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Page 81 / 93 Scroll up to view Page 76 - 80
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I can’t connect to the Internet wirelessly°
If you are unable to connect to the Internet from a wireless computer,
please check the following items:
1°
Look at the lights on your Router° If you’re using a Belkin Router, the
lights should be as follows:
•
The “router” LED should be on°
•
The “modem” light should be on, and not blinking°
•
The “internet” LED should be on, and not blinking°
•
The “Wireless” light should be on, not blinking°
2°
Open your wireless utility software by clicking on the icon in the
system tray at the bottom, right-hand corner of the screen°
3°
The exact window that opens will vary depending on the model of
wireless card you have; however, any of the utilities should have a list
of “Available Networks”—those wireless networks it can connect to°
Does the name of your wireless network appear in the results?
I can’t connect to the Internet wirelessly, but my network name
is listed°
Yes, my network name is listed—go to the troubleshooting solution
titled “I can’t connect to the Internet wirelessly, but my network name
is listed”°
No, my network name is not listed—go to the troubleshooting solution
titled “I can’t connect to the Internet wirelessly, and my network name
is not listed”°
If the name of your network is listed in the “Available Networks” list,
please follow the steps below to connect wirelessly:
1°
Click on the correct network name in the “Available Networks” list°
2°
If the network has security (encryption) enabled, you will need to enter
the network key° For more information regarding security, see the
section entitled “Changing the Wireless Security Settings”°
3°
Within a few seconds, the tray icon in the lower, left-hand corner of
your screen should turn green, indication of a successful connection
to the network°
I can’t connect to the Internet wirelessly, and my network name is
not listed°
If the correct network name is not listed under “Available Networks” in
the wireless utility, please attempt the following troubleshooting steps:
1°
Temporarily move computer, if possible, five to 10 feet from the
Router° Close the wireless utility, and reopen it° If the correct network
name now appears under “Available Networks”, you may have a
range or interference problem° Please see the suggestions discussed
in the section titled “Placement of your N1 Wireless Router” of this
User Manual°
2°
Using a computer that is connected to the Router via a network cable
(as opposed to wirelessly), ensure that “Broadcast SSID” is enabled°
This setting is found on the Router’s wireless “Channel and SSID”
configuration page°
If you are still unable to access the Internet after completing these
steps, please contact Belkin Technical Support°
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My wireless network performance is inconsistent.
•
Data transfer is sometimes slow.
•
Signal strength is poor.
•
Difficulty establishing and/or maintaining a Virtual Private
Network (VPN) connection°
Wireless technology is radio-based, which means connectivity and
the throughput performance between devices decreases when the
distance between devices increases° Other factors that will cause signal
degradation (metal is generally the worst culprit) are obstructions such
as walls and metal appliances° Note also that connection speed may
decrease as you move farther away from the Router°
Limiting the wireless transmit rate—Limiting the wireless transmit rate
can help improve the maximum wireless range and connection stability°
Most wireless cards have the ability to limit the transmission rate° To
change this property, go to the Windows Control Panel, open “Network
Connections” and double-click on your wireless card’s connection° In
the properties dialog, select the “Configure” button on the “General” tab
(Windows 98 users will have to select the wireless card in the list box
and then click “Properties”), then choose the “Advanced” tab and select
the rate property°
Wireless client cards are usually set to automatically adjust the wireless
transmit rate for you, but doing so can cause periodic disconnects when
the wireless signal is too weak; as a rule, slower transmission rates are
more stable° Experiment with different connection rates until you find the
best one for your environment° Note that all available transmission rates
should be acceptable for browsing the Internet° For more assistance,
see your wireless card’s user manual°
In order to determine if wireless issues are related to range, we
suggest temporarily moving the computer, if possible, five to 10 feet
from the Router°
Changing the wireless channel—Depending on local wireless traffic
and interference, switching the wireless channel of your network can
improve performance and reliability° The default channel the Router
is shipped with is channel 11; you may choose from several other
channels depending on your region° See the section on page 41
entitled
“Changing the Wireless Channel” for instructions on how to
choose other channels°
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I am having difficulty setting up Wired Equivalent Privacy (WEP)
security on my Belkin Router°
1°
Log into your Router°
Open your web browser and type in the IP address of the Router° (The
Router’s default is 192°168°2°1°) Log into your Router by clicking on the
“Login” button in the top right-hand corner of the screen° You will be
asked to enter your password° If you never set a password, leave the
“Password” field blank and click “Submit”°
Click the “Wireless” tab on the left of your screen° Select the
“Encryption” or “Security” tab to get to the security settings page°
2°
Select “128-bit WEP” from the drop-down menu°
3°
After selecting your WEP encryption mode, you can type in your
hex WEP key manually, or you can type in a passphrase in the
“Passphrase” field and click “Generate” to create a WEP key from
the passphrase° Click “Apply Changes” to finish° You must now set
all of your clients to match these settings° A hex (hexadecimal) key is
a mixture of numbers and letters from A-F and 0-9° For 128-bit WEP,
you need to enter 26 hex keys°
For example:
C3 03 0F AF 4B B2 C3 D4 4B C3 D4 E7 E4
= 128-bit key
4°
Click “Apply Changes” to finish° Encryption in the Router is now set°
Each of your computers on your wireless network will now need to be
configured with the same security settings°
WARNING:
If you are configuring the Router from a computer with a
wireless client, you will need to ensure that security is turned on for this
wireless client° If this is not done, you will lose your wireless connection°
Note to Mac Users:
Original Apple AirPort products support 64-bit
encryption only° Apple AirPort 2 products can support 64-bit or 128-
bit encryption° Please check your Apple AirPort product to see which
version you are using° If you cannot configure your network with 128-bit
encryption, try 64-bit encryption°
I am having difficulty setting up Wired Equivalent Privacy (WEP)
security on a Belkin client card°
The client card must use the same key as the Router° For instance, if
your Router uses the key 00112233445566778899AABBCC, then the
client card must be set to the exact same key°
1°
Double-click the Signal Indicator icon to bring up the “Wireless
Network” screen°
2°
The “Advanced” button will allow you to view and configure more
options of your card°
3°
Once the “Advanced” button is clicked, the Belkin Wireless LAN Utility
will appear° This Utility will allow you to manage all the advanced
features of the Belkin Wireless Card°
4°
Under the “Wireless Network Properties” tab, select a network name
from the “Available Networks” list and click the “Properties” button°
5°
Under “Data Encryption”, select “WEP”°
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6°
Ensure that the check box “The key is provided for me automatically”
at the bottom is unchecked° If you are using this computer to connect
to a corporate network, please consult your network administrator if
this box needs to be checked°
7°
Type your WEP key in the “Network key” box°
Important:
A WEP key is a mixture of numbers and letters from A-F and
0-9° For 128-bit WEP, you need to enter 26 keys° This network key needs
to match the key you assign to your Router°
For example:
C3 03 0F AF 4B B2 C3 D4 4B C3 D4 E7 E4 =
128-bit key
8°
Click “OK”, and then “Apply” to save the settings°
If you are not using a Belkin wireless client card, please consult the
manufacturer’s user manual for that wireless client card°
Do Belkin products support WPA?
Note:
To use WPA security, all your clients must be upgraded to drivers
and software that support it° At the time of this FAQ publication, a
security patch download is available, for free, from Microsoft° This patch
works only with the Windows XP operating system°
Download the patch here:
http://www°microsoft°com/downloads
You also need to download the latest driver for your Belkin 802°11g
Wireless Desktop or Notebook Network Card from the Belkin support
site° Other operating systems are not supported at this time° Microsoft’s
patch only supports devices with WPA-enabled drivers such as Belkin
802°11g products°
Download the latest driver at
http://web°belkin°com/support
I am having difficulty setting up Wireless Protected Access
(WPA) security on my Belkin Router for a home network°
1°
From the “Security Mode” drop-down menu, select “WPA-PSK
(no server)”°
2°
For “Encryption Technique”, select “TKIP” or “AES”° This setting
will have to be identical on the clients that you set up°
3°
Enter your pre-shared key° This can be from eight to 63
characters and can be letters, numbers, symbols, or spaces°
This same key must be used on all of the clients that you set up°
For example, your PSK might be something like: “Smith family
network key”°
4°
Click “Apply Changes” to finish° You must now set all clients to
match these settings°
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I am having difficulty setting up Wireless Protected Access (WPA)
security on a Belkin wireless client card for a home network°
Clients must use the same key that the Router uses° For instance, if the
key is “Smith Family Network Key” in the Router, the clients must also
use that same key°
1°
Double-click the Signal Indicator icon to bring up the “Wireless
Network” screen° The “Advanced” button will allow you to view and
configure more options of your card°
2°
Once the “Advanced” button is clicked, the Belkin Wireless Utility will
appear° This Utility will allow you to manage all the advanced features
of the Belkin Wireless Card°
3°
Under the “Wireless Network Properties” tab, select a network name
from the “Available Networks” list and click the “Properties” button°
4°
Under “Network Authentication”, select “WPA-PSK (no server)°
5°
Type your WPA key in the “Network key” box°
Important:
WPA-PSK is a mixture of numbers and letters from A-Z and
0-9° For WPA-PSK you can enter eight to 63 characters° This network
key needs to match the key you assign to your Router°
6°
Click “OK, then “Apply” to save the settings°
I am NOT using a Belkin client card for a home network and I am
having difficulty setting up Wireless Protected Access (WPA)
security°
If you are not using a Belkin Wireless Desktop or Wireless Notebook
Network Card that is not equipped with WPA-enabled software, a
file from Microsoft called “Windows XP Support Patch for Wireless
Protected Access” is available for free download° Download the patch
from Microsoft by searching the knowledge base for Windows XP WPA°
Note:
The file that Microsoft has made available works only with
Windows XP° Other operating systems are not supported at this time°
You also need to ensure that the wireless card’s manufacturer supports
WPA and that you have downloaded and installed the latest driver from
their support site°
Supported Operating Systems:
• Windows XP Professional
• Windows XP Home Edition
2°
Right-clicking on the “Wireless Networks” tab will display the
following screen° Ensure the “Use Windows to configure my wireless
network settings” check box is checked° [need image]
3°
Under the “Wireless Networks” tab, click the “Configure” button and
you will see the following screen° [need image]
4°
For a home or small business user, select “WPA-PSK” under
“Network Administration”°
Note:
Select WPA (with radius server) if you are using this computer to
connect to a corporate network that supports an authentication server
such as a radius server° Please consult your network administrator for
further information°
1°
Under Windows XP, click “Start > Control Panel >
Network Connections”°

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