Chapter 2

Installing the Residential Gateway

14

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What Types of Service Accounts Do I Need?

Depending upon the features your service provider offers, you may need to establish

one or both of the following accounts:



A high-speed Internet access account, if your Residential Gateway supports an

Internet connection



An account for telephone service, if your Residential Gateway supports digital

telephone service

Refer to one of the following topics to learn more about the types of service accounts

that you may need to establish.

High-Speed Internet Access Account

If you do

not

have a high-speed Internet access account, your service provider will

set up your account and become your Internet Service Provider (ISP). Internet access

enables you to send and receive e-mail, access the World Wide Web, and receive

other Internet services.

You will need to give your service provider information about the Residential

Gateway in order to use the high-speed Internet feature that this product offers.

Refer to

Information Your Service Provider Needs

(on page 14) to learn how to locate

the information your service provider needs to establish a high-speed Internet access

account for the Residential Gateway

I Already Have a High-Speed Internet Access Account

If you have an existing high-speed Internet access account, you will need to give

your service provider the serial number and MAC address of the Residential

Gateway in order to use the high-speed Internet feature that this product offers.

Refer to

Information Your Service Provider Needs

(on page 14) to learn how to locate

this information.

Information Your Service Provider Needs

You will need to give your service provider the following information, which is

printed on the bar code label attached to the device:



The Serial Number (S/N) of the Residential Gateway.

The serial number consists

of a series of nine digits.



The Media Access Control (CM MAC) address of the Residential Gateway. The

CM MAC address consists of a series of 12 alphanumeric characters.



The Media Access Control (MAC) address of the Residential Gateway media

terminal adapter (MTA MAC). The MTA MAC address consists of a series of 12

alphanumeric characters.

Installation Preparations

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15

The following illustration shows a typical bar coded label; the image may vary from

the label on the actual product.

Write down these numbers in the spaces provided:

Serial Number

_______________________

CM MAC Address

________________________

MTA MAC Address

________________________

Telephone Service

You will need to establish a telephone account with your local service provider to

use your Residential Gateway for telephone service.

When you contact your service provider, you may be able to transfer your existing

telephone numbers. If not, then your cable telephony service provider will assign a

new telephone number to enable your voice service(s). Discuss these options with

your telephony service provider.

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Where Is the Best Location for My Residential Gateway?

The ideal location for your Residential Gateway is where it has access to outlets and

other devices. Think about the layout of your home or office, and consult with your

service provider to select the best location for your Residential Gateway. Read this

user guide thoroughly before you decide where to place your Residential Gateway.

Consider these recommendations:



Choose a location close to your computer if you will also use the Residential

Gateway for high-speed Internet service.



Choose a location that is near an existing RF coaxial connection to eliminate the

need for an additional RF coaxial outlet.



Choose a location that is relatively protected from accidental disturbance or

harm, such as a closet, basement, or other protected area.



Choose a location so that there is plenty of room to guide the cables away from

the Residential Gateway without straining or crimping them.



Choose a location that allows adequate ventilation around the Residential

Gateway.



Choose a location for the Residential Gateway that is adjacent to your telephone

equipment if you plan on connecting your phone directly to the Residential

Gateway.

Note:

If you are using the Residential Gateway to provide service to several

telephones, a professional installer can connect the Residential Gateway to your

existing home telephone wiring.

Install the Residential Gateway

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17

Install the Residential Gateway

This section describes how to connect your Residential Gateway to support the

services that the Residential Gateway offers.

Connect Devices to the Residential Gateway

Professional installation may be available. Contact your local service provider for

further assistance.

The following diagram illustrates one of the various networking options that are

available to you.

Connect the Residential Gateway

The following installation procedure ensures proper setup and configuration for the

Residential Gateway.

1

Choose an appropriate and safe location to install the Residential Gateway (close

to a power source, an active cable connection, your PC-if using high-speed

Internet, and your telephone lines-if using VoIP). For assistance, refer to

Where Is

the Best Location for My Residential Gateway?

(on page 16).

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WARNING:



To prevent possible damage to equipment, disconnect any other telephone

service before connecting your Residential Gateway to the same wires.



Hazardous electrical voltages can exist on the telephone, Ethernet, or coax

cable wiring. Be sure to disconnect AC power from all devices while

installing your service.



All wiring and connections must be properly insulated to prevent

electrical shock.



Telephone connections to an installed home telephone wiring network

should be done by a qualified installer. The cable telephone service

provider may offer professional installation and connection to the home

telephone wiring network. A fee may be charged for this service.

2

Power off your PC and other networking device; then, unplug them from the

power source.

3

Connect the active RF coaxial cable from your service provider to the coax

connector labeled

MoCA/CABLE

on the back of the Residential Gateway.

Note:

To connect a TV, DHCT, set-top, or VCR from the same cable connection,

you will need to install a cable signal splitter (not included). Always check with

your service provider before using a splitter as a splitter may degrade the signal.

For more information about a MoCA installation, see

MoCA

Installation

Guidelines

(on page 22).

4

Connect your PC to the Residential Gateway using one of the following methods:



Ethernet Connection.

Connect one end of an Ethernet cable to the Ethernet

port on your PC, and connect the other end to the

Ethernet

port on the back

of the Residential Gateway.



Wireless Connection

. Make sure that your wireless device is powered up.

You will need to associate your wireless device with the Residential Gateway

once the Residential Gateway is operational. Follow the directions provided

with your wireless device for associating with a wireless access point. Make

sure that either the

2.4 GHz

or the

5 GHz

indicator is ON.

For more information about the factory default configuration of the

DPC3939, see

Configure Wireless Settings

(on page 26).

5

If your Residential Gateway supports digital telephone service (VoIP), connect

one end of a telephone jumper cable (not included) to a telephone outlet in your

home or to a telephone or fax machine. Then connect the other end of the jumper

cable to the appropriate RJ-11

Tel1

or

Alarm/Tel2

port on the back of the

Residential Gateway.

Notes:

Telephones that require electrical connectors other than RJ-11 may require

an external adapter (sold separately).