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D-Link DCS-1100/1130 User Manual

Section 5 - Troubleshooting

Troubleshooting

This chapter provides solutions to problems that can occur during the installation and operation of the DCS-1100/1130.

Read the following descriptions if you are having problems. (The examples below are illustrated in Windows

®

Vista

™

and XP.

If you have a different operating system, the screenshots on your computer will look similar to the following

examples.)

1. What is Remote Access? How do I enable it?

Remote Access allows you to access your camera from any PC connected to the Internet through a web browser. This

lets you view your camera feed and manage your camera’s settings when you’re away from home.

To enable Remote Access, simply go through the Camera Installation Wizard included on the Installation CD that came

in your package. You can also download the wizard from the following websites:

DCS-1100: http://dcs-1100.mydlink.com

DCS-1130: http://dcs-1130.mydlink.com

After going through the wizard, you should see Remote Status: Enabled on the summary page.

If you see Remote Status: Disabled, make sure that:

...the front LED on your camera is lit solid green

...your Internet connection is working

...your router’s LAN & WAN connections are working properly

...your router has UPnP enabled (if your router does not support UPnP, please refer to Appendix A)

...your router can get a public IP

...your router is upgraded to the latest firmware

...you have tried rebooting your router by unplugging it, then plugging it back in

After checking the above items, you can click the

Retry

button to refresh the summary screen to see if Remote Access

has been enabled.

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D-Link DCS-1100/1130 User Manual

Section 5 - Troubleshooting

2. What can I do if I forget my password?

If you forget your password, you will need to perform a hard reset of your camera. This process will change all your

settings back to the factory defaults.

To reset your camera, please use an unfolded paperclip to press and hold the

RESET

button for at least 6 seconds

while your camera is plugged in.

3. In addition to using mydlink.com, is there another way to access my camera remotely over the Internet?

Yes, you can access your camera over the Internet through the following URL after successfully installing your camera

through the Camera Installation Wizard:

http://[mydlink No.].mydlink.com

For example, if your camera’s mydlink No. was 12345678, you would be able to access your camera remotely

by opening your web browser and going to http://12345678.mydlink.com

This URL will open a webpage where you will be asked to log in by entering your camera’s password. After entering

your password, your camera’s Live View window will open, and you will be able to configure your camera as well.

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D-Link DCS-1100/1130 User Manual

Appendix A - Installing the DCS-1100/1130 on a Router Without UPnP

Appendix A: Installing the DCS-1100/1130 on a

Router Without UPnP

If you connect your camera to an Internet router that does not support

UPnP, you can assign your camera to a DMZ connection on your router.

For more details, refer to your router’s User Manual for more details on

configuring your camera to use a DMZ connection.

If you have multiple cameras you wish to connect, or if you do not want

to use DMZ, follow these steps to allow multiple remote access to your

cameras:

1) Identify your camera on the network

2) Assign a local IP address and port for your camera

3) Determine your router’s WAN IP Address (Enable Remote

Viewing)

4) Open virtual server ports for your router (Enable Remote Viewing)

1) Identify Your Camera on the Network

• Log in to your camera’s web interface from a computer on the same

local (home) network

• Click

on

the

MAINTENANCE

tab, and select

Device

Management

• Enter a unique

Camera Name

for your camera

Note

: Giving your camera a unique name is important when setting

up multiple cameras on your network.

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D-Link DCS-1100/1130 User Manual

Appendix A - Installing the DCS-1100/1130 on a Router Without UPnP

2) Assign an IP Address and Port for Your Camera

• Click on the

SETUP

tab, and select

Network Setup

A local IP address is required to configure your camera and to view your

camera within your local network. You may use the default camera IP

address of 192.168.0.20. If you wish to use a different IP address, be

sure that the camera settings correspond to your network settings. The

Default Gateway

will be the IP address of your router’s local IP address

(e.g.192.168.0.1, if you are using a D-Link router).

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D-Link DCS-1100/1130 User Manual

Appendix A - Installing the DCS-1100/1130 on a Router Without UPnP

3) Open the HTTP Port

The

HTTP port

option under

Port Detail Settings

is used when multiple

cameras are being installed behind a single public IP address and will

be accessed remotely OR for using a port other than the default port for

image viewing. For each additional camera that is installed, you must

assign the appropriate Web server port for each camera to enable remote

viewing.

By default, port 80 (Web server port) is open. If these ports are available

for use, you DO NOT have to open a second port and can proceed to

the next section.

If port 80 is not available (for example, if you are already using port 80

to run a Web server or your ISP blocks access on port 80), you MUST

open a second port and designate a new Web server port (800, 801,

802, etc.). Similarly, if port 554 is not available, you will need to open a

different port for RTSP.

Note

:Be sure to take note of these settings since these same settings will be used to configure your router.

Note

: Some ISPs block traffic on commonly used ports like port 80 to disallow consumers from putting a server on their

network. Be sure to check with your ISP so that you can open the appropriate ports accordingly. If your ISP does not

pass traffic on port 80, you will need to change the Web server port the camera uses from 80 to something else, like

800. If you are behind a residential gateway, you will need to open a corresponding port on your gateway as well. Not

all gateways are the same. Please refer to your gateway’s user’s manual for specific instructions on how to forward

ports.