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9
Broadband speed
Broadband speeds vary from home to home and can go up and down throughout
the day.
The maximum speed your line can support depends on a number of factors, the
main one being how far you live from your exchange. You can find out more and
check maximum download speeds at
www.bt.com/broadband/speedtest
With BT Total Broadband and your BT Home Hub, you may decide to add a number
of services to your home network. These, along with your other online activities –
such as surfing, watching online video, gaming online or downloading files – could
leave you with a busy broadband line!
When you have too many things happening at once, the speed or quality of service
you receive may be affected. If this happens, you may notice slower download
rates and interruptions to streaming services, such as online videos or phone calls.
This is normal and not a fault with your service but, to help fix this, simply reduce
the number of things happening at the same time over your broadband line.
Your service can also be affected if the internet is busy, i.e. during peak times
such as evenings and weekends when more people are online. If possible, try
downloading large files or uploading photos during off-peak times.
If you’re having speed problems, go to
www.bt.com/help/broadbandspeed
Please note: if it’s
less than ten days
since you first connected your Hub to
broadband, please wait a little longer before checking your speed. To make
sure you receive the fastest, most reliable service possible on your line, we’ll
remotely test it for up to ten days after you first connect your Hub. This may
occasionally interrupt your service and cause your speed to vary. This is normal,
and your speed will settle down after ten days.
If you use an online speed checker to test your broadband speed within these
ten days, it may give you an inaccurate and misleading result.
Learn about…
Help
Your BT Home Hub