Belkin F5D8235-4v3 Router Manual PDF (Setup & Configuration Guide)

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TROUBLESHOOTING

Setup Assistant cannot connect my Router to the Internet�

If the Setup Assistant is not able to connect the Router to the Internet,

please check the following items:

1�

Use the troubleshooting suggestions within the Setup Assistant°

2�

If your ISP requires a user name and password, make sure that

you have typed in your user name and password correctly° Some

user names require that the ISP’s domain may be at the end of the

name° Example: “myname@myisp°com”° The “@myisp°com” part of

the user name may need to be typed as well as your user name°

If you continue to have no Internet connection, reference the section

titled “Manually Configuring Network Settings” (page xx of this User

Manual for an alternative setup method)°

•

The Setup Assistant completed installation, but my web

browser doesn’t work�

•

I am unable to connect to the Internet. The “modem” LED on

my Router is off, and the “internet” LED is blinking�

If you cannot connect to the Internet, and the “modem” LED is off, and

the “internet” LED is blinking, the problem may be that your modem and

Router are not connected properly°

1�

Make sure the network cable between the modem and the Router

is connected° The cable should be connected at one end to the

Router’s “to Modem” port, and at the other end to the network port

on your modem°

2�

Unplug the cable or DSL modem from its power source for three

minutes° After three minutes, plug the modem back into its power

source° This may force the modem to properly recognize the Router°

3�

Unplug the power to your Router, wait 10 seconds, and then

reconnect the power° This will cause the Router to reattempt

communication with the modem° If the “modem” LED on the

Router is not lit after completing these steps, please contact Belkin

Technical Support°

4�

Try shutting down and restarting your computer°

•

The Setup Assistant completed installation, but my web

browser doesn’t work�

•

I am unable to connect to the Internet. The “modem” LED on

my Router is on, and the “internet” LED is blinking�

1�

If you cannot connect to the Internet, the “modem” LED is on,

and the “internet” LED is blinking, the problem may be that your

connection type may not match the ISP’s connection°

2�

If you have a “static IP address” connection, your ISP must assign

you the IP address, subnet mask, and gateway address° Please

refer to the section entitled “Alternate Setup Method” for details on

changing this setting°

3�

If you have a “PPPoE” connection, your ISP will assign you a user

name and password and sometimes a service name° Make sure the

Router’s connection type is configured to PPPoE and the settings

are entered properly° Please refer to the section entitled “Alternate

Setup Method” for details on changing this setting°

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4�

You may need to configure your Router to meet the specific

requirements of your ISP° To search our knowledge base for ISP-

specific issues, go to: http://web°belkin°com/support and type in

“ISP”°

If you are still unable to access the Internet after verifying these settings,

please contact Belkin Technical Support°

•

The Setup Assistant completed, but my web browser doesn’t

work�

•

I am unable to connect to the Internet. The “modem” LED on

my Router is blinking, and the “internet” LED is solid�

1�

If the “modem” LED is blinking, and the “internet” LED is solid,

but you are unable to access the Internet, there may be third-

party firewall software installed on the computer attempting to

access the Internet° Examples of third-party firewall software are

ZoneAlarm, BlackICE PC Protection, McAfee Personal Firewall, and

Norton Personal Firewall°

2�

If you do have firewall software installed on your computer, please

make sure that you properly configure it° You can determine if

the firewall software is preventing Internet access by temporarily

turning it off° If, while the firewall is disabled, Internet access works

properly, you will need to change the firewall settings to function

properly when it is turned on°

3�

Please refer to the instructions provided by the publisher of your

firewall software for instructions on configuring the firewall to allow

Internet access°

If you are still unable to access the Internet after disabling any firewall

software, please contact Belkin Technical Support°

I can’t connect to the Internet wirelessly�

If you are unable to connect to the Internet from a wireless computer,

please check the following items:

1�

Look at the lights on your Router° If you’re using a Belkin Router,

the lights should be as follows:

•

The “router” LED should be on.

•

The “modem” light should be on, and not blinking.

•

The “internet” LED should be on, and not blinking.

•

The “Wireless” light should be on, not blinking

2�

Open your wireless utility software by clicking on the icon in the

system tray at the bottom, right-hand corner of the screen°

3�

The exact window that opens will vary depending on the model of

wireless card you have; however, any of the utilities should have

a list of “Available Networks”—those wireless networks it can

connect to°

Does the name of your wireless network appear in the results?

Yes, my network name is listed—go to the troubleshooting solution

titled “I can’t connect to the Internet wirelessly, but my network name is

listed”°

No, my network name is not listed—go to the troubleshooting solution

titled “I can’t connect to the Internet wirelessly, and my network name is

not listed”°

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I can’t connect to the Internet wirelessly, but my network name is listed�

If the name of your network is listed in the “Available Networks” list,

please follow the steps below to connect wirelessly:

1�

Click on the correct network name in the “Available Networks” list°

2�

If the network has security (encryption) enabled, you will need to

enter the network key° For more information regarding security, see

the section entitled “Changing the Wireless Security Settings”°

3�

Within a few seconds, the tray icon in the lower, left-hand corner

of your screen should turn green, indication of a successful

connection to the network°

I can’t connect to the Internet wirelessly, and my network name is

not listed�

If the correct network name is not listed under “Available Networks” in

the wireless utility, please attempt the following troubleshooting steps:

1�

Temporarily move computer, if possible, five to 10 feet from the

Router° Close the wireless utility, and reopen it° If the correct

network name now appears under “Available Networks”, you may

have a range or interference problem° Please see the suggestions

discussed in the section titled “Placement of your N+ Wireless

Router” of this User Manual°

2�

Using a computer that is connected to the Router via a network

cable (as opposed to wirelessly), ensure that “Broadcast SSID” is

enabled° This setting is found on the Router’s wireless “Channel

and SSID” configuration page°

If you are still unable to access the Internet after completing these steps,

please contact Belkin Technical Support°

•

My wireless network performance is inconsistent.

•

Data transfer is sometimes slow.

•

Signal strength is poor.

•

Difficulty establishing and/or maintaining a Virtual Private

Network (VPN) connection�

Wireless technology is radio-based, which means connectivity and

the throughput performance between devices decreases when the

distance between devices increases° Other factors that will cause signal

degradation (metal is generally the worst culprit) are obstructions such

as walls and metal appliances° Note also that connection speed may

decrease as you move farther away from the Router°

In order to determine if wireless issues are related to range, we suggest

temporarily moving the computer, if possible, five to 10 feet from the

Router°

Changing the wireless channel—Depending on local wireless traffic

and interference, switching the wireless channel of your network can

improve performance and reliability° The default channel the Router

is shipped with is channel 11; you may choose from several other

channels depending on your region° See the section on page 39 entitled

“Changing the Wireless Channel” for instructions on how to choose

other channels°

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Limiting the wireless transmit rate—Limiting the wireless transmit rate

can help improve the maximum wireless range and connection stability°

Most wireless cards have the ability to limit the transmission rate° To

change this property, go to the Windows Control Panel, open “Network

Connections” and double-click on your wireless card’s connection° In

the properties dialog, select the “Configure” button on the “General” tab

(Windows 98 users will have to select the wireless card in the list box

and then click “Properties”), then choose the “Advanced” tab and select

the rate property°

Wireless client cards are usually set to automatically adjust the wireless

transmit rate for you, but doing so can cause periodic disconnects when

the wireless signal is too weak; as a rule, slower transmission rates are

more stable° Experiment with different connection rates until you find the

best one for your environment° Note that all available transmission rates

should be acceptable for browsing the Internet° For more assistance,

see your wireless card’s user manual°

I am having difficulty setting up Wired Equivalent Privacy (WEP)

security on my Belkin Router�

1�

Log into your Router° Open your web browser and type in the IP

address of the Router° (The Router’s default is 192°168°2°1°) Log into

your Router by clicking on the “Login” button in the top right-hand

corner of the screen° You will be asked to enter your password° If

you never set a password, leave the “Password” field blank and

click “Submit”° Click the “Wireless” tab on the left of your screen°

Select the “Encryption” or “Security” tab to get to the security

settings page°

2�

Select “128-bit WEP” from the drop-down menu°

3�

After selecting your WEP encryption mode, you can type in your

hex WEP key manually, or you can type in a passphrase in the

“Passphrase” field and click “Generate” to create a WEP key from

the passphrase° Click “Apply Changes” to finish° You must now set

all of your clients to match these settings° A hex (hexadecimal) key

is a mixture of numbers and letters from A-F and 0-9° For 128-bit

WEP, you need to enter 26 hex keys° For example: C3 03 0F AF 4B

B2 C3 D4 4B C3 D4 E7 E4 = 128-bit key

4�

Click “Apply Changes” to finish° Encryption in the Router is now

set° Each of your computers on your wireless network will now

need to be configured with the same security settings°

WARNING

: If you are configuring the Router from a computer with a

wireless client, you will need to ensure that security is turned on for this

wireless client° If this is not done, you will lose your wireless connection°

Note to Mac Users

: Original Apple AirPort products support 64-bit

encryption only° Apple AirPort 2 products can support 64-bit or 128-

bit encryption° Please check your Apple AirPort product to see which

version you are using° If you cannot configure your network with 128-bit

encryption, try 64-bit encryption°

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TROUBLESHOOTING

I am having difficulty setting up Wired Equivalent Privacy (WEP)

security on a Belkin client card�

The client card must use the same key as the Router° For instance, if

your Router uses the key 00112233445566778899AABBCC, then the

client card must be set to the exact same key°

1�

Double-click the Signal Indicator icon to bring up the “Wireless

Network” screen°

2�

The “Advanced” button will allow you to view and configure more

options of your card°

3�

Once the “Advanced” button is clicked, the Belkin Wireless LAN

Utility will appear° This Utility will allow you to manage all the

advanced features of the Belkin Wireless Card°

4�

Under the “Wireless Network Properties” tab, select a network

name from the “Available Networks” list and click the “Properties”

button°

5�

Under “Data Encryption”, select “WEP”°

6�

Ensure that the check box “The key is provided for me

automatically” at the bottom is unchecked° If you are using this

computer to connect to a corporate network, please consult your

network administrator if this box needs to be checked°

7�

Type your WEP key in the “Network key” box°

Important

: A WEP key is a mixture of numbers and letters from A-F and

0-9° For 128-bit WEP, you need to enter 26 keys° This network key needs

to match the key you assign to your Router°

For example:

C3 03 0F AF 4B B2 C3 D4 4B C3 D4 E7 E4 = 128-bit key

8�

Click “OK”, and then “Apply” to save the settings°

If you are not using a Belkin wireless client card, please consult the

manufacturer’s user manual for that wireless client card°

Do Belkin products support WPA/WPA2?

Note

: To use WPA security, all your clients must be upgraded to drivers

and software that support it° At the time of this FAQ publication, a

security patch download is available, for free, from Microsoft° This patch

works only with the Windows XP operating system°

Download the patch here: http://support°microsoft°com/?kbid=826942

You also need to download the latest driver for your Belkin 802°11g

Wireless Desktop or Notebook Network Card from the Belkin support

site° Other operating systems are not supported at this time° Microsoft’s

patch only supports devices with WPA-enabled drivers such as Belkin

802°11g products°

Download the latest driver at http://www°belkin°com/support

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