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Page 96 / 114 Scroll up to view Page 91 - 95
96
Troubleshooting
•
The Assistant software completed installation, but my web
browser doesn’t work.
•
I am unable to connect to the Internet. The “ADSL” icon on
my Router is blinking, and the “internet” icon is blinking.
If you cannot connect to the Internet, and the “ADSL” icon is blinking,
and the “internet” icon is blinking, the problem may be that your
ADSL cable and Router are not connected properly°
1. Make sure the network cable between the telephone outlet and
the Router is connected. The cable should be connected at one
end to the Router’s “to ADSL” port, and at the other end to the
telephone outlet.
2. Unplug the power to your Router, wait 10 seconds, and then
reconnect the power. This will cause the Router to reattempt
communication with the ADSL line. If the “ADSL” icon on the
Router is not lit after completing these steps, please contact
Belkin Technical Support.
3. Try shutting down and restarting your computer.
Page 97 / 114
97
Troubleshooting
section
•
The Assistant software completed installation, but my web
browser doesn’t work.
•
I am unable to connect to the Internet. The “ADSL” icon on
my Router is on, and the “internet” icon is blinking.
1. If you cannot connect to the Internet, the “ADSL” icon is on, and
the “internet” icon is blinking, the problem may be that your
connection type may not match the ISP’s connection.
2. If you have a “static IP address” connection, your ISP must assign
you the IP address, subnet mask, and gateway address. Please
refer to the section entitled “Alternate Setup Method” for details
on changing this setting.
3. If you have a “PPPoE” connection, your ISP will assign you a user
name and password and sometimes a service name. Make sure
the Router’s connection type is configured to PPPoE and the
settings are entered properly. Please refer to the section entitled
“Alternate Setup Method” for details on changing this setting.
4. You may need to configure your Router to meet the specific
requirements of your ISP. To search our knowledge base for
ISP-specific issues, go to: http://web.belkin.com/support and type
“ISP” into the “Product Support Search” text box.
If you are still unable to access the Internet after verifying these
settings, please contact Belkin Technical Support°
Page 98 / 114
98
Troubleshooting
•
The Assistant software completed, but my web browser
doesn’t work.
•
I am unable to connect to the Internet. The “ADSL” icon on
my Router is blinking, and the “internet” icon is solid.
1. If the “ADSL” icon is blinking, and the “internet” icon is solid,
but you are unable to access the Internet, there may be third-
party firewall software installed on the computer attempting to
access the Internet. Examples of third-party firewall software are
ZoneAlarm, BlackICE PC Protection, McAfee Personal Firewall,
and Norton Personal Firewall.
2. If you do have firewall software installed on your computer, please
make sure that you properly configure it. You can determine if
the firewall software is preventing Internet access by temporarily
turning it off. If, while the firewall is disabled, Internet access
works properly, you will need to change the firewall settings to
function properly when it is turned on.
3. Please refer to the instructions provided by the publisher of your
firewall software for instructions on configuring the firewall to
allow Internet access.
If you are still unable to access the Internet after disabling any firewall
software, please contact Belkin Technical Support°
Page 99 / 114
99
Troubleshooting
section
I can’t connect to the Internet wirelessly.
If you are unable to connect to the Internet from a wireless computer,
please check the following items:
1. Look at the lights on your Router. They should be as follows:
• The “router” icon should be on.
• The “radio wave” icon above the “router” icon should be on.
• The “ADSL” light should be on, and not blinking.
• The “internet” icon should be on, and not blinking.
• The “Wireless” light should be on, not blinking.
2. Open your wireless utility software by clicking on the icon in the
system tray at the bottom, right-hand corner of the screen.
3. The exact window that opens will vary depending on the model of
wireless card you have; however, any of the utilities should have
a list of “Available Networks”—those wireless networks it can
connect to.
Does the name of your wireless network appear in the results?
Yes, my network name is listed—go to the troubleshooting solution
titled “I can’t connect to the Internet wirelessly, but my network
name is listed”.
No, my network name is not listed—go to the troubleshooting
solution titled “I can’t connect to the Internet wirelessly, and my
network name is not listed”°
Page 100 / 114
100
Troubleshooting
I can’t connect to the Internet wirelessly, but my network name
is listed.
If the name of your network is listed in the “Available Networks” list,
please follow the steps below to connect wirelessly:
1. Click on the correct network name in the “Available
Networks” list.
2. If the network has security (encryption) enabled, you will
need to enter the network key. For more information regarding
security, see the section entitled “Changing the Wireless
Security Settings”.
3. Within a few seconds, the tray icon in the lower, left-hand corner
of your screen should turn green, indication of a successful
connection to the network.
I can’t connect to the Internet wirelessly, and my network name
is not listed.
If the correct network name is not listed under “Available Networks”
in the wireless utility, please attempt the following troubleshooting
steps:
1. Temporarily move computer, if possible, five to 10 feet from the
Router. Close the wireless utility, and reopen it. If the correct
network name now appears under “Available Networks”, you may
have a range or interference problem. Please see the suggestions
discussed in the section titled “Placement of your Router” in
this
User Manual.
2. Using a computer that is connected to the Router via a network
cable (as opposed to wirelessly), ensure that “Broadcast SSID” is
enabled. This setting is found on the Router’s wireless “Channel
and SSID” configuration page.
If you are still unable to access the Internet after completing these
steps, please contact Belkin Technical Support°

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