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Page 6 / 57 Scroll up to view Page 1 - 5
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Wait for your Hub’s Broadband light to glow blue. This will take a few
minutes. If it doesn’t glow blue, see the lights table on page 11 of
your
User Guide
.
Insert the CD into your computer to continue set-up.
Bringing it a l together
BT Total Broadband
CD
v1.5
Compatible with the fo lowing operating systems:
Microsoft
Windows
98SE, ME, 2
0, XP and Vista
A
ple
Mac OS
10.2.4 to 10.5.x
Fo low
Quick Start
Page 7 / 57
What next?
Here are a few things you can do once you’re connected.
Remove the CD from your computer – put it back in it’s envelope to
keep it safe.
Connecting to the internet is easy
Explore your BT Yahoo! Homepage – simply open your web browser
and go to
www.bt.yahoo.com
or click on the BT Yahoo! desktop icon.
Set-up more great BT Total Broadband features, including security,
email and more
– click on the Broadband Life desktop icon or go to
www.bt.com/setup/start
Connect another computer or games console to your Hub –
run the CD on your other computer, or for other devices see
www.btgaming-and-gadgets.co.uk
Start making great-value calls over the internet with BT Broadband
Talk – see page 7 of your
User Guide
to find out more.
If you’ve upgraded from a previous BT Home Hub, see page 21 of
your
User Guide
for some things you may need to sort out.
Need some help?
For help setting up and connecting, see your
User Guide
. If you need
some help once you’re online, go to
www.bt.com/broadband/help
Page 8 / 57
Common questions
Below are a few of the more frequently asked set-up questions. If you have
a problem and can’t find the answer here, see page 10 of your
User Guide
for more help.
Q
When should I start setting up my BT Home Hub?
You can start setting up your BT Home Hub at any time – but please bear in mind that
your new broadband line may not be activated until midnight on your activation day.
We’ll show you during set-up how to tell if your service is active.
If you’re moving an existing broadband connection to BT, it will stop working. When this
happens, you can start setting up your Hub.
If you’re already using BT Total Broadband, you can set up your Hub whenever you want
as your line’s already active.
Q
I already have a modem, router or BT Home Hub. What should I do?
Simply unplug any existing broadband equipment before setting up your BT Home Hub.
For help with how to do this, see page 20 in your
User Guide
. If you’d like to use your
own router with BT Total Broadband, see page 23 of your
User Guide
.
Q
I’m not sure where to fit my ADSL filters. Where can I find more help?
Please see page 24 in your
User Guide
.
Q
I already have ADSL filters. Do I need to change them over?
You can leave your existing filters in place or replace them with the new ones sent with
your Hub. It’s up to you!
Q
What do I do if I don’t have enough ADSL filters?
You can get ADSL filters from
www.shop.bt.com/microfilters
, most computer shops or
by calling 0800 800 150.
If you don’t have enough filters, but want to set up broadband, you should unplug any
device without an ADSL filter from its phone socket. You can reconnect the device once
you’ve an ADSL filter for it.
Page 9 / 57
Q
Can I use an extension lead to connect my Hub to my phone socket?
Yes. We recommend that the extension lead is in good condition and is no longer than
ten metres. Using extension leads can affect your broadband’s performance. To find out
about using ADSL filters with extension leads, please see ‘Fitting filters – what do I do?’
on page 24 of your
User Guide
.
Q
Can I connect more than one phone to an ADSL filter?
Yes. If you use a socket doubler, you can connect more than one phone to a single
ADSL filter, as shown here.
Q
I have an ADSL master socket. Do I still need to use ADSL filters?
No. When you get to
Quick Start
guide step 4, you’ll simply plug your broadband
cable straight into the ADSL master socket’s DSL socket.
A broadband (ADSL) master socket looks like this:
Q
My CD won’t run. What should I do?
PC users
: click on
My Computer
in the Windows
Start
menu, right-click the CD icon,
then click
BT Home Hub Setup
.
Mac OS users
: double-click the BT Total Broadband desktop icon, then double-click
setup.app
.
If your CD still won’t run, follow the steps on page 26 or your
User Guide
for connecting
your computer manually to your Hub.
ADSL v1.0
Page 10 / 57
We can set it all up for you in person
If you don’t feel confident setting up BT Total Broadband yourself, we can help.
A BT Home IT Support engineer can visit and set up your secure wireless broadband,
BT Broadband Talk, email and security and give you a brief introduction to the service
– for less than £90. Call 0800 434 6466 or go to
www.bt.com/homeitinstall
Q
I can’t – or don’t want to – use the CD. What should I do?
We recommend using our CD to help you set up a wired or wireless connection to
your Hub, but if you’d prefer, you can follow our manual set-up steps on page 26 of
your
User Guide
.
Q
I’ve been asked to type in my BT Yahoo! Mail address and password.
What’s this?
You chose your BT Yahoo! Mail address (also known as your BT Total Broadband
username) and password when you ordered your broadband service. For more
information about finding or resetting these details, see page 6 of your
User Guide
.

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