Belkin F7D8301v1 Router Manual PDF (Setup & Configuration Guide)

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24

TROUBLESHOOTING, SUPPORT, AND WARRANTY

Belkin Setup completed installation, but I cannot browse the

Web° The light on the front of my Router is solid amber°

1°

Use the troubleshooting suggestions within Belkin Setup°

2°

If your ISP requires a user name and password, make sure that

you have typed in your user name and password correctly° Some

user names require that the ISP’s domain may be at the end of the

name° Example: “myname@myisp°com”° The “@myisp°com” part of

the user name may need to be typed as well as your user name°

3°

If you have a static connection, your ISP will have

assigned you an IP address, subnet mask, and gateway

address° Please re-run Belkin Setup and enter this

information when a static connection is mentioned°

4°

You may need to configure your Router to meet

the specific requirements of your ISP° To search

our knowledge base for ISP-specific issues, go to:

http://www°belkin°com/support

and type in “ISP”°

5°

If you continue to have no Internet connection, refer

to “Manually Configuring Network Settings” in this

manual for an alternative setup method°

I can’t connect to the Internet wirelessly°

If the light on the front of the Router is solid green, then your

Router is connected to the Internet° You may not be connected

to the Router’s wireless network° Please refer to “Adding

Computers to Your Network” in this manual for instructions°

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TROUBLESHOOTING, SUPPORT, AND WARRANTY

I can’t connect to the Internet wirelessly and my

network name is not listed in Available Networks°

1°

Verify that your Router is on and the

front-panel light shows solid green°

2°

If you are far from the Router, you might try moving

closer to see if you might have been out of range°

3°

Using a computer attached to the Router via a network cable,

visit

http://router/

and ensure that “Broadcast SSID” is ON°

This setting is found on the “Channel and SSID” page°

My wireless network performance is slow, inconsistent,

suffers from weak signal, or I’m having difficulty maintaining a

VPN connection°

Wireless technology is radio-based, which means connectivity

and the throughput performance between devices

decreases when the distance between devices increases°

Other factors that will cause signal degradation (metal is

generally the worst culprit) are obstructions such as walls

and metal appliances° Note also that connection speed may

decrease as you move farther away from the Router°

In order to determine if wireless issues are related to

range, we suggest temporarily moving the computer

within 10 feet from the Router if possible°

Changing the wireless channel—

Depending on local

wireless traffic and interference, switching the wireless

channel of your network can improve performance and

reliability° See the section titled “Changing the Wireless

Channel” for instructions on how to choose other channels°

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TROUBLESHOOTING, SUPPORT, AND WARRANTY

I’ve installed this new Router and some of my network clients

(computers, game consoles, etc°) are now unable to connect°

Your new Router came pre-configured with a network name and

password, found printed on an attached card° All clients must use this

network name and password to connect wirelessly to your Router°

You will need to find the network settings on your client, select the

network name printed on the card from the list of available networks,

and enter the password when prompted to join the wireless network°

Limiting the wireless transmit rate—

Limiting the wireless transmit

rate can help improve range and connection stability° Most wireless

cards have the ability to limit the transmission rate° To change this

property in Windows, go to the Windows Control Panel, open “Network

Connections”, and double-click on your wireless card’s connection° In

the properties dialog, select the “Configure” button on the “General”

tab, then choose the “Advanced” tab and select the rate property°

Wireless client cards are usually set to automatically adjust

the wireless transmit rate for you, but doing so can cause

periodic disconnects when the wireless signal is too weak; as

a rule, slower transmission rates are more stable° Experiment

with different connection rates until you find the best one

for your environment° Note that all available transmission

rates should be acceptable for browsing the Internet° For

more assistance, see your wireless card’s user manual°

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TROUBLESHOOTING, SUPPORT, AND WARRANTY

Does the Router support Wireless

Protected Access (WPA) security?

The Router ships with WPA/WPA2 security turned on°

Windows XP and some older network hardware may

require a software update to support WPA/WPA2°

I am having difficulty setting up WPA security on my Router°

1°

Log in to your Router by visiting

http://router/

with your web browser°

Click on the “Login” button in the top right-hand corner of the

screen° You will be asked to enter your password° If you have never

set a password, leave the “Password” field blank and click “Submit”°

2°

Click “Wireless” in the left-hand menu° Then

click “Security” just below that°

3°

Select the “WPA/WPA2” option°

4°

Enter a password° This can be from 8–63 characters of your choice,

including spaces and punctuation, OR a 64-digit hexadecimal

number (using only the numbers 0–9 and letters A–F)°

5°

Click “Apply Changes” to finish° Your wireless

connection is now encrypted° Each computer using your

wireless network will need to use the new key°

Note:

If you are configuring the Router over a wireless

connection, you will have to re-connect to the

Router after changing any security settings°

Note:

Some older networking hardware supports

only WEP encryption° If your older computers cannot

connect to your network, try 128-bit or 64-bit WEP, or

seek software updates from their manufacturers°

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TROUBLESHOOTING, SUPPORT, AND WARRANTY

I am having difficulty setting up Wired Equivalent

Privacy (WEP) security on my Router°

1°

Log in to your Router° Visit

http://router/

with your web browser°

Click on the “Login” button in the top right-hand corner of the

screen° You will be asked to enter your password° If you have never

set a password, leave the “Password” field blank and click “Submit”°

2°

Click “Wireless” in the left-hand menu° Then

click “Security” just below that°

3°

Select the “128-bit WEP” option°

4°

You may type in a WEP key manually, or generate one from

a passphrase° Type a phrase in the “Passphrase” field and

click the “Generate” button° A WEP key is composed of 26

hexadecimal digits (0–9, A–F

°

° For example, C3 03 0F AF

4B B2 C3 D4 4B C3 D4 EE 74 is a valid 128-bit WEP key°

5°

Click “Apply Changes” to finish° Your wireless

activity is now encrypted° Each computer using your

wireless network will need to use the new key°

Note:

If you are configuring the Router over a wireless

connection, you will have to re-connect to the

Router after changing any security settings°

Note:

Some older networking hardware supports

only 64-bit WEP encryption° If your older computers

cannot connect to your network, try 64-bit WEP°

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