Belkin F9K1116v1 Router Manual PDF (Setup & Configuration Guide)

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F9K1116v1

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TROUBLESHOOTING, SUPPORT, AND WARRANTY

Troubleshooting

I can’t connect to the Internet wirelessly°

If the light on the front of the Router is solid blue, then your

Router is connected to the Internet. You may not be connected

to the Router’s wireless network. Please refer to “Connect Your

Wireless Devices” on page 20 of this manual for instructions.

If your Windows XP computer is running SP2, you will

not be able to set up the Router via the wireless setup

process. You will need to either update to Windows XP

SP3 or complete the setup via a wired connection.

I can’t connect to the Internet wirelessly and my

network name is not listed in Available Networks°

1°

Verify that your Router is on and the

front-panel light shows solid blue.

2°

If you are far from the Router, you might try moving

closer to see if you might have been out of range.

3°

Using a computer attached to the Router via a network cable,

visit

http://router/

and ensure that “Broadcast SSID” is ON.

This setting is found on the “Channel and SSID” page.

My wireless network performance is slow, inconsistent,

suffers from weak signal, or I’m having difficulty maintaining a

VPN connection°

Wireless technology is radio-based, which means connectivity

and the throughput performance between devices

decreases when the distance between devices increases.

Other factors that will cause signal degradation (metal is

generally the worst culprit) are obstructions such as walls

and metal appliances. Note also that connection speed may

decrease as you move farther away from the Router.

In order to determine if wireless issues are related to

range, we suggest temporarily moving the computer

within 10 feet from the Router if possible.

Changing the wireless channel—

Depending on local

wireless traffic and interference, switching the wireless

channel of your network can improve performance and

reliability. See the section titled “Changing the Wireless

Channel” for instructions on how to choose other channels.

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TROUBLESHOOTING, SUPPORT, AND WARRANTY

Limiting the wireless transmit rate—

Limiting the wireless transmit

rate can help improve range and connection stability. Most wireless

cards have the ability to limit the transmission rate. To change this

property in Windows, go to the Windows Control Panel, open “Network

Connections”, and double-click on your wireless card’s connection. In

the properties dialog, select the “Configure” button on the “General”

tab, then choose the “Advanced” tab and select the rate property.

Wireless client cards are usually set to automatically adjust

the wireless transmit rate for you, but doing so can cause

periodic disconnects when the wireless signal is too weak; as

a rule, slower transmission rates are more stable. Experiment

with different connection rates until you find the best one

for your environment. Note that all available transmission

rates should be acceptable for browsing the Internet. For

more assistance, see your wireless card’s user manual.

I’ve installed this new Router and some of my network clients

(computers, game consoles, etc°) are now unable to connect°

Your new Router came pre-configured with a network name and

password, found printed on an attached card. All clients must use this

network name and password to connect wirelessly to your Router.

You will need to find the network settings on your client, select the

network name printed on the card from the list of available networks,

and enter the password when prompted to join the wireless network.

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TROUBLESHOOTING, SUPPORT, AND WARRANTY

Does the Router support Wireless

Protected Access (WPA) security?

The Router ships with WPA/WPA2 security turned on.

Windows XP and some older network hardware may

require a software update to support WPA/WPA2.

I am having difficulty setting up WPA security on my Router°

1°

“http://192.168.2.1” with your web browser. Click “Security” under

the WiFi heading. You should now be on the Security page.

2°

Under Security Mode, select WPA/WPA2-Personal (PSK).

3°

Select “WPA/WPA2” from the drop-down menu

under the Authentication heading.

4°

Enter a password. This can be from 8–63 characters of your choice,

including spaces and punctuation, OR a 64-digit hexadecimal

number (using only the numbers 0–9 and letters A–F).

5°

Click “Save” to finish. Your wireless connection is

now encrypted. Each computer using your wireless

network will need to use the new key.

Note:

If you are configuring the Router over a wireless

connection, you will have to re-connect to the

Router after changing any security settings.

Note:

Some older networking hardware supports

only WEP encryption. If your older computers cannot

connect to your network, try 128-bit or 64-bit WEP, or

seek software updates from their manufacturers.

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TROUBLESHOOTING, SUPPORT, AND WARRANTY

I am having difficulty setting up Wired Equivalent

Privacy (WEP) security on my Router°

1°

with your web browser. Click “Security” under the WiFi

heading. You should now be on the Security page.

2°

Under Security Mode, select the “128-bit WEP” option.

3°

You may type in a WEP key manually, or generate one from

a passphrase. Type a phrase in the “Passphrase” field and

click the “Generate” button. A WEP key is composed of 26

hexadecimal digits (0–9, A–F). For example, C3 03 0F AF

4B B2 C3 D4 4B C3 D4 EE 74 is a valid 128-bit WEP key.

4°

Click “Save” to finish. Your wireless activity is now encrypted. Each

computer using your wireless network will need to use the new key.

Note:

If you are configuring the Router over a wireless

connection, you will have to re-connect to the

Router after changing any security settings.

Note:

Some older networking hardware supports

only 64-bit WEP encryption. If your older computers

cannot connect to your network, try 64-bit WEP.

A disk I plugged into the USB port is not

showing up on my computer°

1°

Try unplugging and re-plugging the disk. Please check that

the USB connector is firmly plugged into the Router.

2°

If your disk has an optional power supply, please use

it while the disk is attached to your Router.

3°

The Router supports FAT16, FAT32-, or NTFS-formatted

disks. Disks in other formats will not appear in the

Finder (Mac OS X) or Windows Internet Explorer

A disk I plugged into the USB port is not coming

on or remains on only for a short time°

Some drives require more power than the Router’s USB

port provides. If your disk has an optional power supply,

please use it while the disk is attached to your Router.

Page 50 / 59

TROUBLESHOOTING, SUPPORT, AND WARRANTY

A printer I plugged into the USB port is

not showing up on my computer°

1°

Try unplugging and re-plugging the printer. Please check

that the USB connector is firmly plugged into the Router.

2°

To print to a printer attached to the Router, your

computer must have that printer’s driver installed.

Please check that the driver is installed.

3°

The printer may not be set to auto-connect. Open the USB

Print and Storage Center. Check that the printer appears

in the list of available devices. View the properties of the

printer, and check that “auto-connect” is selected.

A different sort of USB device that I plugged into the

USB port is not showing up on my computer°

Most USB devices other than disks and printers must be

accessed via the USB Print and Storage Center.

1°

Try unplugging and re-plugging the device. Please check

that the USB connector is firmly plugged into the Router.

2°

Open the USB Print and Storage Center. Check that

the device appears in the list of available devices.

3°

Select the device and click the “Use” button. The device will be

virtually connected to your computer until you choose to “Stop

Using” the device, or another person requests use of the device.

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