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19
TECHNICAL DETAILS
System Requirements
Router
Broadband Internet connection such as a cable or
DSL modem with RJ45 (Ethernet) connection
At least one computer with an installed network interface adapter
TCP/IP networking protocol installed on each computer
RJ45 Ethernet networking cable
Internet browser
Setup Software
A computer running Windows
®
XP SP2 or higher,
Windows Vista
®
, or Windows 7; or Mac OS
®
X v10°x
Minimum 1GHz processor and 256MB RAM
600MB of free hard-drive space for installation
Memory Safe and USB Print and Storage Manager
Windows XP SP2 or higher or Windows
Vista; or Mac OS X v10°4 or later
Minimum 1GHz processor and 256MB RAM
50MB of free hard-drive space for installation
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20
TROUBLESHOOTING, SUPPORT, AND WARRANTY
Troubleshooting
The Setup CD does not automatically start°
If Belkin Setup does not run when you insert the CD-ROM, your
computer may not be configured to open CDs automatically°
If Belkin Setup does not appear within 15 seconds, browse
to your CD-ROM drive and open the “Belkin Setup” icon°
Alternatively, you may visit
http://router/
and perform the
setup manually° Please see “Manual Setup Using Your
Browser” earlier in this manual for more information°
Belkin Setup cannot find my Router°
If Belkin Setup is not able to communicate with your Router during
the installation process, please check the following items°
Make sure that the wireless hardware on your
computer is turned on, if available°
Try connecting your computer to one of the four “wired”
ports on the Router with an Ethernet cable°
Ensure that the Router is on° The front-panel light should be on°
Unplug the Router’s power supply for 10
seconds, then plug it back in°
There may be firewall software on your computer preventing
an outgoing connection° You may choose to temporarily
disable this software before attempting setup°
If Belkin Setup still cannot find the Router, you might choose
to do a manual setup° Refer to “Manually Configuring
Network Settings” in this manual for details°
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21
TROUBLESHOOTING, SUPPORT, AND WARRANTY
Belkin Setup cannot connect my Router to the Internet°
If Belkin Setup is not able to connect the Router to
the Internet, please check the following items:
Use the troubleshooting suggestions within Belkin Setup°
If your ISP requires a user name and password, make sure that
you have typed in your user name and password correctly° Some
user names require that the ISP’s domain may be at the end of the
name° Example: “myname@myisp°com”° The “@myisp°com” part of
the user name may need to be typed as well as your user name°
If you continue to have no Internet connection, refer
to “Manually Configuring Network Settings” in this
manual for an alternative setup method°
Belkin Setup completed installation, but I cannot browse the
Web° The light on the front of my Router is blinking amber°
Make sure the Router is connected to your modem with an
Ethernet cable via the Router’s one WAN (modem) port°
Unplug the modem from its power source and make sure
that it goes dark° Then reapply power to the modem°
Unplug your Router’s power supply, wait 10 seconds,
and plug it back in° This will cause the Router to try
to reestablish communication with the modem°
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22
TROUBLESHOOTING, SUPPORT, AND WARRANTY
Belkin Setup completed installation, but I cannot browse the
Web° The light on the front of my Router is solid amber°
Use the troubleshooting suggestions within Belkin Setup°
If your ISP requires a user name and password, make sure that
you have typed in your user name and password correctly° Some
user names require that the ISP’s domain may be at the end of the
name° Example: “myname@myisp°com”° The “@myisp°com” part of
the user name may need to be typed as well as your user name°
If you have a static connection, your ISP will have
assigned you an IP address, subnet mask, and gateway
address° Please re-run Belkin Setup and enter this
information when a static connection is mentioned°
You may need to configure your Router to meet
the specific requirements of your ISP° To search
our knowledge base for ISP-specific issues, go to:
http://www°belkin°com/support
and type in “ISP”°
If you continue to have no Internet connection, refer
to “Manually Configuring Network Settings” in this
manual for an alternative setup method°
I can’t connect to the Internet wirelessly°
If the light on the front of the Router is solid green, then your
Router is connected to the Internet° You may not be connected
to the Router’s wireless network° Please refer to “Adding
Computers to Your Network” in this manual for instructions°
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23
TROUBLESHOOTING, SUPPORT, AND WARRANTY
I can’t connect to the Internet wirelessly and my
network name is not listed in Available Networks°
Verify that your Router is on and the
front-panel light shows solid green°
If you are far from the Router, you might try moving
closer to see if you might have been out of range°
Using a computer attached to the Router via a network cable,
visit
http://router/
and ensure that “Broadcast SSID” is ON°
This setting is found on the “Channel and SSID” page°
My wireless network performance is slow, inconsistent,
suffers from weak signal, or I’m having difficulty maintaining a
VPN connection°
Wireless technology is radio-based, which means connectivity
and the throughput performance between devices
decreases when the distance between devices increases°
Other factors that will cause signal degradation (metal is
generally the worst culprit) are obstructions such as walls
and metal appliances° Note also that connection speed may
decrease as you move farther away from the Router°
In order to determine if wireless issues are related to
range, we suggest temporarily moving the computer
within 10 feet from the Router if possible°
Changing the wireless channel—
Depending on local
wireless traffic and interference, switching the wireless
channel of your network can improve performance and
reliability° See the section titled “Changing the Wireless
Channel” for instructions on how to choose other channels°

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