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D-Link DCS-1130 User Manual

Section 4 - Troubleshooting

7 Can the Internet Camera be used as a webcam for my computer?

No, the Internet Camera only functions through an Ethernet or wireless network. Other cameras such as the D-Link

DSB-C110 and DSB-C310 can be used as a PC Camera (webcam).

8 Can the Internet Camera be connected to a network if it consists of only private IP Addresses?

Yes, the Internet Camera can be connected to a LAN with private IP Addresses.

9 Can the Internet Camera be installed if a firewall exists on the network?

If a firewall exists on the network, port 80 needs to be opened for data communication. You will need to do port forwarding

by opening a port to the camera. Please refer to your firewall’s product manual for detailed instructions.

10 Why can’t I access the Internet Camera from a web browser?

A possible cause might be that the IP Address for the Internet Camera is already being used by another device. To

correct the possible problem, you need to first disconnect the Internet Camera from the network. Then try to PING

(follow the instructions in the section titled How to PING Your IP Address:) the IP address your Internet Camera is set

to use. If there is a reply, it indicates that there is another device on the network with the same IP address. You will

need to run the Install Wizard again and change the IP address of the camera.

Other possible problems might be due to the network cable; try using another network cable. Test the network interface

of the product by connecting a local computer directly to the unit, utilizing a standard Crossover Cable, and run the

PING utility. If the problem is not solved, the Internet Camera might be faulty.

Internet Camera Installation

11 Why does the Power LED not light up?

Make sure that you are using the provided power supply for the Internet Camera and verify that the power supply is

securely connected.

12 Why does the Internet Camera work locally but not externally?

This might be caused by a firewall. Check with your system administrator; the firewall may need to have some settings

changed in order for the Internet Camera to be accessible outside your local LAN. Refer to page 39 for more information

about installing your camera behind a router.

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D-Link DCS-1130 User Manual

Section 4 - Troubleshooting

Make sure that the Internet Camera isn’t conflicting with any web server you may have running on your network.

The default router setting might be a possible reason. Check that the configuration of the router settings allows the

Internet Camera to be accessed outside your local LAN.

14 Why does a series of broad vertical white lines appear through out the image?

It could be that the CMOS sensor used to record video has become overloaded from exposure to bright lights, such

as direct exposure to sunlight or halogen lights. Reposition the Internet Camera into a more shaded area immediately,

as prolonged exposure to bright lights will damage the CMOS sensor.

15 The video image is blurry, how can I correct it?

You can adjust the Internet Camera focus manually by rotating the focus ring on the front of the camera.

16 The video image is noisy(has small colored dots). How can I solve the problem?

The video images might be noisy if the Internet Camera is used in a very low light environment.

17 The images are low quality or blocky. How can I improve the image quality?

Make sure that your computers display properties are set to at least 6-bit color. Using 16 or 256 colors on your computer

will produce dithering artifacts in the image, making the image look as if it is of poor quality.

You can also adjust image settings in the camera’s web interface. In the Image Setup section of the web interface,

you can adjust image related parameters including brightness, contrast, and saturation. Please refer to the

Setup

>

Image Setup

section for detailed information.

18 Why are no images available through the Web browser?

ActiveX might be disabled on your web browser. If you are viewing the images from Internet Explorer, make sure

ActiveX has been enabled in the Internet Options menu. You may also need to change the security settings on your

browser to allow the ActiveX plug-in to be installed.

If you are using Internet Explorer version 5 or lower, then you will need to upgrade your Web browser software in order

to view the streaming video transmitted by the Internet Camera. Also, make sure that your anti-virus program is not

blocking ActiveX controls.

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D-Link DCS-1130 User Manual

Appendix A - Installing the DCS-1130 on a Router Without UPnP

Appendix A: Installing the DCS-1130 on a Router

Without UPnP

If you connect your camera to an Internet router that does not support

UPnP, you can assign your camera to a DMZ connection on your router.

For more details, refer to your router’s User Manual for more details on

configuring your camera to use a DMZ connection.

If you have multiple cameras you wish to connect, or if you do not want

to use DMZ, follow these steps to allow multiple remote access to your

cameras:

1) Identify your camera on the network

2) Assign a local IP address and port for your camera

3) Determine your router’s WAN IP Address (Enable Remote

Viewing)

4) Open virtual server ports for your router (Enable Remote Viewing)

1) Identify Your Camera on the Network

• Log in to your camera’s web interface from a computer on the same

local (home) network

• Click

on

the

MAINTENANCE

tab, and select

Device

Management

• Enter a unique

Camera Name

for your camera

Note

: Giving your camera a unique name is important when setting

up multiple cameras on your network.

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D-Link DCS-1130 User Manual

Appendix A - Installing the DCS-1130 on a Router Without UPnP

2) Assign an IP Address and Port for Your Camera

• Click on the

SETUP

tab, and select

Network Setup

A local IP address is required to configure your camera and to view your

camera within your local network. You may use the default camera IP

address of 192.168.0.20. If you wish to use a different IP address, be

sure that the camera settings correspond to your network settings. The

Default Gateway

will be the IP address of your router’s local IP address

(e.g.192.168.0.1, if you are using a D-Link router).

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D-Link DCS-1130 User Manual

Appendix A - Installing the DCS-1130 on a Router Without UPnP

3) Open the HTTP Port

The

HTTP port

option under

Port Detail Settings

is used when multiple

cameras are being installed behind a single public IP address and will

be accessed remotely OR for using a port other than the default port for

image viewing. For each additional camera that is installed, you must

assign the appropriate Web server port for each camera to enable remote

viewing.

By default, port 80 (Web server port) is open. If these ports are available

for use, you DO NOT have to open a second port and can proceed to

the next section.

If port 80 is not available (for example, if you are already using port 80

to run a Web server or your ISP blocks access on port 80), you MUST

open a second port and designate a new Web server port (800, 801,

802, etc.). Similarly, if port 554 is not available, you will need to open a

different port for RTSP.

Note

:Be sure to take note of these settings since these same settings will be used to configure your router.

Note

: Some ISPs block traffic on commonly used ports like port 80 to disallow consumers from putting a server on their

network. Be sure to check with your ISP so that you can open the appropriate ports accordingly. If your ISP does not

pass traffic on port 80, you will need to change the Web server port the camera uses from 80 to something else, like

800. If you are behind a residential gateway, you will need to open a corresponding port on your gateway as well. Not

all gateways are the same. Please refer to your gateway’s user’s manual for specific instructions on how to forward

ports.