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Frequently Asked Questions
Wired Network Camera Features
1 What is an Internet Camera?
The Internet Camera is a standalone system connecting directly to an Ethernet or Fast Ethernet network and supported by the wireless transmission based on the
IEEE 802.11g standard. It is different from the conventional PC Camera. The Internet Camera is an all-in-one system with built-in CPU and web-based solutions
providing a low cost solution that can transmit high quality video images for monitoring. The Internet Camera can be managed remotely, accessed and controlled from
any PC/Notebook over the Intranet or Internet via a Web browser.
2 What is the maximum number of users that can be allowed to access DCS-900 simultaneously?
The maximum number of users that can log onto the Internet Camera at the same time is 8. Please keep in mind the overall performance of the transmission speed
will slow down when multiple users are logged on.
3 What algorithm is used to compress the digital image?
The Internet Camera utilizes MPEG-4 Simple Profile image compression technology to provide high quality images. MPEG-4 Simple Profile is a standard for image
compression and can be applied to various web browser and application software without the need to install extra software.
4 Can I capture still images from the Internet Camera?
Yes you are able to capture still images with the snapshot function from the IPView SE application supplied with the Internet Camera CD-ROM. You may also record
snapshots using the snapshot feature on the Home page. When viewing this page, press the “snapshot” button on your Web browser to capture the image and save to
your hard drive.
5 Can the Internet Camera be used outdoors?
The Internet Camera is not weatherproof. It needs to be equipped with a weatherproof case to be used outdoors and it is not recommended.
6 What network cabling is required for the Internet Camera?
The Internet Camera uses Category 5 UTP Twisted-pair cable allowing 10 Base-T and 100 Base-T networking.
7 Can the Internet Camera be setup as a PC-cam on the computer?
No, the Internet Camera is used only on Ethernet and Fast Ethernet network or supported by wireless transmission. The D-Link DSB-C110, DSB-C310 can be used
as a PC Camera (Webcam).
8 Can the Internet Camera be connected on the network if it consists of only private IP Addresses?
Yes, the Internet Camera can be connected to a LAN with private IP Addresses.
9 Can the Internet Camera be installed if a firewall exists on the network?
If a firewall exists on the network, port 80 is open for ordinary data communication. You will need to do port forwarding by opening a port to the camera. Please refer to
your firewall’s product manual for detailed instructions.
10 Why can’t I access the Internet Camera from a Web browser?
The possible cause might be the IP Address for the Internet Camera is already being used by another device. To correct the possible problem, you need to first
disconnect the Internet Camera from the network. Then run the PING utility (follow the instructions in the section titled “PING Your IP Address:). If there is a reply, it
indicates that there is another device on the network with the same IP address. You will need to run the Install Wizard again and change the IP address of the camera.
Other possible problems might be due to the network cable. Try replacing your network cable. Test the network interface of the product by connecting a local computer
directly to the unit, utilizing a standard Crossover Cable, and run the PING utility. If the problem is not solved, the Internet Camera might be faulty.
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Wired Network Camera Installation
11 Why does the Power LED not light up constantly?
The power supply used might be at fault. Confirm that you are using the provided power supply, which is DC 5V, for the Internet Camera and verify that the power
supply is well connected.
12 Why does the LAN LED not light up properly?
There might be a problem with the network cable. To confirm that the cables are working, PING the address of a known device on the network. If the cabling is OK and
your network is reachable, you should receive a reply similar to the following (
bytes = 32 time = 2 ms).
Another possible problem may be that the network device utilized by the Internet Camera is not functioning properly, such as hubs or switches. Confirm the power for
the devices are well connected and functioning properly.
13 Why does the Internet Camera work locally but not externally?
This might be caused by the firewall protection. Check the Internet firewall with your system administrator. The firewall may need to have some settings changed in
order for the Internet Camera to be accessible outside your local LAN. Refer to page 47 for more information about installing your camera behind a router.
Make sure that the Internet Camera isn’t conflicting with any web server you may have running on your network.
The default router setting might be a possible reason. Check that the configuration of the router settings allows the Internet Camera to be accessed outside your local
LAN.
14 Why does a series of broad vertical white lines appear through out the image?
It could be that the CMOS sensor (a square panel situated behind the lens that measures the light signals and changes it into a digital format so your computer can
present it into an image that you are familiar with) has become overloaded when it has been exposed to bright lights such as direct exposure to sunlight or halogen
lights. Reposition the Internet Camera into a more shaded area immediately as prolonged exposure to bright lights will damage the CMOS sensor.
15 The focus on the Internet Camera is bad, how can I correct it?
Adjust the Internet Camera focus manually as described in the section titled “Adjusting the Camera Focus” on this manual.
16 Noisy images occur. How can I solve the problem?
The video images might be noisy if the Internet Camera is used in a very low light environment. To solve this issue you need more lighting, or click on the Nightshot
button on the Home page.
17 The images are poor quality, how can I improve the image quality?
Make sure that your computers display properties are set to at least 6-bit color. Using 16 or 256 colors on your computer will produce dithering artifacts in the image,
making the image look as if it is of poor quality.
The configuration on the Internet Camera image display is incorrect. Through the Web Configuration Video section of the web management you need to adjust the
image related parameters for improved images such as: brightness, contrast, hue and light frequency. Please refer to the Web Configuration section for detailed
information.
18 Why are no images available through the Web browser?
The ActiveX might be disabled. If you are viewing the images from Internet Explorer make sure ActiveX has been enabled in the Internet Options menu. You may also
need to change the security settings on your browser to allow the ActiveX plug-in to be installed.
If you are using Internet Explorer with a version number of lower than 5, then you will need to upgrade your Web browser software in order to view the streaming video
transmitted by the Internet Camera.
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How to Ping Your IP Address
The PING (Packet Internet Groper) command can determine whether a specific IP Address is accessible by sending a packet to the specific address and waiting for a
reply. It is a very useful tool to confirm if the IP Address conflicts with the Internet Camera over the network.
Follow the step-by-step procedure below to utilize the PING command.
Start a
DOS
window
Start
Æ
Program
Æ
Accessories
Æ
Command Prompt
.
Type
ping x.x.x.x
, where
x.x.x.x
is the IP Address of the Internet Camera.
A successful connection to the camera will be indicated by 4 reply statements (below).
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If you fail to connect to your camera you will see the following:
Check to see if you have entered your camera’s IP Address correctly or reassign your camera’s IP Address.
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Adjusting the Camera Focus
To help you get the best image quality, keep in mind that while adjusting the DCS-900 focus you can preview the image quality from your Web browser.
NOTE:
You can further adjust the Internet Camera’s image quality through the Web Configuration under SETUP > Video. Please refer to the Web
Configuration section for further details.
Warning:
Direct exposure to sunlight may cause permanent damage to the CMOS sensor. Therefore do not expose the Internet Camera’s lens directly to
sunlight.
The Internet Camera is designed for indoor usage and if your application requires prolonged exposure to sunlight, a sun visor is recommended
to protect the Internet Camera.

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