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Common Troubleshooting Issues
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33
Common Troubleshooting Issues
This section describes common problems and offers solutions.
I don't understand the front panel status indicators
See
Operation of Front Panel Indicators
(on page 21), for more detailed information
on front panel LED status indicator operation and function.
The Wireless Residential Voice Gateway does not register an Ethernet
connection
Try one of the following solutions:
Verify that your computer has an Ethernet card and that the Ethernet driver
software is properly installed. If you purchase and install an Ethernet card,
follow the installation instructions very carefully.
Verify the status of the front panel status indicator lights.
The Wireless Residential Voice Gateway does not register an Ethernet
connection after connecting to a hub
If you are connecting multiple PCs to the residential gateway, you should first
connect the residential gateway to the uplink port of the hub using the correct
crossover cable. The LINK LED of the hub will illuminate continuously.
The Wireless Residential Voice Gateway does not register a cable connection
The residential gateway works with a standard, 75-ohm, RF coaxial cable. If you are
using a different cable, your residential gateway will not function properly. Contact
your service provider to determine whether you are using the correct cable.
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Chapter 4
Troubleshooting the EuroDOCSIS Wireless Residential Gateway with Voice
34
OL-30773-01
Tips for Improved Performance
If your residential gateway does not perform as expected, the following tips may
help. If you need further assistance, contact your service provider.
Verify that the AC power adapter is properly inserted into an electrical outlet.
Verify that your residential gateway AC power adapter is not plugged into an
electrical outlet that is controlled by a wall switch. If a wall switch controls the
electrical outlet, make sure the switch is in the
ON
position.
Verify that the
ONLINE
LED status indicator on the front panel of your
residential gateway is illuminated.
Verify that your cable service is active and that it supports two-way service.
Verify that all cables are properly connected, and that you are using the correct
cables.
If you are using the Ethernet connection, verify that your TCP/IP is properly
installed and configured.
Verify that you have called your service provider and given them the serial
number and MAC address of your residential gateway.
If you are using a cable signal splitter so that you can connect the residential
gateway to other devices, remove the splitter and reconnect the cables so that the
residential gateway is connected directly to the cable input. If the residential
gateway now functions properly, the cable signal splitter may be defective and
may need to be replaced.
If you are connected to your PC with an Ethernet connection, your PC should be
equipped with a Gigabit Ethernet card for best performance.
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35
Introduction
If you have technical questions, call Cisco Services for assistance.
Follow the menu options to speak with a service engineer.
Access your company's extranet site to view or order additional
technical publications. For accessing instructions, contact the
representative who handles your account. Check your extranet site
often as the information is updated frequently.
5
Chapter 5
Customer Information
Page 54 / 54
Americas Headquarters
Cisco Systems, Inc.
170 West Tasman Drive
San Jose, CA 95134-1706
USA
Tel: +1-408 526-4000
+1-800 553-6387
Fax: +1-408 527-0883
This document includes various trademarks of Cisco Systems, Inc. Please see the Notices
section of this document for a list of the Cisco Systems, Inc. trademarks used in this
document.
Product and service availability are subject to change without notice.
© 2014 Cisco and/or its affiliates. All rights reserved.
December 2014
Part Number OL-30773-01

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