FRITZ 6490 Cable Router Manual PDF (Setup & Configuration Guide)

Page 141 / 172 Scroll up to view Page 136 - 140

Help in Case of Errors

FRITZ!Box 6490 Cable

141

23

Help in Case of Errors

Here you can find assistance if you are not able to open the

user interface of your FRITZ!Box, or if errors occur with wire-

less LAN connections.

For more help, see the AVM Knowledge Base in the Internet:

en.avm.de/service

23.1

The User Interface Does Not Open

If the FRITZ!Box user interface cannot be opened, this can

have various causes.

Work through the following steps in sequence until the error

has been resolved.

Entering http://fritz.box in the Web Browser

Enter

http://fritz.box

in the web browser instead of

http://fritz.box

.

Google Chrome, for instance, performs a Google search if the

address of the FRITZ!Box is not known and entered incom-

pletely.

Restarting the FRITZ!Box

1.

Disconnect the FRITZ!Box from the power supply.

2.

Wait about five seconds before reconnecting to the pow-

er supply.

3.

Wait until the LEDs “Power / Cable” and “WLAN” (only if

wireless LAN is switched on) light up.

The FRITZ!Box is ready for operation again.

Page 142 / 172

FRITZ!Box 6490 Cable

142

The User Interface Does Not Open

Clearing the Cache of your Web Browser

If the web browser shows only a blank white page, empty the

cache:

Firefox

1.

Click the “Menu” button and select “History / Clear Re-

cent History...”.

Or click “History” in the menu bar and select “Clear Re-

cent History...”.

2.

In the “Clear Recent History” dialog, select “Everything”,

and under “Details”, check only the “Cache” option.

3.

Click “Clear Now”.

Internet Explorer

1.

Click the “Tools” menu and select “Internet options”.

2.

On the “General” tab, click the “Clear History” button.

3.

Enable the “Temporary Internet files” option and click

“Delete”.

Google Chrome

1.

Click on the Chrome menu (“Customize and Control Goo-

gle Chrome” button) and select “History / Clear Brows-

ing Data”.

2.

Select “the beginning of time”, and below it only the op-

tion “Empty the cache”.

3.

Click “Clear browsing data”.

Other Web Browsers

If you use a different web browser, see the Help for your

browser for instructions on how to clear the cache.

Page 143 / 172

The User Interface Does Not Open

FRITZ!Box 6490 Cable

143

Check the Proxy Settings of the Web Browser

If a proxy server is enabled in your web browser, the address

of the FRITZ!Box must be entered as an exception. Check your

web browser settings.

Firefox

1.

Click the orange Firefox button and select “Settings /

Settings”.

Or click on “Tools” in the menu bar and select “Set-

tings”.

2.

Select “Advanced / Network”.

3.

Under “Connection”, click the “Settings... button.”

4.

If the option “Manual proxy configuration” is enabled,

enter “fritz.box” in the “No Proxy for:” field and then

click “OK”.

If the manual proxy configuration is not enabled, click

“Cancel”.

Internet Explorer

1.

Click on the “Tools” menu and select “Internet options”.

2.

Switch to the “Connections” tab and click the “LAN set-

tings” button.

3.

If the “Use a proxy server for your LAN” option is en-

abled, click on “Advanced”. Under “Exceptions” enter

the address “fritz.box” and click “OK”.

If no proxy server is used, click “Cancel”.

Google Chrome

Check whether the use of a proxy server is enabled. If so, en-

ter “fritz.box” as an exception in the proxy server settings.

Google Chrome uses the proxy settings of your operating sys-

tem (Windows or Mac OS). For more information, go to Google

Chrome Help and enter the keyword “network settings”.

Page 144 / 172

FRITZ!Box 6490 Cable

144

The User Interface Does Not Open

Other Web Browsers

Check whether the use of a proxy server is enabled. If so, en-

ter “fritz.box” as an exception in the proxy server settings.

For more information on the proxy settings, see the Help for

your web browser.

Configuring the Computer’s Network Adapter

On your computer, enable the setting “Obtain an IP Address

Automatically” for the network adapter used to connect to the

FRITZ!Box. For instructions, see

page 124

.

Opening the User Interface Using an Emergency IP

Address

The FRITZ!Box has an “emergency IP address” (169.254.1.1)

at which it can always be reached. You can use this IP ad-

dress as follows:

1.

Connect your computer to the “LAN 2” port of the

FRITZ!Box using a LAN cable.

2.

If your computer is already connected with the FRITZ!Box

over wireless LAN, clear the wireless connection.

3.

Make sure that the computer obtains its IP address auto-

matically; see

page 124

.

4.

Clear all other connections between your FRITZ!Box and

other network devices.

5.

In the web browser, enter the address

169.254.1.1

.

6.

When the FRITZ!Box user interface is displayed, enable

the DHCP server of the FRITZ!Box:

In the user interface, select “Home Network / Network /

Network Settings”. Click the “IPv4 Addresses” button,

enable the option “Enable DHCP server” and click “OK”.

Page 145 / 172

Cannot Establish a Wireless LAN Connection

FRITZ!Box 6490 Cable

145

23.2

Cannot Establish a Wireless LAN Connection

If you cannot establish a wireless LAN connection between

your computer and the FRITZ!Box, this may be due to a variety

of causes.

Work through the following steps in sequence until the error

has been resolved.

Switching On the Computer’s Wireless LAN Adapter

The wireless LAN adapter in your computer must be ready for

operation. On many notebooks the built-in wireless LAN

adapter can be switched on by pushing a button or entering a

key combination.

For more information, see the manual of your computer.

Enable the Wireless Radio Network of the FRITZ!Box

When the “WLAN” LED is off, press the “WLAN” button on the

FRITZ!Box. Hold it down until the “WLAN” begins flashing.

The wireless network is switched on and the “WLAN” LED

lights up.

Announcing the Name of the Wireless Radio Network

If the wireless LAN software on your computer cannot find the

wireless radio network of the FRITZ!Box, make the following

setting in the FRITZ!Box:

1.

Connect a computer to the FRITZ!Box with a network ca-

ble; see

page 19

.

2.

Open the FRITZ!Box user interface; see

page 25

.

3.

Select “WLAN / Radio Network”.

4.

Enable the option “Name of the radio network visible”.

5.

Click “Apply”.

6.

Remove the network cable and establish a connection

via wireless LAN.

Rate

Popular FRITZ Models

Famous Router IPs

Famous Router Companies

Bookmark Our Site

Share