
en.avm.de/service
Page 162 / 172
FRITZ!Box 6490 Cable
162
Feedback on FRITZ!Box
FRITZ!OS Updates
FRITZ!OS updates developed by AVM are installed on your
FRITZ!Box by your cable network provider. This is why AVM
does not provide any FRITZ!OS updates for your FRITZ!Box
6490 Cable website.
For more information on coming FRITZ!OS updates, contact
your cable provider.
27.3
Feedback on FRITZ!Box
In various places in the user interface, the FRITZ!Box offers
you the opportunity to send your concrete feedback to AVM.
Your feedback helps us to continually improve the FRITZ!Box.
When you submit feedback, only the technical data and
no
personal data
are transmitted to AVM. These data are used for
the exclusive purpose of product improvement. A correspond-
ing message appears in the Event Log, stating that the feed-
back was sent to AVM.
Automatically Sending Error Reports to AVM
In the case of serious errors, this service generates a report
on the problem that occurred and automatically sends this er-
ror report to AVM. The error report helps improve the stability
of FRITZ!OS.
Settings options for automatically sending error reports are lo-
cated on the “Contents / AVM Services” page of the FRITZ!Box
user interface.
Evaluating the Wireless LAN Connection
On the “WLAN / Radio Network / Known Wireless LAN Devices /
Feedback” page you can evaluate your satisfaction with the
wireless LAN connection between the FRITZ!Box and the wire-
less device. This information helps AVM optimize the wireless
LAN properties of the FRITZ!Box.
Evaluating the Voice Quality of Internet Calls
In the advanced view of the FRITZ!Box (see
page 27
), the “Te-
lephony / Own Telephone Numbers / Voice Quality” page of-
fers you the opportunity to evaluate the quality of the Internet
call. Your evaluation will help us continue to improve the
Page 163 / 172
Assistance from the Support Team
FRITZ!Box 6490 Cable
163
quality of voice transmission in Internet calls made over the
FRITZ!Box.
The contents of the call and numbers participating will not be
transmitted to AVM.
27.4
Assistance from the Support Team
If you have problems with FRITZ!Box, proceed as follows:
1.
If you have questions about starting operation of your
FRITZ!Box, please consult the following chapters:
–
Before You Connect the FRITZ!Box
from
page 16
–
Connecting the FRITZ!Box
from
page 17
–
Connecting a Computer with a Network Cable
from
page 19
–
Connecting Computers with the FRITZ!Box over Wire-
less LAN
from
page 21
2.
If you have any problems, for instance in establishing
connections, read the section
Help in Case of Errors
from
page 141
.
3.
Search for a solution in the AVM Knowledge Database.
en.avm.de/service
This site contains answers to questions frequently
posed to our Support team.
Support by e-mail
You can send us an English-language e-mail request at any
time using the “Service” area of our website. You can reach
the service area at
avm.de/en/service
1.
Select the product group and your product for which you
need support from the “Support” area.
You will receive a selection of FAQs.
2.
If you need more help, click the “Contact Support” but-
ton to open the e-mail support form.
3.
Fill out the form and send it to AVM by clicking the “Sub-
mit support request” button.
Our Support team will respond by e-mail as quickly as possible.
Page 164 / 172
FRITZ!Box 6490 Cable
164
Legal Notice
Legal Notice
This documentation and the software it describes are protected by copyright. AVM grants the non-
exclusive right to use the software, which is supplied exclusively in object code format. The licens-
ee may create only one copy of the software, which may be used exclusively for backup use.
AVM reserves all rights that are not expressly granted to the licensee. Without previous approval
in writing, and except for in cases permitted by law, it is particularly prohibited to
•
copy, propagate or in any other manner make this documentation or this software publicly ac-
cessible, or
•
process, disassemble, reverse engineer, translate, decompile or in any other manner open
the software and subsequently copy, propagate or make the software publicly accessible in
any other manner.
The licensing conditions are presented in the FRITZ!Box user interface under the “Legal Notice”
heading.
This documentation and software have been produced with all due care and checked for correct-
ness in accordance with the best available technology. AVM GmbH disclaims all liability and war-
ranties, whether express or implied, relating to the AVM product’s quality, performance or suit-
ability for any given purpose which deviates from the performance specifications contained in the
product description. The licensee bears all risk in regard to hazards and impairments of quality
which may arise in connection with the use of this product.
AVM will not be liable for damages arising directly or indirectly from the use of the manual or the
software, nor for incidental or consequential damages, except in case of intent or gross negli-
gence. AVM expressly disclaims all liability for the loss of or damage to hardware or software or
data as a result of direct or indirect errors or destruction and for any costs (including connection
charges) related to the documentation and the software and due to incorrect installations not per-
formed by AVM itself.
The information in this documentation and the software are subject to change without notice for
the purpose of technical improvement.
© AVM GmbH 2014—2016. All rights reserved. Documentation release 06/2016
Trademarks: Trademarks like AVM, FRITZ! and FRITZ!Box (product names and logos) are protected
trademarks owned by AVM GmbH. Microsoft, Windows and the Windows logo are trademarks
owned by Microsoft Corporation in the USA and/or other countries. Apple, App Store, iPhone, iPod
and iPad are trademarks owned by Apple Inc. in the USA and/or other countries. IOS is a trade-
mark owned by Cisco Technology Inc. in the USA and/or other countries. Google and Android are
trademarks owned by Google Inc. in the USA and/or other countries. All other trademarks (like
product names, logos, commercial names) are owned by their respective holders.
AVM Audiovisuelles Marketing
und Computersysteme GmbH
Alt-Moabit 95
D 10559 Berlin
Germany
AVM Computersysteme
Vertriebs GmbH
Alt-Moabit 95
D 10559 Berlin
Germany
AVM in the Internet:
en.avm.de
Page 165 / 172
FRITZ!Box 6490 Cable
165
Declaration of CE Conformity
AVM declares herewith that the device is compliant with the
basic requirements and the relevant rules in directives
2014/53/EU, 2009/125/EC and 2011/65/EU.
The declaration of CE conformity is available at
en.avm.de/ce
.
Disposal Information
In accordance with European regulations, the FRITZ!Box 6490
Cable, as well as all devices and electronic components con-
tained in the package, may
not
be disposed with household
waste.
After use, please dispose of FRITZ!Box 6490 Cable and all
electronic components and devices included with delivery at
a collection point in your local community for the disposal of
electric and electronic appliances.
Symbol for the separate collection of electric and electronic devices

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