About This Guide

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About This Guide

Introduction

Welcome. This guide provides instructions and recommendations for placing,

installing, configuring, operating, maintaining, and troubleshooting the DPC3928

(with or without a battery) and EPC3928 DOCSIS Wireless Residential Voice

Gateways.

Purpose

This guide covers the following product models:



DPC3928 DOCSIS Wireless Residential Voice Gateway (with or without a

battery)



EPC3928 DOCSIS Wireless Residential Voice Gateway

All features described in this guide are standard to these models of residential

gateways unless otherwise noted. For the purpose of this guide, whenever a feature

or option applies to only a specific model, the model number is specified. If a model

number is not specified, then the feature or option applies to both of the models.

Audience

This guide is written for the home subscriber.

Document Version

This is the second formal release of this document. In addition to minor text and

graphic changes, changes have been made to add information about the DPC3928

with battery option and to provide information about compliance with Commission

Regulations (EU) No. 1275/2008 and 801/2013.

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Introduction

This chapter provides an overview of residential gateway features,

indicators, and connectors to help you become familiar with the

residential gateway and the benefits it offers. This chapter also lists the

accessories and equipment that are provided with the residential

gateway so that you can verify that you received all of these items.

1

Chapter 1

Introducing the DOCSIS

Wireless Residential Voice

Gateway

In This Chapter



Introduction

..........................................................................................

2



What's In the Carton?

...........................................................................

3



Front Panel Description

.......................................................................

4



Back Panel Description

........................................................................

6

Chapter 1

Introducing the DOCSIS Wireless Residential Voice Gateway

2

OL-29161-01

Introduction

Your new Cisco

®

Model DPC3928 DOCSIS

®

3.0 or EPC3928 EuroDOCSIS™ Wireless

Residential Gateway with Embedded Digital Voice Adapter is a cable modem that

meets industry standards for high-speed data connectivity along with reliable digital

telephone service. The DPC3928 and EPC3928 residential gateway delivers data,

voice and wired (Ethernet) or wireless gateway capabilities to connect a variety of

devices in the home or small office and support high-speed data access and cost-

effective voice services, all in one device.

This guide provides procedures and recommendations for placing, installing,

configuring, operating, and troubleshooting your DPC3928 and EPC3928 residential

gateway for high-speed Internet and digital telephone service for your home or

office. Refer to the appropriate section in this guide for the specific information you

need for your situation. Contact your service provider for more information about

subscribing to these services.

Your new residential gateway offers the following outstanding benefits and features:



Compliant with DOCSIS

and EuroDOCSIS 3.0, 2.0, and 1.x standards along with

PacketCable™ and EuroPacketCable™ specifications to deliver high-end

performance and reliability



High performance broadband Internet connectivity to energize your online

experience



Two-line embedded digital voice adapter for wired telephony service



Four 1000/100/10BASE-T Ethernet ports to provide wired connectivity



802.11n Wireless Access Point



User configurable Parental Control blocks access to undesirable Internet sites



Advanced firewall technology deters hackers and protects the home network

from unauthorized access



Attractive compact design that allows for vertical, horizontal, or wall-mounted

operation



Color-coded interface ports and corresponding cables simplify installation and

setup



DOCSIS-5 compliant LED labeling and behavior provides a user and technician

friendly method to check operational status and act as a troubleshooting tool



Allows automatic software upgrades by your service provider

What's In the Carton?

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What's In the Carton?

When you receive your residential gateway, you should check the equipment and

accessories to verify that each item is in the carton and that each item is undamaged.

The carton contains the following items:

One DPC3928 or EPC3928 DOCSIS

Wireless Residential Voice Gateway

(no battery)

Or one DPC3928 (with battery)

One Ethernet cable (May not be

provided with all products.)

One USB cable (Image may vary from

actual product. May not be provided

with all products.)

One Lithium Ion cartridge battery

(Image may vary from product. May

not be provided with all products.)

One power adapter (models requiring

external power supply)

If any of these items are missing or damaged, please contact your service provider

for assistance.

Notes:



You need an optional cable signal splitter and additional standard RF coaxial

cables if you want to connect a VCR, a Digital Home Communications Terminal

(DHCT) or a set-top converter, or a TV to the same cable connection as your

residential gateway.



If your product supports telephone service, cables and other equipment needed

for telephone service must be purchased separately. Contact your service

provider to inquire about the equipment and cables you need for telephone

service.