This page shows authenticated wireless stations and their status.
Authenticated Stations
This page will display all the current authenticated users connect to this
router wireless.
Click the
Refresh
button to refresh this page.
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Diagnostics
This router is capable of testing the DSL connection. The individual tests are listed below. If a test displays a fail status, click "Re-Run Diagnostic Tests" at the
bottom of this page to make sure the fail status is consistent. If the test continues to fail, click
Help
and follow the troubleshooting procedures.
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Ethernet Connection Test
Pass:
Indicates that the Ethernet interface from your computer is connected to the LAN port of your DSL Router. A flashing or solid green LAN
LED on the router also signifies that an Ethernet connection is present and that this test is successful.
Fail:
Indicates that the DSL Router does not detect the Ethernet interface on your computer.
If the test fails, follow the troubleshooting procedures listed below and re-run the diagnostics tests by clicking the ‘Rerun Diagnostic Tests’ button at the bottom of
this page. If all the tests pass, close and restart your Web browser to access the Internet.
Troubleshooting:
1.
If you are not able to access this page, verify that the Ethernet cable from your computer or your hub is connected to the LAN port on DSL Router. Reseat
the cable by unplugging both ends and reconnecting them to their respective ports.
2.
Turn off the DSL Router, wait 10 seconds and turn it back ON.
3.
Make sure you are using the Ethernet cable supplied with your DSL Router
4.
With the router on, press the reset button on the DSL Router for at least six seconds and release it. This resets the DSL Router to its default settings. Wait
for the DSL Router to initialize, then close and restart your Web browser. To reconfigure the router, type your DSL Account username and password.
USB Connection Test
Pass:
Indicates that the USB interface from your computer is connected to the LAN port of your DSL Router.
Fail:
Indicates that the DSL Router does not detect the USB interface on your computer.
If the test fails, follow the troubleshooting procedures listed below and re-run the diagnostics tests by clicking the ‘Rerun Diagnostic Tests’ button at the bottom of
this page. If all the tests pass, close and restart your Web browser to access the Internet.
Troubleshooting:
1.
If there is no connection to the USB port of the DSL Router, this test should fail.
2.
If you are not able to access this page, verify that the USB cable from your computer or your hub is connected to the LAN port on the DSL Router. Reseat
the USB cable by unplugging both ends and reconnecting them to their respective ports.
3.
Turn off the DSL Router, wait 10 seconds and turn it back ON.
4.
With the router on, press the reset button on the DSL Router for at least six seconds and release it. This resets the DSL Router to its default settings. Wait
for the DSL Router to initialize, then close and restart your Web browser. To reconfigure the router, type your DSL Account username and password.
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Wireless Connection Test
Pass:
Indicates that the Wireless interface from your computer is connected to the LAN port of your DSL Router. A flashing or solid green LAN
LED on the router also signifies that a Wireless connection is present and that this test is successful.
Fail:
Indicates that the DSL Router does not detect the Wireless interface on your computer.
If the test fails, follow the troubleshooting procedures listed below and re-run the diagnostics tests by clicking the ‘Rerun Diagnostic Tests’ button at the bottom of
this page. If all the tests pass, close and restart your Web browser to access the Internet.
Troubleshooting:
1.
Verify that the Wireless configurations from your computer and your DSL router are matched and corrected.
2.
Turn off the DSL Router, wait 10 seconds and turn it back ON.
3.
With the router on, press the reset button on the DSL Router for at least six seconds and release it. This resets the DSL Router to its default settings. Wait
for the DSL Router to initialize, then close and restart your Web browser. To reconfigure the router, type your DSL Account username and password.
ADSL Synchronization Test
Pass:
Indicates that the DSL modem has detected a DSL signal from the telephone company. A solid DSL LED on the modem also indicates the
detection of a DSL signal from the telephone company.
Fail:
Indicates that the DSL modem does not detect a signal from the telephone company's DSL network. The DSL LED will continue to flash
green.
If the test fails, follow the troubleshooting procedures listed below and re-run the diagnostics tests by clicking the ‘Rerun Diagnostic Tests’ button at the bottom of
this page. If all the tests pass, close and restart your Web browser to access the Internet.
Troubleshooting:
1.
Make sure your phone line is plugged into the modem.
2.
After turning on your DSL modem, wait for at least one minute to establish a connection. Run the diagnostic tests again by clicking the Rerun Diagnostic
Tests button at the bottom of this page.
3.
Make sure there is no DSL micro filter on the phone cord connecting the DSL modem to the wall jack.
4.
Make sure you are using the phone cord that was supplied with your DSL modem or another similar phone cord with four copper wires visible in the plug.
5.
If your DSL has been functioning properly for a long period of time and you suddenly are experiencing this problem, there may be a problem with the DSL
network. You may need to wait from 30 minutes to a couple of hours, and if you still do not have a solid DSL LED on your modem, call Technical Support.
6.
Turn off the power to the DSL modem, wait 10 seconds and turn it back on. Wait at least one minute and if the DSL LED on the modem remains a solid color,
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close your Web browser and restart it.
ATM OAM Segment Ping Test
Pass:
Indicates that the DSL modem can communicate with the DSL provider network.
Fail:
Indicates that the DSL modem may not be able to communicate with the DSL provider network. This test may have an effect on your
Internet connectivity. Occasionally the DSL provider network may intentionally block this traffic. Therefore if this test fails but you are still
able to access the Internet, there is no need to troubleshoot this issue.
If the test fails, follow the troubleshooting procedures listed below and re-run the diagnostics tests by clicking the ‘Rerun Diagnostic Tests’ button at the bottom of
this page. If all the tests pass, close and restart your Web browser to access the Internet.
Troubleshooting:
NOTE:
This test will fail if Test ADSL Synchronization also fails. Troubleshoot the Test ADSL Synchronization test first.
1.
Turn off the DSL modem, wait 10 seconds and turn it back on.
2.
With the modem on, press the external reset button on the DSL modem for at least six seconds and release it. This resets the DSL modem to its default
settings. Wait for the DSL modem to completely restart, then close and restart your Web browser. To reconfigure the modem, type your DSL Account
username and password.
3.
If this is the first time you are setting up your DSL modem, you may need to reconfigure your VPI/VCI settings. Contact ISP Technical Support for assistance.
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