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Page 51 / 64 Scroll up to view Page 46 - 50
Battery Maintenance
OL-29161-01
29
Battery Maintenance
If your residential gateway contains a battery backup feature, a high-capacity
rechargeable battery provides stand-by operation in the event of an AC power
failure. You can replace the battery without the use of any tools.
WARNING:
Fully charged high-capacity rechargeable batteries should be handled with
care. Replace only with the battery recommended by the manufacturer. Do not
disassemble it or attempt to recharge the battery outside the system. Do not
crush, puncture, dispose of in a fire, short the external contacts, or expose to
high temperature or immerse in water or other liquids. Dispose of the battery
in accordance with local regulations and instructions from your service
provider
.
Charging the Battery
The battery begins to charge automatically as soon as you attach the residential
gateway to the AC electrical outlet. When you first plug in the residential gateway,
the
POWER
LED status indicator illuminates.
Important:
It may take as long as 24 hours for the battery to charge fully.
Removing and Replacing the Battery
Under normal circumstances, the battery should last for several years. The
BATTERY
LED status indicator turns off to indicate that the battery should be
replaced soon. Contact your service provider to obtain replacement batteries and for
disposal instructions.
Follow these steps to remove and replace the battery. You can remove and replace
the battery without disconnecting the AC power source.
1
Turn the residential gateway so that you are facing the side with the battery
compartment.
2
Gently release the latch to open the battery cover and gain access to the battery
compartment.
3
Grasp the plastic strip on the front of the battery and gently slide the battery
forward to remove it from the battery compartment.
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Chapter 4
Maintaining the Battery
30
OL-29161-01
4
Insert a new battery into the battery compartment. Do not force the battery into
the compartment, but be sure to press the battery all the way in until it seats
fully.
5
Close the battery compartment door. The battery lock will automatically re-
engage.
Important:
It can take as long as 24 hours for the battery to charge fully.
Note:
Dispose of the battery in accordance with local regulations and
instructions from your service provider.
Using the Wireless Residential Voice Gateway Without a Battery
If you want, you can use the residential gateway without a battery. If you need to
remove the battery, follow the procedures found in
Removing and Replacing the
Battery
(on page 29).
Important:
If you choose to operate your residential gateway without a battery, you
risk losing your telephone service during a power outage.
Page 53 / 64
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31
Introduction
This chapter describes the most common issues that may occur after
the residential gateway is installed and provides possible solutions
and tips for improved performance of the residential gateway.
5
Chapter 5
Troubleshooting the DOCSIS
Wireless Residential Voice
Gateway
In This Chapter
Frequently Asked Questions
.............................................................
32
Common Troubleshooting Issues
.....................................................
37
Tips for Improved Performance
........................................................
39
Page 54 / 64
Chapter 5
Troubleshooting the DOCSIS Wireless Residential Voice Gateway
32
OL-29161-01
Frequently Asked Questions
This section provides answers to common questions about the residential gateway.
How Do I Configure TCP/IP Protocol?
To configure TCP/IP protocol, you need to have an Ethernet Network Interface Card
(NIC) with TCP/IP communications protocol installed on your system. TCP/IP is a
communications protocol used to access the Internet. This section contains
instructions for configuring TCP/IP on your Internet devices to operate with the
residential gateway in Microsoft Windows or Macintosh environments.
TCP/IP protocol in a Microsoft Windows environment is different for each
operating system. Follow the appropriate instructions in this section for your
operating system.
Configuring TCP/IP on Windows 7 Systems
1
Open Network Connections by clicking the
Start
button, and then clicking
Control Panel
.
2
In the Search field, type
adapter
, and then, under
Network and Sharing Center
,
click
View network connections
.
3
Right-click the connection that you want to change, and then click
Properties
. If
you are prompted for an administrator password or confirmation, type the
password or provide confirmation. The Local Area Connection Properties
window appears.
4
Click the
Networking
tab.
5
Under
This connection uses the following items
, click either
Internet Protocol
Version 4 (TCP/IPv4)
or
Internet Protocol Version 6 (TCP/IPv6)
, and then click
Properties
.
6
To specify IPv4 IP address settings, do one of the following:
To get IP settings automatically using DHCP, click
Obtain an IP address
automatically
, and then click
OK
.
To specify an IP address, click
Use the following IP address
, and then, in the
IP address
,
Subnet mask
, and
Default gateway
fields, type the IP address
settings.
7
To specify IPv6 IP address settings, do one of the following:
To get IP settings automatically using DHCP, click
Obtain an IPv6 address
automatically
, and then click
OK
.
To specify an IP address, click
Use the following IPv6 address
, and then, in
the
IPv6 address
,
Subnet prefix length
, and the
Default gateway
fields, type
the IP address settings.
Page 55 / 64
Frequently Asked Questions
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33
8
To specify DNS server address settings, do one of the following:
To get a DNS server address automatically using DHCP, click
Obtain DNS
server address automatically
, and then click
OK
.
To specify a DNS server address, click
Use the following DNS server
addresses
, and then, in the
Preferred DNS server
and
Alternate DNS server
fields, type the addresses of the primary and secondary DNS servers.
9
To change advanced DNS, WINS, and IP settings, click
Advanced
.
10
When you are finished, click
OK
.
11
Try to access the Internet. If you cannot access the Internet, contact your service
provider for further assistance.
Configuring TCP/IP on Windows XP Systems
1
Click
Start
, and depending on your Start menu setup, choose one of the
following options:
If you are using the Windows XP Default Start menu, choose
Connect to
,
choose
Show all connections
, and then go to Step 2.
If you are using the Windows XP Classic Start menu, select
Settings
, choose
Network Connections
, click
Local Area Connection
, and then go to Step 3.
2
Double-click the
Local Area Connection
icon in the LAN or High-Speed Internet
section of the Network Connections window.
3
Click
Properties
in the Local Area Connection Status window.
4
Click
Internet Protocol (TCP/IP)
, and then click
Properties
in the Local Area
Connection Properties window.
5
Select both
Obtain an IP address automatically
and
Obtain DNS server address
automatically
in the Internet Protocol (TCP/IP) Properties window, and then
click
OK
.
6
Click
Yes
to restart your computer when the Local Network window appears.
The computer restarts. The TCP/IP protocol is now configured on your PC, and
your Ethernet devices are ready for use.
7
Try to access the Internet. If you cannot access the Internet, contact your service
provider for further assistance.
Configuring TCP/IP on Macintosh Systems
1
Click the
Apple
icon in the upper-left corner of the Finder. Scroll down to
Control Panels
, and then click
TCP/IP
.
2
Click
Edit
on the Finder at the top of the screen. Scroll down to the bottom of the
menu, and then click
User Mode
.
3
Click
Advanced
in the User Mode window, and then click
OK
.
4
Click the Up/Down selector arrows located to the right of the Connect Via
section of the TCP/IP window, and then click
Using DHCP Server
.

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