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This section will guide you to solve abnormal situations if you cannot access into the Internet
after installing the router and finishing the web configuration. Please follow sections below to
check your basic installation status stage by stage.
z
Checking if the hardware status is OK or not.
z
Checking if the network connection settings on your computer are OK or not.
z
Pinging the router from your computer.
z
Checking if the ISP settings are OK or not.
z
Backing to factory default setting if necessary.
If all above stages are done and the router still cannot run normally, it is the time for you to
contact your dealer for advanced help.
6.1 Checking If the Hardware Status Is OK or Not
Follow the steps below to verify the hardware status.
1.
Check the power line and WLAN/LAN cable connections.
Refer to “
1.3 Hardware Installation”
for details.
2.
Turn on the router. Make sure the
ACT LED
blink once per second and the
correspondent
LAN LED
is bright.
3.
If not, it means that there is something wrong with the hardware status. Simply back to
“1.3 Hardware Installation”
to execute the hardware installation again. And then, try
again.
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6.2 Checking If the Network Connection Settings on Your
Computer Is OK or Not
Sometimes the link failure occurs due to the wrong network connection settings. After trying
the above section, if the link is stilled failed, please do the steps listed below to make sure the
network connection settings is OK.
For Windows
±
The example is based on Windows XP. As to the examples for other operation
systems, please refer to the similar steps or find support notes in
www.DrayTek.com
.
1.
Go to
Control Panel
and then double-click on
Network Connections
.
2.
Right-click on
Local Area Connection
and click on
Properties
.
3.
Select
Internet Protocol (TCP/IP)
and then click
Properties
.
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4.
Select
Obtain an IP address automatically
and
Obtain DNS server address
automatically
.
For Mac OS
1.
Double click on the current used Mac OS on the desktop.
2.
Open the
Application
folder and get into
Network
.
3.
On the
Network
screen, select
Using DHCP
from the drop down list of Configure IPv4.
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6.3 Pinging the Router from Your Computer
The default gateway IP address of the router is
192.168.1.1. For some reason, you might need
to use “ping” command to check the link status of the router.
The most important thing is
that the computer will receive a reply from
192.168.1.1.
If not, please check the IP address
of your computer. We suggest you setting the network connection as
get IP automatically
.
(Please refer to the section 6.2)
Please follow the steps below to ping the router correctly.
For Windows
1.
Open the
Command
Prompt window (from
Start menu> Run
).
2.
Type
command
(for Windows 95/98/ME) or
cmd
(for Windows NT/ 2000/XP/Vista).
The DOS command dialog will appear.
3.
Type ping
192.168.1.1 and press [Enter]. If the link is OK, the line of
“Reply from
192.168.1.1:bytes=32 time<1ms TTL=255”
will appear.
4.
If the line does not appear, please check the IP address setting of your computer.
For MacOs (Terminal)
1.
Double click on the current used MacOs on the desktop.
2.
Open the
Application
folder and get into
Utilities
.
3.
Double click
Terminal
. The Terminal window will appear.
4.
Type
and press [Enter]. If the link is OK, the line of
“64 bytes from
192.168.1.1: icmp_seq=0 ttl=255 time=xxxx ms
” will appear.
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6.4 Checking If the ISP Settings are OK or Not
Open
WAN >> Internet Access
page and then check whether the ISP settings are set
correctly. Click
Details Page
of WAN1/WAN2
to review the settings that you configured
previously.
6.5 Problems for 3G Network Connection
When you have trouble in using 3G network transmission, please check the following:
Check if USB LED lights on or off
You have to wait about 15 seconds after inserting 3G USB Modem into your Vigor2830. Later,
the USB LED will light on which means the installation of USB Modem is successful. If the
USB LED does not light on, please remove and reinsert the modem again. If it still fails,
restart Vigor2830.
USB LED lights on but the network connection does not work
Check the PIN Code of SIM card is disabled or not. Please use the utility of 3G USB Modem
to disable PIN code and try again. If it still fails, it might be the compliance problem of system.
Please open DrayTek Syslog Tool to capture the connection information (WAN Log) and send
the page (similar to the following graphic) to the service center of DrayTek.
19216811.live