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24
TROUBLESHOOTING, SUPPORT, AND WARRANTY
I’ve installed this new Router and some of my network clients
(computers, game consoles, etc°) are now unable to connect°
Your new Router came pre-configured with a network name and
password, found printed on an attached card° All clients must use this
network name and password to connect wirelessly to your Router°
You will need to find the network settings on your client, select the
network name printed on the card from the list of available networks,
and enter the password when prompted to join the wireless network°
Limiting the wireless transmit rate—
Limiting the wireless transmit
rate can help improve range and connection stability° Most wireless
cards have the ability to limit the transmission rate° To change this
property in Windows, go to the Windows Control Panel, open “Network
Connections”, and double-click on your wireless card’s connection° In
the properties dialog, select the “Configure” button on the “General”
tab, then choose the “Advanced” tab and select the rate property°
Wireless client cards are usually set to automatically adjust
the wireless transmit rate for you, but doing so can cause
periodic disconnects when the wireless signal is too weak; as
a rule, slower transmission rates are more stable° Experiment
with different connection rates until you find the best one
for your environment° Note that all available transmission
rates should be acceptable for browsing the Internet° For
more assistance, see your wireless card’s user manual°
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TROUBLESHOOTING, SUPPORT, AND WARRANTY
Does the Router support Wireless
Protected Access (WPA) security?
The Router ships with WPA/WPA2 security turned on°
Windows XP and some older network hardware may
require a software update to support WPA/WPA2°
I am having difficulty setting up WPA security on my Router°
Log in to your Router by visiting
http://router/
with your web browser°
Click on the “Login” button in the top right-hand corner of the
screen° You will be asked to enter your password° If you have never
set a password, leave the “Password” field blank and click “Submit”°
Click “Wireless” in the left-hand menu° Then
click “Security” just below that°
Select the “WPA/WPA2” option°
Enter a password° This can be from 8–63 characters of your choice,
including spaces and punctuation, OR a 64-digit hexadecimal
number (using only the numbers 0–9 and letters A–F)°
Click “Apply Changes” to finish° Your wireless
connection is now encrypted° Each computer using your
wireless network will need to use the new key°
Note:
If you are configuring the Router over a wireless
connection, you will have to re-connect to the
Router after changing any security settings°
Note:
Some older networking hardware supports
only WEP encryption° If your older computers cannot
connect to your network, try 128-bit or 64-bit WEP, or
seek software updates from their manufacturers°
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TROUBLESHOOTING, SUPPORT, AND WARRANTY
I am having difficulty setting up Wired Equivalent
Privacy (WEP) security on my Router°
Log in to your Router° Visit
http://router/
with your web browser°
Click on the “Login” button in the top right-hand corner of the
screen° You will be asked to enter your password° If you have never
set a password, leave the “Password” field blank and click “Submit”°
Click “Wireless” in the left-hand menu° Then
click “Security” just below that°
Select the “128-bit WEP” option°
You may type in a WEP key manually, or generate one from
a passphrase° Type a phrase in the “Passphrase” field and
click the “Generate” button° A WEP key is composed of 26
hexadecimal digits (0–9, A–F
°
° For example, C3 03 0F AF
4B B2 C3 D4 4B C3 D4 EE 74 is a valid 128-bit WEP key°
Click “Apply Changes” to finish° Your wireless
activity is now encrypted° Each computer using your
wireless network will need to use the new key°
Note:
If you are configuring the Router over a wireless
connection, you will have to re-connect to the
Router after changing any security settings°
Note:
Some older networking hardware supports
only 64-bit WEP encryption° If your older computers
cannot connect to your network, try 64-bit WEP°
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TROUBLESHOOTING, SUPPORT, AND WARRANTY
A disk I plugged into the USB port is not showing
up on my computer or in Memory Safe°
Is the light on over the USB port that the disk is plugged into?
If not, try unplugging and re-plugging the disk° Please check
that the USB connector is firmly plugged into the Router°
If your disk has an optional power supply, please use
it while the disk is attached to your Router°
The Router supports FAT16, FAT32-, or NTFS-formatted
disks° Disks in other formats will not appear in the
Finder (Mac OS X) or Windows Internet Explorer°
A printer I plugged into the USB port is
not showing up on my computer°
Is the light on over the USB port that the printer is plugged into?
If not, try unplugging and re-plugging the printer° Please check
that the USB connector is firmly plugged into the Router°
To print to a printer attached to the Router, your
computer must have that printer’s driver installed°
Please check that the driver is installed°
The printer may not be set to auto-connect° Via the Belkin Router
Manager, open the USB Print and Storage Center° Check that the
printer appears in the list of available devices° View the properties
of the printer, and check that “auto-connect” is selected°
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TROUBLESHOOTING, SUPPORT, AND WARRANTY
A different sort of USB device that I plugged into the
USB port is not showing up on my computer°
Most USB devices other than disks and printers must be
accessed via the USB Print and Storage Center°
Is the light on over the USB port that the device is plugged into?
If not, try unplugging and re-plugging the device° Please check
that the USB connector is firmly plugged into the Router°
Via the Belkin Router Manager, open the USB
Print and Storage Center° Check that the device
appears in the list of available devices°
Select the device and click the “Use” button° The device will be
virtually connected to your computer until you choose to “Stop
Using” the device, or another person requests use of the device°

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