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Page 21 / 64 Scroll up to view Page 16 - 20
About This Guide
OL-29161-01
x vii
About This Guide
Introduction
Welcome. This guide provides instructions and recommendations for placing,
installing, configuring, operating, maintaining, and troubleshooting the DPC3928
(with or without a battery) and EPC3928 DOCSIS Wireless Residential Voice
Gateways.
Purpose
This guide covers the following product models:
DPC3928 DOCSIS Wireless Residential Voice Gateway (with or without a
battery)
EPC3928 DOCSIS Wireless Residential Voice Gateway
All features described in this guide are standard to these models of residential
gateways unless otherwise noted. For the purpose of this guide, whenever a feature
or option applies to only a specific model, the model number is specified. If a model
number is not specified, then the feature or option applies to both of the models.
Audience
This guide is written for the home subscriber.
Document Version
This is the second formal release of this document. In addition to minor text and
graphic changes, changes have been made to add information about the DPC3928
with battery option and to provide information about compliance with Commission
Regulations (EU) No. 1275/2008 and 801/2013.
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Page 23 / 64
OL-29161-01
1
Introduction
This chapter provides an overview of residential gateway features,
indicators, and connectors to help you become familiar with the
residential gateway and the benefits it offers. This chapter also lists the
accessories and equipment that are provided with the residential
gateway so that you can verify that you received all of these items.
1
Chapter 1
Introducing the DOCSIS
Wireless Residential Voice
Gateway
In This Chapter
Introduction
..........................................................................................
2
What's In the Carton?
...........................................................................
3
Front Panel Description
.......................................................................
4
Back Panel Description
........................................................................
6
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Chapter 1
Introducing the DOCSIS Wireless Residential Voice Gateway
2
OL-29161-01
Introduction
Your new Cisco
®
Model DPC3928 DOCSIS
®
3.0 or EPC3928 EuroDOCSIS™ Wireless
Residential Gateway with Embedded Digital Voice Adapter is a cable modem that
meets industry standards for high-speed data connectivity along with reliable digital
telephone service. The DPC3928 and EPC3928 residential gateway delivers data,
voice and wired (Ethernet) or wireless gateway capabilities to connect a variety of
devices in the home or small office and support high-speed data access and cost-
effective voice services, all in one device.
This guide provides procedures and recommendations for placing, installing,
configuring, operating, and troubleshooting your DPC3928 and EPC3928 residential
gateway for high-speed Internet and digital telephone service for your home or
office. Refer to the appropriate section in this guide for the specific information you
need for your situation. Contact your service provider for more information about
subscribing to these services.
Your new residential gateway offers the following outstanding benefits and features:
Compliant with DOCSIS
and EuroDOCSIS 3.0, 2.0, and 1.x standards along with
PacketCable™ and EuroPacketCable™ specifications to deliver high-end
performance and reliability
High performance broadband Internet connectivity to energize your online
experience
Two-line embedded digital voice adapter for wired telephony service
Four 1000/100/10BASE-T Ethernet ports to provide wired connectivity
802.11n Wireless Access Point
User configurable Parental Control blocks access to undesirable Internet sites
Advanced firewall technology deters hackers and protects the home network
from unauthorized access
Attractive compact design that allows for vertical, horizontal, or wall-mounted
operation
Color-coded interface ports and corresponding cables simplify installation and
setup
DOCSIS-5 compliant LED labeling and behavior provides a user and technician
friendly method to check operational status and act as a troubleshooting tool
Allows automatic software upgrades by your service provider
Page 25 / 64
What's In the Carton?
OL-29161-01
3
What's In the Carton?
When you receive your residential gateway, you should check the equipment and
accessories to verify that each item is in the carton and that each item is undamaged.
The carton contains the following items:
One DPC3928 or EPC3928 DOCSIS
Wireless Residential Voice Gateway
(no battery)
Or one DPC3928 (with battery)
One Ethernet cable (May not be
provided with all products.)
One USB cable (Image may vary from
actual product. May not be provided
with all products.)
One Lithium Ion cartridge battery
(Image may vary from product. May
not be provided with all products.)
One power adapter (models requiring
external power supply)
If any of these items are missing or damaged, please contact your service provider
for assistance.
Notes:
You need an optional cable signal splitter and additional standard RF coaxial
cables if you want to connect a VCR, a Digital Home Communications Terminal
(DHCT) or a set-top converter, or a TV to the same cable connection as your
residential gateway.
If your product supports telephone service, cables and other equipment needed
for telephone service must be purchased separately. Contact your service
provider to inquire about the equipment and cables you need for telephone
service.

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